ACI World’s annual ASQ Awards recognize airport excellence in customer experience worldwide based on data from ASQ’s renowned Departures and Arrivals Surveys. 

Launched in 2006, ASQ is the world’s leading airport passenger satisfaction program with over 400 participating airports in 109 countries.

ACI World delivers the ASQ Awards in partnership with Amadeus, one of the world's most important technology company that provides software solutions for the global travel and tourism industry.

 

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ASQ Awards: 2023 Winners

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

Abeid Amani Karume International Airport (Zanzibar, Tanzania)

Ivato International Airport (Antananarivo, Madagascar)

Moi International Airport (Mombasa, Kenya)

2 to 5 million passengers per year

Dakar Blaise Diagne International Airport (Diass, Senegal)

Sir Seewoosagur Ramgoolam International Airport (Mauritius, Mauritius)

5 to 15 million passengers per year

Casablanca Mohammed V International Airport (Casablanca, Morocco)

Marrakech Menara Airport (Marrakech, Morocco)

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

Depati Amir Airport (Pangkal Pinang, Indonesia)

Pattimura International Airport (Ambon, Indonesia)

Zhangjiakou Ningyuan Airport (Zhangjiakou, China)

2 to 5 million passengers per year

Adi Soemarmo International Airport (Surakarta, Indonesia)

Chandigarh Airport (Chandigarh, India)

Jenderal Ahmad Yani International Airport (Semarang, Indonesia)

Langkawi International Airport (Langkawi, Malaysia)

Sultan Mahmud Badaruddin II Airport (Palembang, Indonesia)

Supadio Airport (Pontianak, Indonesia)

5 to 15 million passengers per year

Changchun Longjia International Airport (Changchun, China)

Shijiazhuang Zhengding International Airport (Shijiazhuang, China)

Sultan Aji Muhammad Sulaiman Sepinggan International Airport (Balikpapan, Indonesia)

Sultan Hasanuddin International Airport (Ujung Pandang, Indonesia)

Yogyakarta International Airport (Yogyakarta, Indonesia)

15 to 25 million passengers per year

I Gusti Ngurah Rai Airport (Bali, Indonesia)

Juanda International Airport (Surabaya, Indonesia)

Rajiv Gandhi International Airport (Hyderabad, India)

25 to 40 million passengers per year

Beijing Daxing International Airport (Beijing, China)

Gimpo International Airport (Seoul, Republic of Korea )

Over 40 million passengers per year

Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)

Guangzhou Baiyun International Airport (Guangzhou, China)

Incheon International Airport (Incheon, Republic of Korea)

Indira Gandhi International Airport (Delhi, India)

Shenzhen Bao'an International Airport (Shenzhen, China)

Singapore Changi Airport (Singapore, Singapore)

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

Aeropuerto de El Hierro (Valverde, Spain)

Aeropuerto de Girona – Costa Brava (Costa Brava, Spain)

Aeropuerto de Reus (Reus, Spain)

Aeropuerto Internacional Región de Murcia (Murcia, Spain)

Almeria Airport (Almeria, Spain)

Inverness Airport (Inverness, United Kingdom)

2 to 5 million passengers per year

Aeropuerto de Menorca (Menorca, Spain)

Milas-Bodrum Airport (Milas, Turkey)

Skopje International Airport (Skopje, North Macedonia)

Tallinn Airport (Tallinn, Estonia)

5 to 15 million passengers per year

Aeroporto di Roma-Ciampino (Rome, Italy)

Belgrade Nikola Tesla Airport (Belgrade, Republic of Serbia)

Izmir Adnan Menderes Airport (Izmir, Turkey)

Keflavik International Airport (Keflavik, Iceland)

Linate Airport (Milan, Italy)

Malta International Airport (Luqa, Malta)

Porto Airport (Porto, Portugal)

Thessaloniki Airport "Makedonia" (Thessaloniki, Greece)

15 to 25 million passengers per year

Aeropuerto de Alicante-Elche (Alicante, Spain)

Helsinki Airport (Helsinki, Finland)

25 to 40 million passengers per year

Copenhagen Airport (Kastrup, Denmark)

