ACI World’s annual ASQ Awards recognize airport excellence in customer experience worldwide based on data from ASQ’s renowned Departures and Arrivals Surveys.
Launched in 2006, ASQ is the world’s leading airport passenger satisfaction program with over 400 participating airports in 110 countries.
ACI World delivers the ASQ Awards in partnership with Amadeus, one of the world's most important technology company that provides software solutions for the global travel and tourism industry.
Sponsored by
ASQ Awards: 2024 Winners
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
Bram Fischer International Airport (Bloemfontein, South Africa)
George Airport (George, South Africa)
Ivato International Airport (Antananarivo, Madagascar)
2 to 5 million passengers per year
Dakar Blaise Diagne International Airport (Diass, Senegal)
Sir Seewoosagur Ramgoolam International Airport (Mauritius, Mauritius)
5 to 15 million passengers per year
Casablanca Mohammed V Airport (Casablanca, Morocco)
Marrakech Menara Airport (Marrakech, Morocco)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
Kannur International Airport (Kannur, India)
Pattimura International Airport (Ambon, Indonesia)
Zhangjiakou Ningyuan Airport (Zhangjiakou, China)
2 to 5 million passengers per year
Chandigarh Airport (Chandigarh, India)
Jenderal Ahmad Yani International Airport (Semarang, Indonesia)
Langkawi International Airport (Langkawi, Malaysia)
Sultan Mahmud Badaruddin II Airport (Palembang, Indonesia)
Supadio Airport (Pontianak, Indonesia)
Yogyakarta International Airport (Java, Indonesia)
5 to 15 million passengers per year
Juanda International Airport (Surabaya, Indonesia)
Mactan-Cebu International Airport (Lapu-Lapu, Philippines)
Shijiazhuang Zhengding International Airport (Shijiazhuang, China)
Sultan Aji Muhammad Sulaiman International Airport (Kalimantan, Indonesia)
Sultan Hasanuddin International Airport (Ujung, Indonesia)
15 to 25 million passengers per year
Haikou Meilan International Airport (Haikou, China)
I Gusti Ngurah Rai Airport (Bali, Indonesia)
Rajiv Gandhi International Airport (Hyderabad, India)
25 to 40 million passengers per year
Beijing Daxing International Airport (Beijing, China)
Qingdao Jiaodong International Airport (Jiaozhou, China)
Over 40 million passengers per year
Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)
Guangzhou Baiyun International Airport (Guangzhou, China)
Incheon International Airport (Incheon, Republic of Korea)
Indira Gandhi International Airport (Delhi, India)
Shanghai Pudong International Airport (Shanghai, China)
Shenzhen Bao'an International Airport (Shenzhen, China)
Singapore Changi Airport (Singapore, Singapore)
Soekarno-Hatta International Airport (Jakarta, Indonesia)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
El Hierro Airport (Valverde, Spain)
Girona-Costa Brava Airport (Costa Brava, Spain)
Inverness Airport (Inverness, United Kingdom)
Pamplona Airport (Pamplona, Spain)
Reus Airport (Reus, Spain)
Zaragoza Airport (Zaragoza, Spain)
2 to 5 million passengers per year
Milas–Bodrum Airport (Milas, Turkey)
Newcastle International Airport (Newcastle, United Kingdom)
Rome Ciampino Airport (Rome, Italy)
Tallinn Airport (Tallinn, Estonia)
5 to 15 million passengers per year
Ankara Esenboğa Airport (Ankara, Turkey)
Izmir Adnan Menderes Airport (Izmir, Turkey)
Malta International Airport (Luqa, Malta)
Milan Linate Airport (Milan, Italy)
Prague Airport (Prague, Czech Republic)
Sevilla Airport (Seville, Spain)
Sofia Airport (Sofia, Bulgaria)
Thessaloniki Airport "Makedonia" (Thessaloniki, Greece)
15 to 25 million passengers per year
Alicante - Elche Airport (Alicante, Spain)
Budapest Ferenc Liszt International Airport (Budapest, Hungary)
Helsinki Airport (Helsinki, Finland)
25 to 40 million passengers per year
Copenhagen Airport (Copenhagen, Denmark)
Palma de Mallorca Airport (Palma, Spain)
Zurich Airport (Zurich, Switzerland)
