The voice of the world’s airports
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what we do...
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ACI World contributes to the safety, security, and sustainability of the global aviation industry by representing the collective interests of airports during key phases of policy development. We work with ACI Regions, international aviation organizations and regulators, such as ICAO, to develop policies, programs, and best practices that advance airport standards globally.
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We are the world’s leading provider of airport management and operations education.
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Our renowned Airport Service Quality (ASQ) program offers a unique suite of solutions that promote excellence in airport experience worldwide.
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Our accreditation programs support airports globally on key topics such as accessibility and public health & safety readiness.
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Comprehensive onsite airport reviews by industry peers and experts to optimize operations, regulatory compliance, and more.
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Browse our publications, datasets, reports and more—designed for the airport industry and related organizations.
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ACI World experts operate across every facet of the airport landscape, crafting indispensable guidance to excel in an ever-evolving industry. From comprehensive reports and handbooks to best practices, guidelines and policy briefs – we leave no stone unturned in our pursuit of excellence.
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Latest Industry Updates and Resources
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Latest News
Stay informed with the latest ACI World media releases and advisory bulletins.
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Publications
Explore ACI World publications to access expert handbooks, in-depth reports and datasets, as well as comprehensive guidance.
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ACI Insights
Access the latest expert opinions, global tends and data-driven insights on the ACI World Insights blog. Stay informed to make strategic decisions that drive innovation in the airport and wider aviation sector.
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How Airports Build Customer Understanding: The First Pillar of Airport Experience ManagementFor most airports, the airport passenger experience management begins with a satisfaction score. Satisfaction surveys arrive quarterly. Complaint logs fill up. Scores get reported. Yet the gap between collecting feedback and genuine airport customer understanding remains wider than many realize. Airport customer understanding begins with the Voice of Customer (VoC), the full range of feedback passengers share, both structured and unstructured, solicited and unsolicited. It extends beyond the terminal, from the moment a traveller plans a flight...Read more -
What Are the Busiest Airports in the World in 2025?In 2025, global air travel continued to build on its post-pandemic recovery, following the full rebound achieved in 2024. According to Airports Council International (ACI) World data, global passenger traffic reached 9.8 billion passengers, an increase of 3.6% versus 2024 and a gain of 7.3% compared to 2019. This confirms the resilience of the world’s leading aviation hubs, even as they navigate new constraints and shifting global dynamics. ...Read more
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Environment & Sustainability
ACI World actively contributes to a sustainable and environmentally responsible aviation sector, paving the way for a greener future.
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Airport Member
Empowering airports worldwide to connect and benefit from a wide range of resources.
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World Business Partner
Enabling businesses working with airports or related industries to grow and network.
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