ACI World’s annual ASQ Awards recognize airport excellence in customer experience worldwide based on data from ASQ’s renowned Departures and Arrivals Surveys. 

Launched in 2006, ASQ is the world’s leading airport passenger satisfaction program with close to 400 participating airports in 95 countries.

ACI World delivers the ASQ Awards in partnership with Amadeus, one of the world's top ten travel technology companies.

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ASQ Awards: 2021 Winners

Under 2 million passengers per year

Moi International Airport - Mombasa, Kenya

2 to 5 million passengers per year

Kotoka International Airport - Accra, Ghana

Sir Seewoosagur Ramgoolam International Airport - Mauritius, Mauritius

5 to 15 million passengers per year

Jomo Kenyatta International Airport - Nairobi, Kenya

Under 2 million passengers per year

Pattimura International Airport - Ambon, Indonesia

Sultan Thaha Airport - Kota Jambi, Indonesia

2 to 5 million passengers per year

Chandigarh Airport - Chandigarh, India

Jenderal Ahmad Yani International Airport - Semarang, Indonesia

Langkawi International Airport - Langkawi, Malaysia

Surakarta Airport Adi Soemarmo - Surakarta, Indonesia

5 to 15 million passengers per year

Cochin International Airport - Cochin, India

Sardar Vallabhbhai Patel International Airport - Ahmedabad, India

Sultan Aji Muhammad Sulaiman Sepinggan International Airport - Kalimantan, Indonesia

