Dedicated airport employees who value and recognize the importance of service quality are essential to the success of an airport’s customer experience.
Employee Survey for Customer Experience provides comprehensive data to help airports understand and measure employee and stakeholder motivations, engagement, and commitment. The survey complements our customer surveys and identifies priority improvement areas to foster a positive customer experience culture among airport employees and stakeholders.
Objectives of the survey
Employee Survey for Customer Experience
Employee Survey is intended for all airport employees, including frontline workers and office staff, and is self-administered online.
Benefits
For customers
For employees and stakeholders
For airports
Survey scope
The Employee Survey for Customer Experience measures employee and stakeholder commitment through the following:
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Publications
Explore ACI World publications to access expert handbooks, in-depth reports and datasets, as well as comprehensive guidance. Empower your airport with global insights across all areas of the airport business, including economics, sustainability, customer experience, and operations.