Service quality for passengers at airports has been a key concern of ACI since it was founded in 1991. The ACI World Facilitation Standing Committee has developed global facilitation standards that are essential ingredients in providing a more pleasant and seamless airport experience. These substantive accomplishments as well as the increasingly competitive environment in which airports operate prompted the ACI World Governing Board to define customer service as one of six primary targets of ACI activities. In support of this key initiative, ACI has partnered with key stakeholders to develop training products in this area.

Airport Customer Experience Designations

The Airport Customer Experience Professional Designations (ACED) are an integral part to develop staff involved in the ASQ Airport Customer Experience Accreditation program, and to ensure they are proficient and qualified to lead the implementation of a customer experience strategy.

Airport Customer Experience Courses

*AMPAP electives

Upcoming Customer Experience Course Sessions

07-11 November 2022 Managing Service Quality at Airports Abu Dhabi, UAE | 9:00am - 5:00pm
21-25 November 2022 Passenger Experience Management Virtual Classroom | UTC | 10:00am - 2:00pm
05-09 December 2022 Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results * Virtual Classroom | UTC | 3:00pm - 7:00pm

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