Sultan Hasanuddin Makassar International Airport - Ujung Pandang, Indonesia

Yogyakarta International Airport - Yogyakarta, Indonesia

15 to 25 million passengers per year

Haikou Meilan International Airport - Haikou, China

Rajiv Gandhi International Airport - Hyderabad, India

Shenyang Taoxian International Airport - Shenyang, China

25 to 40 million passengers per year

Beijing Daxing International Airport - Beijing, China

Over 40 million passengers per year

Beijing Capital International Airport - Beijing, China

Chhatrapati Shivaji Maharaj International Airport - Mumbai, India

Guangzhou Baiyun International Airport - Guangzhou, China

Hongqiao International Airport - Shanghai, China

Indira Gandhi International Airport - Delhi, India

Kuala Lumpur International Airport - Kuala Lumpur, Malaysia

Shanghai Pudong International Airport - Shanghai, China

Shenzhen Bao'an International Airport - Shenzhen, China

Singapore Changi Airport - Singapore, Singapore

Under 2 million passengers per year

Aeropuerto Internacional Región de Murcia - Murcia, Spain

El Hierro Airport - Valverde, Spain

Inverness Airport - Inverness, United Kingdom

João Paulo II Airport - Ponta Delgada, Portugal

Valladolid Airport - Valladolid, Spain

2 to 5 million passengers per year

Krasnoyarsk International Airport - Krasnoyarsk, Russian Federation

Skopje International Airport - Skopje, North Macedonia

Tallinn Airport - Tallinn, Estonia

5 to 15 million passengers per year

Adnan Menderes Airport - Izmir, Turkey

Keflavik International Airport - Keflavik, Iceland

Malta International Airport - Luqa, Malta

Milan Bergamo Airport - Milan, Italy

Porto Airport - Porto, Portugal

Sochi International Airport - Sochi, Russian Federation

15 to 25 million passengers per year

Prague Airport - Prague, Czech Republic

Pulkovo Airport - St Petersburg, Russian Federation

25 to 40 million passengers per year

Moscow Domodedovo Airport - Moscow, Russian Federation

Vienna Airport - Vienna, Austria

Zurich Airport - Zurich, Switzerland

Over 40 million passengers per year

Aeroporto di Roma-Fiumicino - Rome, Italy

Under 2 million passengers per year

Bermuda L.F. Wade International Airport - Bermuda, Bermuda

Daniel Oduber Quirós International Airport - Liberia, Costa Rica

2 to 5 million passengers per year

Aeropuerto Internacional José Joaquin de Olmedo - Guayaquil, Ecuador

5 to 15 million passengers per year

Juan Santamaria International Airport - San Jose, Costa Rica

Punta Cana International Airport - Punta Cana, Dominican Republic

Under 2 million passengers per year

Salalah Airport - Salalah, Oman

5 to 15 million passengers per year

Sharjah International Airport - Sharjah, United Arab Emirates

2 to 5 million passengers per year

Portland International Jetport - Portland, United States of America

5 to 15 million passengers per year

General Mitchell International Airport - Milwaukee, United States of America

Indianapolis International Airport - Indianapolis, United States of America

Louis Armstrong New Orleans International Airport - New Orleans, United States of America

15 to 25 million passengers per year

Tampa International Airport - Tampa, United States of America

25 to 40 million passengers per year

Minneapolis/St Paul International Airport - Minneapolis, United States of America

Salt Lake City International Airport - Salt Lake City, United States of America

Over 40 million passengers per year

Hartsfield-Jackson Atlanta International Airport - Atlanta, United States of America

Toronto Pearson International Airport - Toronto, Canada

Africa

Aéroport de la Réunion Roland Garros - Sainte-Marie, Réunion

Sir Seewoosagur Ramgoolam International Airport - Mauritius, Mauritius

Asia-Pacific

Beijing Capital International Airport - Beijing, China

Beijing Daxing International Airport - Beijing, China

Chandigarh Airport - Chandigarh, India

Depati Amir Airport - Pangkal Pinang, Indonesia

Haikou Meilan International Airport - Haikou, China

Kualanamu International Airport - Medan, Indonesia

Soekarno-Hatta International Airport - Jakarta, Indonesia

Sultan Syarif Kasim I Airport - Pekanbaru, Indonesia

Sultan Thaha Airport - Kota Jambi, Indonesia

Supadio Airport - Pontianak, Indonesia

Europe

Adnan Menderes Airport - Izmir, Turkey

Aéroport de Perpignan-Rivesaltes - Perpignan, France

Aéroport Tarbes-Lourdes Pyrénées - Juillan, France

Aeropuerto de Pamplona - Pamplona, Spain

Aeropuerto de Reus - Reus, Spain

Aeropuerto Internacional Región de Murcia - Murcia, Spain

Aeropuerto Seve Ballesteros-Santander - Santander, Spain

Ankara Esenboga Airport - Ankara, Turkey

Belgrade Nikola Tesla Airport - Belgrade, Republic Of Serbia

El Hierro Airport - Valverde, Spain

Josep Tarradellas Barcelona – El Prat Airport - Barcelona, Spain

Keflavik International Airport - Keflavik, Iceland

Milan Bergamo Airport - Milan, Italy

Porto Airport - Porto, Portugal

Pulkovo Airport - St Petersburg, Russian Federation

Skopje International Airport - Skopje, North Macedonia

Tallinn Airport - Tallinn, Estonia

Tbilisi International Airport - Tbilisi, Georgia

Vienna Airport - Vienna, Austria

Zagreb Airport - Zagreb, Croatia

Latin America-Caribbean

Bermuda L.F. Wade International Airport - Bermuda, Bermuda

Daniel Oduber Quirós International Airport - Liberia, Costa Rica

Gustavo Diaz Ordaz International Airport - Puerto Vallarta, Mexico

Punta Cana International Airport - Punta Cana, Dominican Republic

Middle East

Prince Mohammed Bin Abdulaziz International Airport - Medina, Saudi Arabia

Salalah Airport - Salalah, Oman

North America

Corpus Christi International Airport - Corpus Christi, United States Of America

Gerald R. Ford International Airport - Grand Rapids, United States Of America

Greenville-Spartanburg International Airport - Greer, United States Of America

Louis Armstrong New Orleans International Airport - New Orleans, United States Of America

San Antonio International Airport - San Antonio, United States Of America

Tampa International Airport - Tampa, United States Of America

Toronto Pearson International Airport - Toronto, Canada

Victoria International Airport - Victoria, Canada

ASQ Awards 2021

As the world and airports begin to restart operations, understanding the changing needs and expectations of passengers is still crucial in reassuring them that their health and safety remain the top priority.

