Service quality for passengers at airports has been a key concern of ACI since it was founded in 1991. The ACI World Facilitation Standing Committee has developed global facilitation standards that are essential ingredients in providing a more pleasant and seamless airport experience. These substantive accomplishments as well as the increasingly competitive environment in which airports operate prompted the ACI World Governing Board to define customer service as one of six primary targets of ACI activities. In support of this key initiative, ACI has partnered with key stakeholders to develop training products in this area.
Airport Customer Experience Designations
The Airport Customer Experience Professional Designations (ACED) are an integral part to develop staff involved in the ASQ Airport Customer Experience Accreditation program, and to ensure they are proficient and qualified to lead the implementation of a customer experience strategy.
Airport Customer Experience Courses
Upcoming Customer Experience Course Sessions
|14-18 March 2022||Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results *||Virtual Classroom | UTC+9 | Incheon, South Korea 9:00am - 1:00pm||Register|
|14-18 March 2022||Passenger Experience Management||Virtual Classroom | UTC+3 | Istanbul, Turkey 10:00am - 2:00pm||Register|
|18-20 April 2022||Managing Service Quality at Airports||Virtual Classroom | UTC: 10:00am - 2:00pm||Register|
|22-26 August 2022||Passenger Experience Management||Virtual Classroom | UTC: 10:00am - 2:00pm||Register|
|05-07 September 2022||Managing Service Quality at Airports||Virtual Classroom | UTC: 10:00am - 2:00pm||Register|
|05-09 December 2022||Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results *||Virtual Classroom | UTC: 3:00pm - 7:00pm||Register|