Quality Management in Airport Security

The ACI Quality Management in Airport Security is a practical course and provides guidance to aviation security personnel at a managerial level on quality management in airport security and associated pro-active initiatives that are in accordance with QMS and airport industry leading practices.

Learning objectives

By the end of this course students will be able to:

• Apply the concepts of quality management to aviation security and explain the role of the aviation security manager
• Describe in detail how a quality management system can be implemented
• Understand the contribution that Quality Management System (QMS) provides to an integrated security system
• Implement a robust quality control program and a process of continuous improvement
• Set up and run a QMS committee
• Set up procedures and mechanisms for reporting and recording quality, service, and security incidents
• Create measures to benchmark and assess effectiveness
• Implement regular reporting mechanisms and communications channels within the airport and other relevant agencies
• Create a QMS training provision
• Develop and maintain quality management within the organization

Target audience

• Airport managers and personnel with security and quality management responsibilities
• Suppliers and service providers with security responsibility at an airport (e.g., ground handlers, maintenance organization, cargo agents, catering, or airport security providers)
• Civil aviation security regulators

Course content

• The importance of quality management and its application to airport security
• Principles of a systems approach to Quality
• A practical approach to quality management: how to design and implement initial and evolving QMS systems
• Internal quality assurance / audit approaches
• Threat and risk management
• Reporting and recording of incidents
• Quality, Safety, Service, and Security Culture
• Human resources
• Evolving the systems with and within the organization

This interactive course involves multiple simulation exercises on security planning and threat assessment in addition to managing simulated airport threats.