Airports operate to facilitate passenger journeys worldwide. To make this process as smooth as possible, airports are increasingly adopting technologies that enhance operations. These innovations drive growth, efficiency, and resilience across the aviation sector.
Digital transformation is reshaping the industry. Airports are modernizing infrastructure—improving customer experience, operations, and efficiency—through advancements in cybersecurity, data management, information systems, and automated services.
To help the industry keep pace with this rapidly evolving landscape, ACI World experts work closely with international partners on capacity building, airport operations, and best practices. ACI World provides members with in-depth expertise and practical solutions through a range of IT initiatives, including onsite airport IT assessments, handbooks and guidance materials, and the comprehensive Cybersecurity APEX Program.
Advocating on behalf of airports
ACI World’s Airport IT experts provide:
Areas of expertise covered
ACI World Airport IT Standing Committee
The ACI World Airport Information Technology Standing Committee ensures airport interests are reflected in global development of airport IT, automation, telecommunications infrastructure, and passenger services.
The committee monitors and shares IT developments with our members and provides guidance on implementing new technologies, procedures, and automation practices to support airport operations worldwide. ACI experts and members play an active role at the international level, working with partners and stakeholders, including cybersecurity work with the International Civil Aviation Organization (ICAO).
How we support the industry
Smart Data Hub
The Smart Data Hub (SDH) concept takes a holistic approach to delivering business value from investments in enterprise data capabilities for an airport.
The handbook explains the core principles of setting up a data culture as well as the implementation and management of the airport SDH. It also contains a data maturity self-assessment tool to evaluate where an airport is on the journey to becoming a data pioneer.
Airport Digital Transformation
The Airport Digital Transformation Handbook examines how new technologies and the digitalization of existing manual processes can lead to new ways of addressing airport capacity challenges as the aviation industry recovers to pre-pandemic levels of air traffic. The handbook provides advice on focus areas of technology adoption, how to approach digital transformation, and case studies.
Key Airport Information Technology Resources
Data Dictionary
Developed in collaboration with airport experts, the ACI Data Dictionary is a centralized, searchable, structured repository hosted by ACI World. It provides clear and consistent definitions for key industry terms—supporting interoperability and a common understanding across airports worldwide.
Airport Digital Transformation Online Course
The OLC Airport Digital Transformation course aims to provide airports with concrete and practical advice to embark on or improve upon their digital transformation journey.
Airport Information Technology Publications
Explore ACI World publications to access expert handbooks, in-depth reports and datasets, as well as comprehensive guidance. Empower your airport with global insights across all areas of the airport business, including economics, sustainability, customer experience, and operations.
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Digital Culture and Leadership Strategy -
Private Wireless Networks – eBook for airport operators -
The Twin Transition Playbook and White Paper
Additional resources on Airport Information Technology
ACI World Insights
Access the latest expert opinions, global tends and data-driven insights on the ACI World Insights blog. Stay informed to make strategic decisions that drive innovation in the airport and wider aviation sector
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How Digital Transformation, Passenger Experience, and Sustainable Operations Are Transforming the Airport ExperienceAirports around the world are rapidly advancing digital transformation, passenger experience enhancements, and sustainable operational models that are redefining what seamless travel looks like. These shifts are accelerating at a pace the industry hasn’t seen before — and the airports recognized in this year’s ACI World–Amadeus Technology Innovation Awards exemplify how quickly this evolution is unfolding. Every year, the awards highlight forward-thinking airport projects that elevate the passenger experience, strengthen operational performance and airport capacity, and show how emerging technologies can be applied...Read more -
From Imagination to Reality: Transforming Airline and Airport Operations with the Power of Generative AIThe aviation industry is undergoing rapid transformation, and using AI to improve operational efficiency is at the core of this evolution. Cirium’s OTP Improvement AI has set a new benchmark for how airlines and airports can analyse on-time performance (OTP) and operational disruptions. To gain a deeper understanding, we sat down with Niha Shaikh, VP of Product at Cirium Journey, to discuss how this innovation is reshaping decision-making and driving operational excellence.Read more
