Service quality for passengers at airports has been a key concern of ACI since it was founded in 1991. The ACI World Facilitation Standing Committee has developed global facilitation standards that are essential ingredients in providing a more pleasant and seamless airport experience. These substantive accomplishments as well as the increasingly competitive environment in which airports operate prompted the ACI World Governing Board to define customer service as one of six primary targets of ACI activities. In support of this key initiative, ACI has partnered with key stakeholders to develop training products in this area.

Airport Customer Experience Designations

The Airport Customer Experience Professional Designations (ACED) are an integral part to develop staff involved in the ASQ Airport Customer Experience Accreditation program, and to ensure they are proficient and qualified to lead the implementation of a customer experience strategy.

Upcoming Customer Experience Course Sessions

05-09 December 2022 Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results * Virtual Classroom | UTC | 3:00pm - 7:00pm
20-24 February 2023 Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results * Virtual Classroom | UTC +3 IST | 1:00pm - 5:00pm
13-17 March 2023 Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results * Abu Dhabi, UAE |9:00am - 5:00pm
13-17 March 2023 Passenger Experience Management Virtual Classroom | UTC | 10:00am - 2:00pm
20-24 March 2023 Implementing Branded Customer Service Program at Airports Virtual Classroom | UTC +9 ICN | 9:00am - 1:00pm
19-23 June 2023 Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results * Virtual Classroom | UTC | 10:00am - 2:00pm
07-11 August 2023 Passenger Experience Management Munich, Germany | 9:00am - 5:00pm
14-16 August 2023 Managing Service Quality at Airports Virtual Classroom | UTC | 3:00pm - 7:00pm
20-24 November 2023 Passenger Experience Management Virtual Classroom | UTC | 10:00am - 2:00pm
27 November - 01 December 2023 Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results * Virtual Classroom | UTC | 3:00pm - 7:00pm

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