Over 40 million passengers per year
iGA Istanbul Airport (Istanbul, Turkey)
Rome Fiumicino Airport (Rome Fiumicino, Italy)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
Carrasco International Airport (Montevideo, Uruguay)
Chihuahua International Airport (Chihuahua, Mexico)
Mazatlán International Airport (Mazatlán, Mexico)
2 to 5 million passengers per year
Guanajuato International Airport (Guanajuato, Mexico)
Hermosillo International Airport (Hermosillo, Mexico)
Lynden Pindling International Airport (Nassau, Bahamas)
5 to 15 million passengers per year
Juan Santamaria International Airport (San Jose, Costa Rica)
Monterrey International Airport (Monterrey, Mexico)
Quito International Airport (Quito, Ecuador)
15 to 25 million passengers per year
Guadalajara International Airport (Guadalajara, Mexico)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
Nejran Airport (Najran, Saudi Arabia)
Salalah Airport (Salalah, Oman)
5 to 15 million passengers per year
Muscat International Airport (Muscat, Oman)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
St John's International Airport (St John's, Canada)
Victoria International Airport (Victoria, Canada)
2 to 5 million passengers per year
Gerald R. Ford International Airport (Grand Rapids, United States of America)
Greenville-Spartanburg International Airport (Greer, United States of America)
Portland International Jetport (Portland, United States of America)
5 to 15 million passengers per year
Cincinnati/Northern Kentucky International Airport (Cincinnati, United States of America)
Indianapolis International Airport (Indianapolis, United States of America)
Louis Armstrong New Orleans International Airport (New Orleans, United States of America)
15 to 25 million passengers per year
Dallas Love Field Airport (Dallas, United States of America)
Tampa International Airport (Tampa, United States of America)
25 to 40 million passengers per year
LaGuardia Airport (New York, United States of America)
Over 40 million passengers per year
This award recognizes the airports with the top 20% overall satisfaction score at arrival.
Bahrain International Airport (Bahrain, Bahrain)
Kempegowda International Airport (Bangalore, India)
Mangaluru International Airport (Mangaluru, India)
Zayed International Airport (Abu Dhabi, United Arab Emirates)
This award recognizes the top 5% of airports by region from the Departure Main Program for the efforts by key stakeholders and staff across different checkpoints.
Africa
Casablanca Mohammed V Airport (Casablanca, Morocco)
Dakar Blaise Diagne International Airport (Diass, Senegal)
Asia-Pacific
Beijing Daxing International Airport (Beijing, China)
Shenzhen Bao'an International Airport (Shenzhen, China)
Singapore Changi Airport (Singapore, Singapore)
Sultan Aji Muhammad Sulaiman International Airport (Kalimantan, Indonesia)
Sultan Hasanuddin International Airport (Ujung, Indonesia)
Sultan Mahmud Badaruddin II Airport (Palembang, Indonesia)
Europe
Barcelona-El Prat Airport (Barcelona, Spain)
Inverness Airport (Inverness, United Kingdom)
Milas–Bodrum Airport (Milas, Turkey)
Rome Ciampino Airport (Rome, Italy)
Rome Fiumicino Airport (Rome Fiumicino, Italy)
Torino Airport (Turin, Italy)
Latin America-Caribbean
Chihuahua International Airport (Chihuahua, Mexico)
Mazatlán International Airport (Mazatlán, Mexico)
Monterrey International Airport (Monterrey, Mexico)
Middle East
Muscat International Airport (Muscat, Oman)
Salalah Airport (Salalah, Oman)
North America
Gerald R. Ford International Airport (Grand Rapids, United States of America)
Greenville-Spartanburg International Airport (Greer, United States of America)
Portland International Jetport (Portland, United States of America)
This award recognizes the top 5% of airports by region from the Departures Main Program for their performance on the travellers’ ease of going through the airport.