Malpensa Airport (Milan, Italy)

Palma de Mallorca Airport (Palma, Spain)

Zurich Airport (Zurich, Switzerland)

Over 40 million passengers per year

Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)

Barcelona-El Prat Airport (Barcelona, Spain)

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

Guanacaste Airport (Liberia, Costa Rica)

Hermosillo International Airport (Hermosillo, Mexico)

2 to 5 million passengers per year

Guanajuato International Airport (Guanajuato, Mexico)

Guayaquil International Airport (Guayaquil, Ecuador)

5 to 15 million passengers per year

Los Cabos International Airport (Los Cabos, Mexico)

Punta Cana International Airport (Punta Cana, Dominican Republic)

Quito International Airport (Quito, Ecuador)

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

Salalah Airport (Salalah, Oman)

5 to 15 million passengers per year

Queen Alia International Airport (Amman, Jordan)

15 to 25 million passengers per year

Muscat International Airport (Muscat, Oman)

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

Fort McMurray International Airport (Fort McMurray, Canada)

Saskatoon John G. Diefenbaker International Airport (Saskatoon, Canada)

2 to 5 million passengers per year

Gerald R. Ford International Airport (Grand Rapids, United States of America)

Greenville-Spartanburg International Airport (Greer, United States of America)

Portland International Jetport (Portland, United States of America)

5 to 15 million passengers per year

Cincinnati/Northern Kentucky International Airport (Cincinnati, United States of America)

Indianapolis International Airport (Indianapolis, United States of America)

Louis Armstrong New Orleans International Airport (New Orleans, United States of America)

15 to 25 million passengers per year

Dallas Love Field Airport (Dallas, United States of America)

Tampa International Airport (Tampa, United States of America)

25 to 40 million passengers per year

LaGuardia Airport (Laguardia, United States of America)

Minneapolis/St Paul International Airport (Minneapolis, United States of America)

Over 40 million passengers per year

Dallas Fort Worth International Airport (Dallas, United States of America)

Hartsfield-Jackson Atlanta International Airport (Atlanta, United States of America)

Toronto Pearson International Airport (Toronto, Canada)

This award recognizes the airports with the top 20% overall satisfaction score at arrival.

Kempegowda International Airport (Bangalore, India)

Thiruvananthapuram International Airport (Thiruvananthapuram, India)

Zayed International Airport - Terminal A (Abu Dhabi, United Arab Emirates)

New categories

In 2022, four new categories were introduced for the ASQ Awards, which reflect the evolution of customer needs and the efforts of airports to meet them as we transition out of the pandemic. The categories emphasize staff dedication, cleanliness, and an easy and enjoyable airport journey for customers.

These awards recognize the top 5% of airports by region from the Departures Main Program

This award recognizes the top 5% of airports for the efforts by key stakeholders and staff across different checkpoints.

Africa

Aéroport de la Réunion Roland Garros (Sainte-Marie, Reunion)

Casablanca Mohammed V International Airport (Casablanca, Morocco)

Asia-Pacific

Adi Soemarmo International Airport (Surakarta, Indonesia)

Singapore Changi Airport (Singapore, Singapore)

Sultan Aji Muhammad Sulaiman Sepinggan International Airport (Balikpapan, Indonesia)

Sultan Hasanuddin International Airport (Ujung Pandang, Indonesia)

Supadio Airport (Pontianak, Indonesia)

Yogyakarta International Airport (Yogyakarta, Indonesia)

Europe

Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)

Aeropuerto de El Hierro (Valverde, Spain)

Belgrade Nikola Tesla Airport (Belgrade, Republic of Serbia)

Inverness Airport (Inverness, United Kingdom)

Izmir Adnan Menderes Airport (Izmir, Turkey)

Torino Airport (Turin, Italy)

Latin America-Caribbean

Guanacaste Airport (Liberia, Costa Rica)

Guayaquil International Airport (Guayaquil, Ecuador)

Middle East

Salalah Airport (Salalah, Oman)

North America

Gerald R. Ford International Airport (Grand Rapids, United States of America)

Greenville-Spartanburg International Airport (Greer, United States of America)

Portland International Jetport (Portland, United States of America)

This award recognizes the top 5% of airports for their performance on the travellers’ ease of going through the airport.

