ACI announces evolution of Industry leading Airport Service Quality program

By François Talbot | September 8, 2021

Third Customer Experience Global Summit gets underway in Montreal Montreal, 8 September 2021 – Airports Council International (ACI) World has today announced a major new evolution of its industry-leading Airport Service Quality program as the third annual Customer Experience Global Summit kicked off in Montreal. ASQ surveys measure passengers’ satisfaction while they are travelling through an…

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ACI World welcomes Good Health Pass Collaborative Interoperability Blueprint

By François Talbot | August 12, 2021

“Success will be reliant on global interoperability and a safe, reliable system” Montreal, 12 August 2021 – Airports Council International (ACI) World has today welcomed the publication of the Good Health Pass Collaborative Interoperability Blueprint. Commenting on the publication, ACI World Director General Luis Felipe de Oliveira said: “As we continue to navigate recovery, cooperation…

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ACI World launches new guidance on developing cargo operations at airports

By François Talbot | August 5, 2021

Cargo remains an important engine for economic recovery Montreal, 5 August 2021 – Airports Council International (ACI) World has today published a complimentary report to help airport operators develop successful cargo strategies that can contribute to the sustained recovery of the industry by developing alternative revenue streams. The Developing Cargo at Airports guide has been…

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ACI World updates airport operations business recovery guidance

By François Talbot | August 2, 2021

New information on health passes, COVID-19 testing facilities and risk management Montreal, 2 August 2021 – Airports Council International (ACI) World has today published updated guidance for airports to aid in their recovery from the COVID-19 pandemic and its impact on their operations. As the industry prepares to sustain a long-term recovery, the third edition…

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ACI World welcomes ICAO Secretary General Mr. Juan Carlos Salazar

By François Talbot | August 2, 2021

Montreal, 2 August 2021 – Airports Council International (ACI) World has welcomed Mr. Juan Carlos Salazar of Colombia as he officially takes up the role of Secretary General of the International Civil Aviation Organization (ICAO). ACI World looks forward to strengthening the already close relationship with Mr. Salazar and ICAO to continue to support and…

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ACI World and Amadeus announce new technology innovation awards

By François Talbot | July 28, 2021

Awards recognize crucial role of innovation in recovery and beyond Montreal, 28 July 2021 – Airports Council International (ACI) World and Amadeus have today announced new awards that celebrate the increasingly important role new innovations in technology are playing in industry recovery and beyond. The Amadeus & ACI World Technology Innovation Awards are now open…

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Disney keynote address confirmed for ACI Customer Experience Global Summit

By François Talbot | July 27, 2021

Attendance boost as travel restrictions between US and Canada are removed Montreal, 27 July 2021 – As the Canadian government announced it will re-open the international border, Airports Council International (ACI) World has today announced that Walt Disney Imagineering Vice President Luc Mayrand will deliver a keynote at this year’s Customer Experience Global Summit. The…

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ACI World and Duty Free World Council forge new training partnership

By François Talbot | July 26, 2021

New opportunities for training front-line and management staff Montreal, 26 July 2021 – Airports Council International (ACI) World and the Duty Free World Council (DFWC) have today signed a Memorandum of Understanding fostering a closer strategic partnership for training of front-line and management staff. The strategic cooperation will include the hosting of DFWC Academy online…

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ACI World launches updated airport digital transformation guidance

By François Talbot | July 22, 2021

Handbook helps guide the industry towards a post-pandemic environment Montreal, 22 July 2021 – Airports Council International (ACI) World has today launched comprehensive guidance to help airport executives approach digital transformation as the industry enters a post-pandemic environment. The second edition of the Airport Digital Transformation Handbook – supported by Honeywell and Mott MacDonald –…

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