Africa
Dakar Blaise Diagne International Airport (Diass, Senegal)
George Airport (George, South Africa)
Asia-Pacific
Beijing Daxing International Airport (Beijing, China)
Juanda International Airport (Surabaya, Indonesia)
Shijiazhuang Zhengding International Airport (Shijiazhuang, China)
Singapore Changi Airport (Singapore, Singapore)
Sultan Aji Muhammad Sulaiman International Airport (Kalimantan, Indonesia)
Sultan Hasanuddin International Airport (Ujung, Indonesia)
Europe
El Hierro Airport (Valverde, Spain)
Izmir Adnan Menderes Airport (Izmir, Turkey)
Milas–Bodrum Airport (Milas, Turkey)
Reus Airport (Reus, Spain)
Rome Fiumicino Airport (Rome Fiumicino, Italy)
Skopje International Airport (Skopje, North Macedonia)
Latin America-Caribbean
Chihuahua International Airport (Chihuahua, Mexico)
Mazatlán International Airport (Mazatlán, Mexico)
Monterrey International Airport (Monterrey, Mexico)
Middle East
Muscat International Airport (Muscat, Oman)
Salalah Airport (Salalah, Oman)
North America
Gerald R. Ford International Airport (Grand Rapids, United States of America)
Greenville-Spartanburg International Airport (Greer, United States of America)
Portland International Jetport (Portland, United States of America)
This award recognizes the top 5% of airports by region from the Departures Main Program for their offerings (restaurants, shops, entertainment) and efforts to make the waiting time enjoyable and comfortable.
Africa
Casablanca Mohammed V Airport (Casablanca, Morocco)
Dakar Blaise Diagne International Airport (Diass, Senegal)
Asia-Pacific
Beijing Daxing International Airport (Beijing, China)
Juanda International Airport (Surabaya, Indonesia)
Singapore Changi Airport (Singapore, Singapore)
Sultan Aji Muhammad Sulaiman International Airport (Kalimantan, Indonesia)
Sultan Hasanuddin International Airport (Ujung, Indonesia)
Sultan Mahmud Badaruddin II Airport (Palembang, Indonesia)
Europe
Ankara Esenboğa Airport (Ankara, Turkey)
Izmir Adnan Menderes Airport (Izmir, Turkey)
Milas–Bodrum Airport (Milas, Turkey)
Rome Fiumicino Airport (Rome Fiumicino, Italy)
Tallinn Airport (Tallinn, Estonia)
Thessaloniki Airport "Makedonia" (Thessaloniki, Greece)
Latin America-Caribbean
Chihuahua International Airport (Chihuahua, Mexico)
Mazatlán International Airport (Mazatlán, Mexico)
Monterrey International Airport (Monterrey, Mexico)
Middle East
Queen Alia International Airport (Amman, Jordan)
Salalah Airport (Salalah, Oman)
North America
Gerald R. Ford International Airport (Grand Rapids, United States of America)
Greenville-Spartanburg International Airport (Greer, United States of America)
Indianapolis International Airport (Indianapolis, United States of America)
This award recognizes the top 5% of airports by region from the Departures Main Program for their overall cleanliness, an element that is key to the satisfaction of passengers.
Africa
Casablanca Mohammed V Airport (Casablanca, Morocco)
Dakar Blaise Diagne International Airport (Diass, Senegal)
Asia-Pacific
Beijing Daxing International Airport (Beijing, China)
Guangzhou Baiyun International Airport (Guangzhou, China)
Juanda International Airport (Surabaya, Indonesia)
Shenzhen Bao'an International Airport (Shenzhen, China)
Shijiazhuang Zhengding International Airport (Shijiazhuang, China)
Singapore Changi Airport (Singapore, Singapore)
Sultan Aji Muhammad Sulaiman International Airport (Kalimantan, Indonesia)
Sultan Hasanuddin International Airport (Ujung, Indonesia)
Europe
El Hierro Airport (Valverde, Spain)
Izmir Adnan Menderes Airport (Izmir, Turkey)
Milas–Bodrum Airport (Milas, Turkey)
Pamplona Airport (Pamplona, Spain)
Rome Fiumicino Airport (Rome Fiumicino, Italy)
Thessaloniki Airport "Makedonia" (Thessaloniki, Greece)
Latin America-Caribbean
Chihuahua International Airport (Chihuahua, Mexico)
Mazatlán International Airport (Mazatlán, Mexico)
Monterrey International Airport (Monterrey, Mexico)
Middle East
Muscat International Airport (Muscat, Oman)
Salalah Airport (Salalah, Oman)
North America
Gerald R. Ford International Airport (Grand Rapids, United States of America)
Greenville-Spartanburg International Airport (Greer, United States of America)
Indianapolis International Airport (Indianapolis, United States of America)
2024 ASQ Awards Categories and Eligibility
2024 ASQ Awards Categories
The prestigious annual Airports Council International (ACI) Airport Service Quality (ASQ) Awards are presented to the top performing ACI member airports. ASQ is the only global benchmarking program that measures passengers’ satisfaction while they are at the airport, on the day of travel, creating a unique perspective for each participating airport. ASQ survey is offered in more than 50 languages and completed by passengers. The award winners are determined solely by ratings provided by passengers.