Africa

Casablanca Mohammed V International Airport (Casablanca, Morocco)

Marrakech Menara Airport (Marrakech, Morocco)

Asia-Pacific

Singapore Changi Airport (Singapore, Singapore)

Sultan Aji Muhammad Sulaiman Sepinggan International Airport (Balikpapan, Indonesia)

Sultan Hasanuddin International Airport (Ujung Pandang, Indonesia)

Sultan Mahmud Badaruddin II Airport (Palembang, Indonesia)

Supadio Airport (Pontianak, Indonesia)

Yogyakarta International Airport (Yogyakarta, Indonesia)

Europe

Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)

Aeropuerto de El Hierro (Valverde, Spain)

Aeropuerto de Reus (Reus, Spain)

Izmir Adnan Menderes Airport (Izmir, Turkey)

Tallinn Airport (Tallinn, Estonia)

Zagreb International Airport (Zagreb, Croatia)

Latin America-Caribbean

Guanacaste Airport (Liberia, Costa Rica)

Guayaquil International Airport (Guayaquil, Ecuador)

Middle East

Salalah Airport (Salalah, Oman)

North America

Fort McMurray International Airport (Fort McMurray, Canada)

Gerald R. Ford International Airport (Grand Rapids, United States of America)

Greenville-Spartanburg International Airport (Greer, United States of America)

This award recognizes the top 5% of airports for their offerings (restaurants, shops, entertainment) and efforts to make the waiting time enjoyable and comfortable.

Africa

Casablanca Mohammed V International Airport (Casablanca, Morocco)

Dakar Blaise Diagne International Airport (Diass, Senegal)

Asia-Pacific

Adi Soemarmo International Airport (Surakarta, Indonesia)

Incheon International Airport (Incheon, Republic of Korea)

Sultan Aji Muhammad Sulaiman Sepinggan International Airport (Balikpapan, Indonesia)

Sultan Hasanuddin International Airport (Ujung Pandang, Indonesia)

Sultan Mahmud Badaruddin II Airport (Palembang, Indonesia)

Yogyakarta International Airport (Yogyakarta, Indonesia)

Europe

Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)

Aeropuerto de El Hierro (Valverde, Spain)

Barcelona-El Prat Airport (Barcelona, Spain)

Belgrade Nikola Tesla Airport (Belgrade, Republic of Serbia)

Izmir Adnan Menderes Airport (Izmir, Turkey)

Tallinn Airport (Tallinn, Estonia)

Latin America-Caribbean

Guayaquil International Airport (Guayaquil, Ecuador)

L.F. Wade International Airport (Bermuda, Bermuda)

Middle East

Salalah Airport (Salalah, Oman)

North America

Fort McMurray International Airport (Fort McMurray, Canada)

Gerald R. Ford International Airport (Grand Rapids, United States of America)

Greenville-Spartanburg International Airport (Greer, United States of America)

This award recognizes the top 5% of airports for their overall cleanliness, an element that is key to the satisfaction of passengers.

Africa

Casablanca Mohammed V International Airport (Casablanca, Morocco)

Marrakech Menara Airport (Marrakech, Morocco)

Asia-Pacific

Adi Soemarmo International Airport (Surakarta, Indonesia)

Beijing Daxing International Airport (Beijing, China)

Depati Amir Airport (Pangkal Pinang, Indonesia)

Guangzhou Baiyun International Airport (Guangzhou, China)

I Gusti Ngurah Rai Airport (Bali, Indonesia)

Shijiazhuang Zhengding International Airport (Shijiazhuang, China)

Singapore Changi Airport (Singapore, Singapore)

Sultan Hasanuddin International Airport (Ujung Pandang, Indonesia)

Supadio Airport (Pontianak, Indonesia)

Yogyakarta International Airport (Yogyakarta, Indonesia)

Europe

Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)

Aeropuerto de Girona – Costa Brava (Costa Brava, Spain)