In response to the effects of the pandemic, ACI has adapted its global ASQ program for the collection and measurement of data this year, which informs the awards to be awarded for 2021.

The award and recognition categories remain the same as 2020.

The award for Best Airports by Size and Region will remain.

The top 20% of airports under each size and region category will be recognized.

The minimum number of participants in each size and region has also been reduced to three (3). Before 2020, only categories with at least five (5) airports from each size and region were awarded.

ACI wants to ensure airports are not penalized for not having enough participants in their size/region categories due to COVID-19. Equally important, we want to ensure all participating airports can be recognized for their efforts.

For an airport in a size/region category that does not meet the minimum 3 airports requirement, ACI will compare the airport’s overall satisfaction score to the scores of all participants in that airport’s region. If the airport has the highest score in their region, airport will be awarded under their respective size/region category. Note, the airport needs to achieve the ASQ Award eligibility criteria for this consideration.

The following categories will be not be awarded for 2021:

  • Most Improved
  • Best Airport Customer Service
  • Best Airport Environment and Ambiance
  • Best Airport Infrastructure and Facilitation
  • ASQ Arrivals Award

Best Hygiene Measures by Region will remain.

As a result of the COVID-19 pandemic, travellers are demanding new services and procedures based on their specific needs, requirements, and concerns. Airports are also seeking to adapt their infrastructure, adopt new technology, and streamline their processes to best match what customers want.

The Best Hygiene Measures Award recognizes those airports that best listen to their customers and respond in a way that meets their changing expectations to provide a hygienic and safe airport environment.

This award is based on the score of three safety and hygiene questions which were added to the tablet version of the ASQ Departure Survey. Therefore, this award is available to tablet users only.

The top 25% in each region will be recognized.

Voice of the Customer Recognition

This recognition is separate to the Awards and will recognize airports which demonstrate significant efforts in gathering passenger feedback to better understand their customers during the pandemic.

ASQ Awards 2021 – Context

As the world continues to recover from the COVID-19 pandemic, ACI has revised ASQ awards eligibility criteria to align with the criteria in 2020, while still considering the objectives below.

  • Not to penalize airports due to COVID-19
  • To consider the ongoing impact of COVID-19
  • To adapt to the current situation while maintaining a certain level of representation

ASQ eligibility criteria – Overview

As airports continue to be impacted by COVID-19 at different times of the year, eligibility criteria will not be evaluated quarterly as it was in the past. Eligibility criteria will consist of requirements to achieve within the calendar year.

  • For an airport member to be eligible, the airport member agrees to fully comply with the minimum criteria stated in the following sections.
    • As always, ASQ questionnaires need to be self-completed. For airports using paper ASQ questionnaires, blank/void questionnaires need to be kept for at least one year. In addition, the eligibility criteria listed below will be evaluated in 2021.
    • Required number of quarters and
    • Months needs to be met
    • Required total number of questionnaires collected needs to be met
  • Only airports subscribing and participating in the Departures Main Program are considered for ASQ awards.
  • ACI reserves the right to make the final selection and announcement of the ASQ award winners.

ASQ Best Airport by size and region - Eligibility criteria

2021 performance score

  • The performance is based on the overall satisfaction score only.
  • Many airports collected data in all quarters of 2021 so far, including months where COVID-19 cases peaked in their country or region. Some airports started collecting once COVID-19 cases significantly decreased. To ensure fairness when comparing airports, the award ranking will be based on the airports’ two highest scoring quarters meeting the eligibility criteria.
  • ACI will determine the two highest scoring quarters for each airport. In the example below, Q2 and Q4 are the highest scoring and the airport achieved eligibility criteria. This methodology is solely for award ranking. Note: The ranking in the annual reports will consider all quarters of participation.

ASQ Hygiene Award - Eligibility criteria

  • Participation in one quarter with at least 100 questionnaires collected in the quarter.
  • Available to airports with tablet data collection only.