Departures Awards
Best Airports by Size and Region
The top 20% of airports under each size and region category will be recognized. A minimum of 3 participants is required to recognize a size/region category.
For an airport in a size/region category that does not meet the minimum 3 airports requirement, ACI will compare the airport’s overall satisfaction score to the scores of all participants in that airport’s region. If the airport has the highest score in their region, airport will be awarded under their respective size/region category. Note, the airport needs to achieve the ASQ Award eligibility criteria for this consideration.
Award by Categories
The award categories below will recognize the top 5% of airports by region.
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Most Dedicated Staff
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Easiest Airport Journey
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Most Enjoyable Airport
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Cleanest Airport
Arrivals Award
The top 20% of airports globally will be recognized in Arrivals Main Program.
2024 ASQ Awards Eligibility and Scoring
ASQ eligibility criteria
For an airport to be eligible to receive an ACI ASQ award, the airport must be an active participant in the ACI ASQ main type survey program, and must complete a full calendar year of participation, in accordance with the program rules. ASQ conducts quarterly quality audits to review data collection, airports shall pass all ASQ quality audits to be eligible. Any breach of fieldwork rules may result in the exclusion of the participating airport from the annual rankings and/or awards. ACI reserves the right to make the final selection and announcement of the ASQ award winners.
For an airport member to be eligible, the airport member agrees to fully comply with ASQ fieldwork guidelines, and the minimum criteria stated in the following section.
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As always, ASQ questionnaires need to be completed by passenger following ASQ fieldwork guidelines. For airports using paper ASQ questionnaires, blank/void questionnaires need to be returned at the end of every quarter.
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Meet the quarterly data collection requirements below,
Note: The same data collection requirements for Arrivals program excepts sample plan compliance reviews Time of day, Origin, and Time of day-Origin.
Performance score
Best Airports by Size and Region
The performance is based on the overall satisfaction score only for all questionnaires collected in 2024.
Award by Categories
The performance is based on questions from the ASQ Departures Questionnaire specific to each category below.
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Most Dedicated Staff
-
Easiest Airport Journey
-
Most Enjoyable Airport
-
Cleanest Airport
Arrivals
The performance is based on the arriving passengers’ overall satisfaction score only for all questionnaires collected in 2024.
ASQ Awards categories as well as eligibility and scoring are susceptible to be updated every year.
Connect with ACI World for more information on the ASQ Awards
The ACI Director General’s Roll of Excellence
The ACI World Director General’s Roll of Excellence recognizes airports that have consistently delivered excellence in customer service by winning multiple ASQ awards over a five-year period during the past ten years.
