The voice of the world’s airports
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what we do...
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ACI World contributes to the safety, security, and sustainability of the global aviation industry by representing the collective interests of airports during key phases of policy development. We work with ACI Regions, international aviation organizations and regulators, such as ICAO, to develop policies, programs, and best practices that advance airport standards globally.
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We are the world’s leading provider of airport management and operations education.
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Our renowned Airport Service Quality (ASQ) program offers a unique suite of solutions that promote excellence in airport experience worldwide.
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Our accreditation programs support airports globally on key topics such as accessibility and public health & safety readiness.
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Comprehensive onsite airport reviews by industry peers and experts to optimize operations, regulatory compliance, and more.
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Browse our publications, datasets, reports and more—designed for the airport industry and related organizations.
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ACI World experts operate across every facet of the airport landscape, crafting indispensable guidance to excel in an ever-evolving industry. From comprehensive reports and handbooks to best practices, guidelines and policy briefs – we leave no stone unturned in our pursuit of excellence.
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Latest Industry Updates and Resources
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Latest News
Stay informed with the latest ACI World media releases and advisory bulletins.
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Publications
Explore ACI World publications to access expert handbooks, in-depth reports and datasets, as well as comprehensive guidance.
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ACI Insights
Access the latest expert opinions, global tends and data-driven insights on the ACI World Insights blog. Stay informed to make strategic decisions that drive innovation in the airport and wider aviation sector.
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One Year of Airport ESG Reporting: Lessons from Early Adopters of the ACI World Airport ESG Reporting FrameworkOne year ago, ACI World launched the ESG Reporting Framework for Airports with an ambitious but practical goal: to provide airports with a voluntary, airport-specific tool that could help improve ESG tracking, reporting, and decision-making across the industry. Built around the principle of “no airport left behind,” the framework was designed to support airports regardless of size, geography, ownership structure, or reporting maturity. Since then, airports around the world have begun applying the framework to...Read more -
Airport Customer Experience: How Malta International Airport Built a Feedback Loop That WorksA case to look at: Malta International Airport has built a structured programme of focus groups involving passengers, employees and stakeholders to broaden its understanding of what different airport users need. Using passenger personas and journey mapping, its customer experience team identifies friction points, prioritises improvements and sustains a culture of continuous improvement, with results that include measurable gains in Airport Service Quality (ASQ) scores. ...Read more
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Environment & Sustainability
ACI World actively contributes to a sustainable and environmentally responsible aviation sector, paving the way for a greener future.
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Empowering airports worldwide to connect and benefit from a wide range of resources.
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World Business Partner
Enabling businesses working with airports or related industries to grow and network.
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