2021 performance score

  • The performance is based on three hygiene questions.
  • The award ranking will be based on the airports’ highest scoring quarter meeting the eligibility criteria.
  • ACI will determine the highest scoring quarter for each airport. In the example below, Q2 is the highest scoring quarter and meets eligibility criteria.

ASQ Voice of the Customer Recognition - Eligibility criteria

  • Participation in 3 quarters. No minimum questionnaires requirement as recognition is solely based on participation and not based on scores.

Connect with ACI World for more information on the ASQ Awards

The 2021 Voice of the Customer Recognition

This new recognition is a complement to the ASQ Awards and recognizes airports that have demonstrated significant efforts to gather passenger feedback during the pandemic.

Aéroport International de Tunis Carthage (Tunis, Tunisia)

Agostinho Neto Airport (Pointe Noire, Congo)

Blaise Diagne International Airport (Diass, Senegal)

Jomo Kenyatta International Airport (Nairobi, Kenya)

Kotoka International Airport (Accra, Ghana)

Maya Maya Airport (Brazzaville, Congo)

Moi International Airport (Mombasa, Kenya)

Murtala Mohammed International Airport (Lagos, Nigeria)

Nnamdi Azikiwe International Airport (Abuja, Nigeria)

Sir Seewoosagur Ramgoolam International Airport (Mauritius, Mauritius)

Auckland International Airport (Auckland, New Zealand)

Bali Airport I Gusti Ngurah Rai (Bali, Indonesia)

Beijing Capital International Airport (Beijing, China)

Beijing Daxing International Airport (Beijing, China)

Biju Patnaik International Airport (Bhubaneswar, India)

Chandigarh Airport (Chandigarh, India)

Changbei International Airport (Nanchang, China)

Changchun Longjia International Airport (Changchun, China)

Chaudhary Charan Singh International Airport (Lucknow, India)

Chengdu Shuangliu International Airport (Chengdu, China)

Chennai International Airport (Chennai, India)

Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)

Christchurch International Airport (Christchurch, New Zealand)

Cochin International Airport (Cochin, India)

Depati Amir Airport (Pangkal Pinang, Indonesia)

El Tari Airport (Kupang, Indonesia)

Frans Kaisiepo Airport (Papua, Indonesia)

Goa International Airport (Goa, India)

Guangzhou Baiyun International Airport (Guangzhou, China)

Haikou Meilan International Airport (Haikou, China)

Hangzhou International Airport (Hangzhou, China)

Hohhot Baita International Airport (Hohhot, China)

Hong Kong International Airport (Hong Kong, Hong Kong (SAR) China)

Hongqiao International Airport (Shanghai Hongqiao, China)

Husein Sastranegara Airport (Bandung, Indonesia)

Incheon International Airport (Incheon, Republic of Korea)

Indira Gandhi International Airport (Delhi, India)

Jaipur International Airport (Jaipur, India)

Jay Prakash Narayan International Airport (Lok, India)

Jenderal Ahmad Yani International Airport (Semarang, Indonesia)

Jiangbei International Airport (Chongqing, China)

Kempegowda International Airport (Bangalore, India)

Kuala Lumpur International Airport (Kuala Lumpur, Malaysia)

Kualanamu International Airport (Medan, Indonesia)

Kunming Changshui International Airport (Kunming, China)

Langkawi International Airport (Langkawi, Malaysia)

Lokpriya Gopinath Bordoloi International Airport (Assam, India)

Lombok Airport Praya (Lombok, Indonesia)

Macau International Airport (Taipa , Macau)

Manado Airport Sam Ratulangi (Manado, Indonesia)

Mangaluru International Airport (Mangaluru, India)

Nanjing Lukou Inertantional Airport (Nanjing, China)

Narita International Airport (Tokyo, Japan)

Netaji Subhash Chandra Bose International Airport (Kolkata, India)

Pattimura International Airport (Ambon, Indonesia)

Phoenix International Airport (Sanya, China)

Pune Airport (Pune, India)

