Dedicated airport employees who value and recognize the importance of service quality are essential to the success of an airport’s customer experience.
Employee Survey for Customer Experience provides comprehensive data to help airports understand and measure employee and stakeholder motivations, engagement, and commitment. The survey complements our customer surveys and identifies priority improvement areas to foster a positive customer experience culture among airport employees and stakeholders.
Objectives of the survey
In 2018, over half of the world's 8.8 billion travellers passed through an ASQ airport
Employee Survey for Customer Experience
Employee Survey is intended for all airport employees, including frontline workers and office staff, and is self-administered online.
For employees and stakeholders
The Employee Survey for Customer Experience measures employee and stakeholder commitment through the following: