The Airport Customer Experience Professional Designations (ACED) are an integral part to develop staff involved in the ASQ Airport Customer Experience Accreditation program, and to ensure they are proficient and qualified to lead the implementation of a customer experience strategy.

Additionally, any ACI member or World Business Partner wishing to enhance their customer experience journey may apply to take these designations.

Two levels of designations

For more information on the Customer Experience Professional Designation, please contact us at