Rajiv Gandhi International Airport (Hyderabad, India)

Sardar Vallabhbhai Patel International Airport (Ahmedabad, India)

Seoul Gimpo International Airport (Seoul, Republic of Korea)

Shanghai Pudong International Airport (Shanghai, China)

Shenyang Taoxian International Airport (Shenyang, China)

Shenzhen Bao'an International Airport (Shenzhen, China)

Shijiazhuang Zhengding International Airport (Shijiazhuang, China)

Singapore Changi Airport (Singapore, Singapore)

Soekarno-Hatta International Airport (Jakarta, Indonesia)

Sultan Aji Muhammad Sulaiman Sepinggan International Airport (Kalimantan, Indonesia)

Sultan Hasanuddin Makassar International Airport (Ujung Pandang, Indonesia)

Sultan Mahmud Badaruddin II International Airport (Palembang, Indonesia)

Sultan Syarif Kasim I Airport (Pekanbaru, Indonesia)

Sultan Thaha Airport (Kota Jambi, Indonesia)

Supadio Airport (Pontianak, Indonesia)

Surabaya Airport Juanda (Surabaya, Indonesia)

Surakarta Airport Adi Soemarmo (Adi, Indonesia)

Syamsudin Noor Airport (Kalimantan Selatan, Indonesia)

Tahiti-Faa'a International Airport (Papeete, Tahiti)

Taiping International Airport (Harbin, China)

Taoyuan International Airport (Taoyuan, Taiwan)

Thiruvananthapuram International Airport (Thiruvananthapuram, India)

Tianjin Binhai International Airport (Tianjin, China)

Xi'ning Caojiapu Airport (Qinghai, China)

Yinchuan Hedong Airport (Yinchuan, China)

Yogyakarta International Airport (Java, Indonesia)

A Coruña Airport (La Coruna, Spain)

Adnan Menderes Airport (Izmir, Turkey)

Aéroport de Carcassonne (Carcassonne, France)

Aéroport de Lille-Lesquin (Lille, France)

Aéroport de Paris - Charles de Gaulle (Paris, France)

Aéroport de Paris - Orly (Paris Orly, France)

Aéroport de Perpignan-Rivesaltes (Perpignan, France)

Aéroport Marseille Provence (Marseille, France)

Aéroport Tarbes-Lourdes Pyrénées (Jullian, France)

Aeroporto di Roma-Ciampino (Rome, Italy)

Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)

Aeropuerto de Alicante-Elche (Alicante, Spain)

Aeropuerto de Federico García Lorca Granada-Jaén (Granada, Spain)

Aeropuerto de Girona – Costa Brava (Costa Brava, Spain)

Aeropuerto de Menorca (Menorca, Spain)

Aeropuerto de Pamplona (Pamplona, Spain)

Aeropuerto de Reus (Reus, Spain)

Aeropuerto de San Sebastián (San Sebastián , Spain)

Aeropuerto Internacional Región de Murcia (Murcia, Spain)

Aeropuerto Seve Ballesteros-Santander (Santander, Spain)

Almeria Airport (Almeria, Spain)

Amsterdam Schiphol Airport (Amsterdam , Netherlands)

Ankara Esenboga Airport (Ankara, Turkey)

Asturias Airport (Asturias, Spain)

Belgrade Nikola Tesla Airport (Belgrade, Republic Of Serbia)

Bilbao Airport (Bilbao, Spain)

Bordeaux Airport (Bordeaux, France)

Budapest Ferenc Liszt International Airport (Budapest, Hungary)

El Hierro Airport (Valverde, Spain)

EuroAirport Basel Mulhouse Freiburg (Basel, Switzerland)

Faro Airport (Faro, Portugal)

Flesland Airport (Bergen, Norway)

Flughafen Berlin-Brandenburg GmbH (Berlin, Germany)

Fuerteventura Airport (Fuerteventura, Spain)

Gardermoen Airport (Oslo, Norway)

Gran Canaria Airport (Gran Canaria, Spain)