Belgrade Nikola Tesla Airport (Belgrade, Republic of Serbia)

Izmir Adnan Menderes Airport (Izmir, Turkey)

Tallinn Airport (Tallinn, Estonia)

Thessaloniki Airport "Makedonia" (Thessaloniki, Greece)

Latin America-Caribbean

Guayaquil International Airport (Guayaquil, Ecuador)

Quito International Airport (Quito, Ecuador)

Middle East

Salalah Airport (Salalah, Oman)

North America

Fort McMurray International Airport (Fort McMurray, Canada)

Gerald R. Ford International Airport (Grand Rapids, United States of America)

Greenville-Spartanburg International Airport (Greer, United States of America)

ASQ Awards 2023

2023 ASQ Awards Categories

The prestigious annual Airports Council International (ACI) Airport Service Quality (ASQ) Awards are presented to the top performing ACI member airports. ASQ is the only global benchmarking program that measures passengers’ satisfaction while they are at the airport, on the day of travel, creating a unique perspective for each participating airport. ASQ survey is offered in more than 50 languages and completed by passengers. The award winners are determined solely by ratings provided by passengers.

Departures Awards

Best Airports by Size and Region 

The top 20% of airports under each size and region category will be recognized. A minimum of 3 participants is required to recognize a size/region category.

For an airport in a size/region category that does not meet the minimum 3 airports requirement, ACI will compare the airport’s overall satisfaction score to the scores of all participants in that airport’s region. If the airport has the highest score in their region, airport will be awarded under their respective size/region category. Note, the airport needs to achieve the ASQ Award eligibility criteria for this consideration.

Award by Categories

The award categories below will recognize the top 5% of airports by region.

  • Most Dedicated Staff

  • Easiest Airport Journey

  • Most Enjoyable Airport

  • Cleanest Airport

Arrivals Award

The top 20% of airports globally will be recognized in Arrivals Main Program.

2023 ASQ Awards Eligibility and Scoring

ASQ eligibility criteria

For an airport to be eligible to receive an ACI ASQ award, the airport must be an active participant in the ACI ASQ main type survey program, and must complete a full calendar year of participation, in accordance with the program rules. ASQ conducts quarterly quality audits to review data collection, airports shall pass all ASQ quality audits to be eligible. Any breach of fieldwork rules may result in the exclusion of the participating airport from the annual rankings and/or awards. ACI reserves the right to make the final selection and announcement of the ASQ award winners.

For an airport member to be eligible, the airport member agrees to fully comply with ASQ fieldwork guidelines, and the minimum criteria stated in the following section.

  • As always, ASQ questionnaires need to be completed by passenger following ASQ fieldwork guidelines. For airports using paper ASQ questionnaires, blank/void questionnaires need to be returned at the end of every quarter.

  • Meet the quarterly data collection requirements below,

Note: The same data collection requirements for Arrivals program excepts sample plan compliance reviews Time of day, Origin, and Time of day-Origin.

Performance score

Best Airports by Size and Region 

The performance is based on the overall satisfaction score only for all questionnaires collected in 2023.

Award by Categories

The performance is based on questions from the ASQ Departures Questionnaire specific to each category below.

  • Most Dedicated Staff

  • Easiest Airport Journey

  • Most Enjoyable Airport

  • Cleanest Airport

Arrivals

The performance is based on the arriving passengers’ overall satisfaction score only for all questionnaires collected in 2023.

ASQ Awards categories as well as eligibility and scoring are susceptible to be updated every year.

Connect with ACI World for more information on the ASQ Awards

The ACI Director General’s Roll of Excellence

The ACI World Director General’s Roll of Excellence recognizes airports that have consistently delivered excellence in customer service by winning multiple ASQ awards over a five-year period during the past ten years.