Alicante - Elche Airport
Beijing Daxing International Airport
Copenhagen Airport
El Hierro Airport
Hartsfield-Jackson Atlanta International Airport
Inverness Airport
Jenderal Ahmad Yani International Airport
Juanda International Airport
Salalah Airport
Shijiazhuang Zhengding International Airport
Africa
Cairo (CAI)
Cape Town (CPT)
Casablanca (CMN)
Durban (DUR)
Johannesburg (JNB)
Mauritius (MRU)
Nairobi (NBO)
Upington (UTN)
Asia-Pacific
Ahmedabad (AMD)
Bali (DPS)
Beijing (PEK)
Bengaluru (BLR)
Chhatrapati Shivaji (BOM)
Chandigarh (IXC)
Changchun (CGQ)
Chongqing (CKG)
Delhi Indira Gandhi (DEL)
Guangzhou (CAN)
Gimpo (GMP)
Haikou (HAK)
Hohhot (HET)
Hong Kong (HKG)
Hyderabad Rajiv Gandhi (HYD)
Incheon (ICN)
Kalimantan (BPN)
Kuala Lumpur (KUL)
Kochi (COK)
Langkawi (LGK)
Nagoya (NGO)
Narita (NRT)
Palembang (PLM)
Sanya (SYX)
Shanghai (PVG)
Shanghai Hongqiao (SHA)
Shenzhen (SZX)
Singapore (SIN)
Taiwan Taoyuan (TPE)
Tianjin Binhai (TSN)
Ujung (UPG)
Wuhan Tianhe (WUH)
Europe
Helsinki (HEL)
Keflavik (KEF)
Malta (MLA)
Moscow (SVO)
Munich (MUC)
Porto (OPO)
Prague (PRG)
Rome (FCO)
Skopje (SKP)
Sochi (AER)
Tallinn (TLL)
Zagreb (ZAG)
Zurich (ZRH)
Latin America-Caribbean
Cancùn (CUN)
Guayaquil (GYE)
Liberia (LIR)
Punta Cana (PUJ)
Quito (UIO)
Sangster (MBJ)
San José (SJO)
Middle East
Abu Dhabi (AUH)
Amman (AMM)
Doha (DOH)
Dubai (DXB)
Muscat (MCT)
Tel Aviv (TLV)
North America
Austin (AUS)
Cincinnati (CVG)
Dallas Forth Worth (DFW)
Dallas Love Field (DAL)
Detroit Metropolitan (DTW)
Halifax (YHZ)
Indianapolis (IND)
Jacksonville (JAX)
Minneapolis-Saint Paul (MSP)
Ottawa (YOW)
Portland (PWM)
Salt Lake City (SLC)
San Antonio (SAT)
Tampa (TPA)
Toronto (YYZ)
Customer Experience Accredited Airports
Aéroport de La Réunion Roland Garros (Sainte-Marie, Reunion)
Aéroport International Cardinal Bernardin Gantin De Cadjèhoun (Cotonou, Benin)
Aéroport International Félix Houphouët Boigny (Abidjan, Ivory Coast)
Ahmed Sékou Touré International Airport (Conakry, Guinea)
Antananarivo International Airport (Antananarivo, Madagascar)
Blaise Diagne International Airport (Diass, Senegal)
Kigali International Airport (Kigali, Rwanda)
Kotoka International Airport (Accra, Ghana)
Nador El Aroui Airport (Nador, Morocco)
Seychelles International Airport (Victoria, Seychelles)
Adi Soemarmo Airport (Surakarta, Indonesia)
Ahmad Yani Airport (Semarang, Indonesia)
Batam Hang Nadim International Airport (Batam, Indonesia)
Chaudhary Charan Singh International Airport (Lucknow, India)
Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)
Chiang Mai International Airport (Chiang Mai, Thailand)
Don Mueang International Airport (Don Mueang, Thailand)
GMR Hyderabad International Airport (Hyderabad, India)
Hatyai International Airport (Hat Yai, Thailand)
Hong Kong International Airport (Hong Kong, China)
I Gusti Ngurah Rai Airport (Bali, Indonesia)
Incheon International Airport (Incheon, South Korea)
Indira Gandhi International Airport (Delhi, India)
Jaipur International Airport (Jaipur, India)
Juanda Airport (Suraaya, Indonesia)
Kempegowda International Airport (Bangalore, India)
Kuala Lumpur International Airport (Kuala Lumpur, Malaysia)
Lokpriya Gopinath Bordoloi International Airport (Guwahati, India)
Macau International Airport (Macau, China)
Mactan Cebu International Airport (Lapu-Lapu, Philippines)
Mae Fah Luang Chiang Rai International Airport (Chiang Rai, Thailand)
Mangaluru International Airport (Mangaluru, India)
Pattimura Airport (Maluku, Indonesia)
Phuket International Airport (Phuket, Thailand)
SAMS Sepinggan Airport (Balikpapan, Indonesia)