Guglielmo Marconi Airport (Bologna, Italy)

Heathrow Airport (London, United Kingdom)

Helsinki Airport (Helsinki, Finland)

Ibiza Airport (Ibiza, Spain)

Inverness Airport (Inverness, United Kingdom)

Jerez Airport (Cádiz, Spain)

Joao Paulo II Airport (Ponta, Portugal)

Josep Tarradellas Barcelona – El Prat Airport (Barcelona, Spain)

Keflavik International Airport (Keflavik, Iceland)

Kraków Airport (Kraków, Poland)

Krasnoyarsk International Airport (Krasnoyarsk, Russian Federation)

La Palma Airport (Santa, Spain)

Lanzarote Airport (Lanzarote, Spain)

Linate Airport (Milan, Italy)

Lisbon Airport (Lisbon, Portugal)

London City Airport (London, United Kingdom)

Madeira Airport (Madeira, Portugal)

Madrid-Barajas Adolfo Suarez Airport (Madrid Barajas, Spain)

Málaga-Costa del Sol Airport (Malaga, Spain)

Malpensa Airport (Milan, Italy)

Malta International Airport (Luqa, Malta)

Melilla Airport (Melilla, Spain)

Milan Bergamo Airport (Milan, Italy)

Moscow Domodedovo Airport (Moscow, Russian Federation)

Munich Airport (Munich, Germany)

Palma de Mallorca Airport (Palma, Spain)

Porto Airport (Porto, Portugal)

Prague Airport (Prague, Czech Republic)

Santiago Airport (A Coruña, Spain)

Sevilla Airport (Seville, Spain)

Sheremetyevo International Airport (Moscow, Russian Federation)

Skopje International Airport (Skopje, North Macedonia)

Sochi International Airport (Sochi, Russian Federation)

Sola Airport (Stavanger, Norway)

Stockholm Arlanda Airport (Stockholm, Sweden)

Tallinn Airport (Tallinn, Estonia)

Tbilisi International Airport (Tbilisi, Georgia)

Tenerife-Norte Airport (Tenerife Norte, Spain)

Tenerife-Sur Airport (Tenerife Sur, Spain)

Torino Airport (Turin, Italy)

Toulouse-Blagnac Airport (Toulouse, France)

Vaernes Airport (Trondheim, Norway)

Valencia Airport (Valencia, Spain)

Valladolid Airport (Valladolid, Spain)

Vienna Airport (Vienna, Austria)

Vigo Airport (Vigo, Spain)

Vnukovo International Airport (Moscow, Russian Federation)

Zagreb Airport (Zagreb, Croatia)

Zaragoza Airport (Zaragoza, Spain)

Zurich Airport (Zurich, Switzerland)

Aeropuerto Internacional José Joaquin de Olmedo (Guayaquil, Ecuador)

Arturo Merino Benitez Airport (Santiago, Chile)

Bermuda L.F. Wade International Airport (Bermuda, Bermuda)

Curaçao International Airport (Curaçao, Netherlands Antilles)

Daniel Oduber Quirós International Airport (Liberia, Costa Rica)

General Abelardo L. Rodriguez International Airport (Tijuana, Mexico)

Gustavo Diaz Ordaz International Airport (Puerto Vallarta, Mexico)

Hewanorra International Airport (Castries, St.Lucia)

Juan Santamaria International Airport (San Jose, Costa Rica)

Los Cabos International Airport (Los Cabos, Mexico)

Miguel Hidalgo International Airport (Guadalajara, Mexico)

Norman Manley International Airport (Kingston, Jamaica)

Punta Cana International Airport (Punta Cana, Dominican Republic)

Quito International Airport (Quito, Ecuador)

Rio de Janeiro Galeão International Airport (Rio de Janeiro, Brazil)

Seymour Airport (Galapagos Islands, Ecuador)

Abu Dhabi International Airport (Abu Dhabi, United Arab Emirates)

King Fahd International Airport (Dammam, Saudi Arabia)

King Khalid International Airport (Riyadh, Saudi Arabia)

