ACI World has developed an Airport Service Quality barometer which is the first global snapshot of airport customer experience satisfaction levels.

ACI World publishes these barometer reports quarterly which enables airports around the world to measure up against their competition and gain valuable insights to inform their approach to the increasingly competitive and crucial area of customer experience.

2022

Logo ASQ Barometer

Q2 2022

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Q1 2022

2021

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Q1-Q4 2021

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Q3 2021

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Q2 2021

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Q1 2021

2020

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Q2-Q4 2020

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Q1 2020

2019

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Q1-Q4 2019

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Q3 2019

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Q2 2019

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Q1 2019

2018

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Q1-Q4 2018

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Q3 2018

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Q2 2018

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Q1 2018

2017

Logo ASQ Barometer

Q1-Q4 2017