Skip to content
Press Releases
22 July 2021

ACI World launches updated airport digital transformation guidance

Handbook helps guide the industry towards a post-pandemic environment

Montreal, 22 July 2021 – Airports Council International (ACI) World has today launched comprehensive guidance to help airport executives approach digital transformation as the industry enters a post-pandemic environment.

The second edition of the Airport Digital Transformation Handbook – supported by Honeywell and Mott MacDonald – examines how new technologies and digitalization of existing manual processes can lead to new ways of addressing airport capacity challenges as the aviation industry recovers to pre-pandemic levels of air traffic.

The handbook provides advice on focus areas of technology adoption and how to approach digital transformation, and case studies and has been adapted to include the challenges and opportunities brought by COVID-19.

“The COVID-19 crisis necessitates new systems and processes that are more efficient and touchless, enabling quick recovery and future growth,” ACI World Director General Luis Felipe de Oliveira said. “The challenge for aviation is to manage health issues, restore confidence, contain costs, make better use of resources, and find efficiencies, all while increasing sustainability, improving passenger experience, and maintaining safety and security.

“Airport leaders acknowledge that business success is not just about the deployment of new technologies but, instead, success will come from transforming the business of airports, adapting to customers, staff, community and cultures while leveraging existing and new technologies to meet strategic objectives and goals. The pandemic may actually offer a catalyst for change, to foster greater innovation and the regulatory change needed to support it.”

The handbook has been developed by experts from the ACI World Information Technology (IT) Standing Committee, which aims to provide airports with concrete and practical advice to embark on or improve upon their digital transformation journey.

Notes for editors

  1. Read  the ACI Airports Digital Transformation Handbook, Second Edition, supported by Mott MacDonald and Honeywell.
  2. Stay up to date with COVID-19 developments on ACI World’s dedicated news hub.
  3. Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient and environmentally sustainable. As of January 2021, ACI serves 701 members, operating 1933 airports in 183 countries.

Media contacts

David Whitely
ACI World
Telephone: +1 514 373 1254