Muscat International Airport (Muscat, Oman)

Prince Mohammed Bin Abdulaziz International Airport (Medina, Saudi Arabia)

Queen Alia International Airport (Amman, Jordan)

Salalah Airport (Salalah, Oman)

Sharjah International Airport (Sharjah , United Arab Emirates)

Austin-Bergstrom International Airport (Austin, United States Of America)

Baltimore/Washington International Thurgood Marshall Airport (Baltimore, United States Of America)

Calgary International Airport (Calgary, Canada)

Cincinnati / Northern Kentucky International Airport (Cincinnati, United States Of America)

Dallas Fort Worth International Airport (Dallas, United States Of America)

Dallas Love Field Airport (Dallas, United States Of America)

Detroit Metropolitan Wayne County Airport (Detroit , United States Of America)

Edmonton International Airport (Edmonton, Canada)

El Paso International Airport (El Paso, United States Of America)

General Mitchell International Airport (Milwaukee, United States Of America)

Gerald R. Ford International Airport (Grand Rapids, United States Of America)

Greenville-Spartanburg International Airport (Greer, United States Of America)

Hartsfield-Jackson Atlanta International Airport (Atlanta, United States Of America)

Indianapolis International Airport (Indianapolis, United States Of America)

John F. Kennedy International Airport (New York, United States Of America)

John Glenn Columbus International Airport (Columbus, United States Of America)

LaGuardia Airport (Laguardia, United States Of America)

Los Angeles International Airport (Los Angeles, United States Of America)

Louis Armstrong New Orleans International Airport (New Orleans, United States Of America)

Minneapolis/St Paul International Airport (Minneapolis, United States Of America)

Newark Liberty International Airport (Newark, United States Of America)

Ontario International Airport (Ontario, United States Of America)

Pittsburgh International Airport (Pittsburgh, United States Of America)

Portland International Jetport (Portland, United States Of America)

Salt Lake City International Airport (Salt Lake City, United States Of America)

San Antonio International Airport (San Antonio, United States Of America)

San Francisco International Airport (San Francisco, United States Of America)

Seattle-Tacoma International Airport (Seattle, United States Of America)

Tampa International Airport (Tampa, United States Of America)

Toronto Pearson International Airport (Toronto, Canada)

Vancouver International Airport (Richmond, Canada)

Victoria International Airport (Victoria, Canada)

The ACI Director General’s Roll of Excellence

The ACI Director General’s Roll of Excellence recognizes airports that have consistently delivered excellence in customer service by winning multiple ASQ awards over a five-year period during the past ten years.

Fiumicino Airport (Rome, Italy)

Sardar Vallabhbhai Patel International Airport (Ahmedabad, India)

Shanghai Hongqiao International Airport (Shanghai Hongqiao, China)

Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan Airport (Kalimantan, Indonesia)

Africa

Cairo (CAI)

Cape Town (CPT)

Durban (DUR)

Johannesburg (JNB)

Mauritius (MRU)

Nairobi (NBO)

Upington (UTN)

Asia-Pacific

Beijing (PEK)

Bengaluru (BLR)

Chhatrapati Shivaji (BOM)

Changchun (CGQ)

Chongqing (CKG)

Delhi Indira Gandhi (DEL)

Guangzhou (CAN)

Gimpo (GMP)

Haikou (HAK)

Hohhot (HET)

Hong Kong (HKG)

Hyderabad Rajiv Gandhi (HYD)

Incheon (ICN)

Kuala Lumpur (KUL)

Kochi (COK)

Langkawi (LGK)

Nagoya (NGO)

Narita (NRT)

Sanya (SYX)

Shanghai (PVG)

Singapore (SIN)

Taiwan Taoyuan (TPE)

Tianjin Binhai (TSN)

Wuhan Tianhe (WUH)

Europe

Keflavik (KEF)

Malta (MLA)

Moscow (SVO)

Munich (MUC)

Porto (OPO)

Prague (PRG)

Skopje (SKP)

Sochi (AER)