Casablanca Mohammed V International Airport

Chandigarh Airport

Cincinnati/Northern Kentucky International Airport

Muscat International Airport

Shenzhen Bao'an International Airport

Sultan Hasanuddin International Airport

Sultan Mahmud Badaruddin II Airport

Zagreb International Airport

Africa

Cairo (CAI)

Cape Town (CPT)

Durban (DUR)

Johannesburg (JNB)

Mauritius (MRU)

Nairobi (NBO)

Upington (UTN)

Asia-Pacific

Ahmedabad (AMD)

Bali (DPS)

Beijing (PEK)

Bengaluru (BLR)

Chhatrapati Shivaji (BOM)

Changchun (CGQ)

Chongqing (CKG)

Delhi Indira Gandhi (DEL)

Guangzhou (CAN)

Gimpo (GMP)

Haikou (HAK)

Hohhot (HET)

Hong Kong (HKG)

Hyderabad Rajiv Gandhi (HYD)

Incheon (ICN)

Kalimantan (BPN)

Kuala Lumpur (KUL)

Kochi (COK)

Langkawi (LGK)

Nagoya (NGO)

Narita (NRT)

Sanya (SYX)

Shanghai (PVG)

Shanghai Hongqiao (SHA)

Singapore (SIN)

Taiwan Taoyuan (TPE)

Tianjin Binhai (TSN)

Wuhan Tianhe (WUH)

Europe

Helsinki (HEL)

Keflavik (KEF)

Malta (MLA)

Moscow (SVO)

Munich (MUC)

Porto (OPO)

Prague (PRG)

Rome (FCO)

Skopje (SKP)

Sochi (AER)

Tallinn (TLL)

Zurich (ZRH)

Latin America-Caribbean

Cancùn (CUN)

Guayaquil (GYE)

Liberia (LIR)

Punta Cana (PUJ)

Quito (UIO)

Sangster (MBJ)

San José (SJO)

Middle East

Abu Dhabi (AUH)

Amman (AMM)

Doha (DOH)

Dubai (DXB)

Tel Aviv (TLV)

North America

Austin (AUS)

Dallas Forth Worth (DFW)

Dallas Love Field (DAL)

Detroit Metropolitan (DTW)

Halifax (YHZ)

Indianapolis (IND)

Jacksonville (JAX)

Minneapolis-Saint Paul (MSP)

Ottawa (YOW)

Portland (PWM)

Salt Lake City (SLC)

San Antonio (SAT)

Tampa (TPA)

Toronto (YYZ)

Customer Experience Accredited Airports

Aéroport de La Réunion Roland Garros (Sainte-Marie, Reunion)

Aéroport International Félix Houphouët Boigny (Abidjan, Ivory Coast)

Blaise Diagne International Airport (Diass, Senegal)

Kigali International Airport (Kigali, Rwanda)

Kotoka International Airport (Accra, Ghana)

Seychelles International Airport (Victoria, Seychelles)

Adi Soemarmo Airport (Surakarta, Indonesia)

Ahmad Yani Airport (Semarang, Indonesia)

Chaudhary Charan Singh International Airport (Lucknow, India)

Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)

GMR Hyderabad International Airport (Hyderabad, India)

Hong Kong International Airport (Hong Kong, China)

I Gusti Ngurah Rai Airport (Bali, Indonesia)

Incheon International Airport (Incheon, South Korea)

Indira Gandhi International Airport (Delhi, India)

Jaipur International Airport (Jaipur, India)

Juanda Airport (Suraaya, Indonesia)

Kempegowda International Airport (Bangalore, India)

Kuala Lumpur International Airport (Kuala Lumpur, Malaysia)

Lokpriya Gopinath Bordoloi International Airport (Guwahati, India)

Macau International Airport (Macau, China)

Mactan Cebu International Airport (Lapu-Lapu, Philippines)

Mangaluru International Airport (Mangaluru, India)

Pattimura Airport (Maluku, Indonesia)

SAMS Sepinggan Airport (Balikpapan, Indonesia)

Sardar Vallabhbhai Patel International Airport (Ahmedabad, India)

Sultan Hasanuddin Airport (Makassar, Indonesia)

Sydney Airport (Sydney, Australia)

Thiruvananthapuram International Airport (Thiruvananthapuram, India)

Berlin Brandenburg Airport (Berlin, Germany)

Istanbul Airport (Istanbul, Turkey)

Krakow Airport (Krakow, Poland)

Larnaka International Airport (Larnaka, Cyprus)

London Luton Airport (London, England)

Malta International Airport (Luqa, Malta)

Milano Linate Airport (Milan, Italy)

Milano Malpensa Airport (Milan, Italy)

Pafos International Airport (Paphos, Cyprus)

Prague Airport (Prague, Czechia)

Riga Airport (Riga, Latvia)

Sofia Airport (Sofia, Bulgaria)

Torino Airport (Turin, Italy)

Vienna Airport (Vienna, Austria)

Zurich Airport (Zurich, Switzerland)

Aeropuerto Internacional de Guanajuato (Guanajuato, Mexico)

Aeropuerto Internacional de Hermosillo (Hermosillo, Mexico)

Aeropuerto Internacional de Tocumen (Panama, Panama)

Aeropuerto Internacional Ezeiza (Buenos Aires, Argentina)

Aeropuerto Internacional José Joaquín de Olmedo de Guayaquil (Guayaquil, Equador)

A.L. Rodriguez International Airport (Tijuana, Mexico)

Belo Horizonte International Airport (Belo Horizonte, Brazil)

Carrasco International Airport (Montevideo, Uruguay)

Curaçao International Airport (Curaçao, Netherlands Antilles)

El Dorado International Airport (Bogota, Colombia)

G.Diaz Ordaz International Airport (Puerto Vallarta, Mexico)

Guanacaste Airport (Liberia, Costa Rica)

Juan Santamaria International Airport (San Jose, Costa Rica)

Los Cabos International Airport (Los Cabos, Mexico)

Lynden Pindling International Airport (Nassau, Bahamas)

Miguel Hidalgo International Airport (Guadalajara, Mexico)

Punta Cana International Airport (Punta Cana, Dominican Republic)

Quito International Airport (Quito, Ecuador)

Al Ula International Airport (Al Ula, Saudi Arabia)

Arar Airport (Arar, Saudi Arabia)

Bahrain International Airport (Bahrain, Bahrain)

King Abdulaziz International Airport (Jeddah, Saudi Arabia)

King Fahd International Airport (Dammam, Saudi Arabia)

King Khalid International Airport (Riyadh, Saudi Arabia)

Muscat International Airport (Muscat, Oman)

Prince Mohammed Bin Abdulaziz Int. Airport (Medina, Saudi Arabia)

Prince Sultan Bin Abdulaziz International Airport (Tabuk, Saudi Arabia)

Queen Alia International Airport (Amman, Jordan)

Salalah Airport  (Salalah, Oman)

Sharjah International Airport (Sharjah, United Arab Emirates)

Zayed International Airport - Terminal A (Abu Dhabi, United Arab Emirates)

Dallas Fort Worth International Airport (Dallas, United States)

Dallas Love Field Airport (Dallas, United States)

Detroit Metropolitan Airport (Detroit, United States)

George Bush Intercontinental Airport (Houston, United States)

Halifax Stanfield International Airport (Halifax, Canada)

Hartsfield-Jackson Atlanta International Airport (Atlanta, United States)

John F. Kennedy International Airport (New York, United States)

John Glenn Columbus International Airport (Columbus, United States)

LaGuardia Airport (New York, United States)

Newark Liberty International Airport (New Jersey, United States)

Ontario International Airport (Ontario, United States)

San Antonio International Airport (San Antonio, United States)

San Francisco International Airport (San Francisco, United States)

Toronto Pearson International Airport (Toronto, Canada)

Vancouver International Airport (Vancouver, Canada)

William P. Hobby Airport (Houston, United States)

ASQ Services

Voice of the Customer

ASQ’s Departures, Arrivals, and Commercial Surveys provide airports worldwide with unique insight into customer experience.

Voice of the Employee

ASQ’s Employee Survey for Customer Experience provides comprehensive data to help airports understand and measure employee motivations, engagement, and commitment.

Advisory Services

ASQ experts offer a suite of advisory services, including customized market research, onsite assessments, and strategic planning.

Accreditation

The Airport Customer Experience Accreditation program builds airports' long-term capacity to enhance customer experience management.