Zurich (ZRH)

Latin America-Caribbean

Cancùn (CUN)

Guayaquil (GYE)

Punta Cana (PUJ)

Sangster (MBJ)

San José (SJO)

Middle East

Abu Dhabi (AUH)

Amman (AMM)

Doha (DOH)

Dubai (DXB)

Tel Aviv (TLV)

North America

Austin (AUS)

Dallas Forth Worth (DFW)

Dallas Love Field (DAL)

Detroit Metropolitan (DTW)

Halifax (YHZ)

Indianapolis (IND)

Jacksonville (JAX)

Minneapolis-Saint Paul (MSP)

Ottawa (YOW)

Portland (PWM)

Salt Lake City (SLC)

San Antonio (SAT)

Tampa (TPA)

Toronto (YYZ)

Customer Experience Accredited Airports

Aéroport de La Réunion Roland Garros (Sainte-Marie, Reunion)

Blaise Diagne International Airport (Diass, Senegal)

Adi Soemarmo Airport (Surakarta, Indonesia)

Ahmad Yani Airport (Semarang, Indonesia)

Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)

El Tari Airport (Kupang, Indonesia)

Hong Kong International Airport (Hong Kong, China)

I Gusti Ngurah Rai Airport (Bali, Indonesia)

Incheon International Airport (Incheon, South Korea)

Juanda Airport (Suraaya, Indonesia)

Kempegowda International Airport (Bangalore, India)

Lombok International Airport (Lombok, Indonesia)

Macau International Airport (Macau, China)

Mangaluru International Airport (Mangaluru, India)

Pattimura Airport (Maluku, Indonesia)

Sam Ratulangi Airport (Manado, Indonesia)

SAMS Sepinggan Airport (Balikpapan, Indonesia)

Sardar Vallabhbhai Patel International Airport (Ahmedabad, India)

Sultan Hasanuddin Airport (Makassar, Indonesia)

Sydney Airport (Sydney, Australia)

Birmingham Airport (Birmingham, United Kingdom)

Krakow Airport (Krakow, Poland)

Larnaka International Airport (Larnaka, Cyprus)

London Luton Airport (London, England)

Malta International Airport (Luqa, Malta)

Milano Malpensa Airport (Milan, Italy)

Pafos International Airport (Paphos, Cyprus)

Torino Airport (Turin, Italy)

Venezia Airport (Venice, Italy)

Vienna Airport  (Vienna, Austria)

Carrasco International Airport (Montevideo, Uruguay)

Juan Santamaria International Airport (San Jose, Costa Rica)

Lynden Pindling International Airport (Nassau, Bahamas)

Quito International Airport (Quito, Ecuador)

Abu Dhabi International Airport (Abu Dhabi, United Arab Emirates)

Bahrain International Airport (Bahrain, Bahrain)

Muscat International Airport (Muscat, Oman)

Queen Alia International Airport (Amman, Jordan)

Salalah Airport  (Salalah, Oman)

Detroit Metropolitan Airport (Detroit, United States)

Halifax Stanfield International Airport (Halifax, Canada)

Hartsfield-Jackson Atlanta International Airport (Atlanta, United States)

John F. Kennedy International Airport (New York, United States)

John Glenn Columbus International Airport (Columbus, United States)

LaGuardia Airport (New York, United States)

Newark Liberty International Airport (New Jersey, United States)

Ontario International Airport (Ontario, United States)

San Antonio International Airport (San Antonio, United States)

San Francisco International Airport (San Francisco, United States)

ASQ Services

Voice of the Customer

ASQ’s Departures, Arrivals, and Commercial Surveys provide airports worldwide with unique insight into customer experience.

Voice of the Employee

ASQ’s Employee Survey for Customer Experience provides comprehensive data to help airports understand and measure employee motivations, engagement, and commitment.

Advisory Services

ASQ experts offer a suite of advisory services, including customized market research, onsite assessments, and strategic planning.

Accreditation

The Airport Customer Experience Accreditation program builds airports' long-term capacity to enhance customer experience management.