Sardar Vallabhbhai Patel International Airport (Ahmedabad, India)
Soekarno Hatta International Airport (Jakarta, Indonesia)
Sultan Hasanuddin Airport (Makassar, Indonesia)
Suvarnabhumi Airport (Bangkok, Thailand)
Tan Son Nhat International Airport (Ho Chi Minh, Vietnam)
Taoyuan International Airport (Taipei, Chinese Taipei)
Thiruvananthapuram International Airport (Thiruvananthapuram, India)
Yogyakarta International Airport (Java, Indonesia)
Aeroporto Guglielmo Marconi di Bologna (Bologna, Italy)
Athens International Airport (Athens, Greece)
Berlin Brandenburg Airport (Berlin, Germany)
Bordeaux Mérignac International Airport (Bordeaux, France)
Düsseldorf Airport (Düsseldorf, Germany)
Istanbul Airport (Istanbul, Turkey)
Krakow Airport (Krakow, Poland)
Larnaka International Airport (Larnaka, Cyprus)
London Luton Airport (London, England)
Malta International Airport (Luqa, Malta)
Marseille Provence Airport (Marseille, France)
Milan Bergamo Airport (Milan, Italy)
Milano Linate Airport (Milan, Italy)
Milano Malpensa Airport (Milan, Italy)
Pafos International Airport (Paphos, Cyprus)
Prague Airport (Prague, Czechia)
Riga Airport (Riga, Latvia)
Sofia Airport (Sofia, Bulgaria)
Stuttgart Airport (Stuttgart, Germany)
Thessaloniki Airport "Makedonia" (Thessaloniki, Greece)
Torino Airport (Turin, Italy)
Vienna Airport (Vienna, Austria)
Vilnius Airport (Vilnius, Lithuania)
Zurich Airport (Zurich, Switzerland)
Aeropuerto Internacional de Guanajuato (Guanajuato, Mexico)
Aeropuerto Internacional de Hermosillo (Hermosillo, Mexico)
Aeropuerto Internacional de Tocumen (Panama, Panama)
Aeropuerto Internacional Ezeiza (Buenos Aires, Argentina)
Aeropuerto Internacional José Joaquín de Olmedo de Guayaquil (Guayaquil, Equador)
A.L. Rodriguez International Airport (Tijuana, Mexico)
Belo Horizonte International Airport (Belo Horizonte, Brazil)
Carrasco International Airport (Montevideo, Uruguay)
Curaçao International Airport (Curaçao, Netherlands Antilles)
El Dorado International Airport (Bogota, Colombia)
G.Diaz Ordaz International Airport (Puerto Vallarta, Mexico)
Guanacaste Airport (Liberia, Costa Rica)
Juan Santamaria International Airport (San Jose, Costa Rica)
Kingston International Airport (Kingston, Jamaica)
Los Cabos International Airport (Los Cabos, Mexico)
Lynden Pindling International Airport (Nassau, Bahamas)
L.F. Wade International Airport (St. George’s, Bermuda)
Miguel Hidalgo International Airport (Guadalajara, Mexico)
Punta Cana International Airport (Punta Cana, Dominican Republic)
Quito International Airport (Quito, Ecuador)
Abha International Airport (Abha, Saudi Arabia)
Al-Jouf Airport (Sakarah, Saudi Arabia)
Al-Qurayyat Airport (Gurayat, Saudi Arabia)
Arar Airport (Arar, Saudi Arabia)
Bahrain International Airport (Bahrain, Bahrain)
Bisha Airport (Bisha, Saudi Arabia)
Dawadmi Airport (Dawadmi, Saudi Arabia)
Dubai International Airport (Dubai, United Arab Emirates)
Hail International Airport (Hail, Saudi Arabia)
King Abdulaziz International Airport (Jeddah, Saudi Arabia)
King Abdullah bin Abdulaziz Airport (Jizan, Saudi Arabia)
King Fahd International Airport (Dammam, Saudi Arabia)
King Khalid International Airport (Riyadh, Saudi Arabia)
King Saud bin Abdulaziz Airport (Al Bahah, Saudi Arabia)
Muscat International Airport (Muscat, Oman)
Najran Airport (Najran, Saudi Arabia)
Prince Abdul Mohsen bin Abdulaziz International Airport (Yanbu, Saudi Arabia)
Prince Mohammed Bin Abdulaziz Int. Airport (Medina, Saudi Arabia)
Prince Nayef bin Abdulaziz Airport (Buraidah, Saudi Arabia)
Prince Sultan Bin Abdulaziz International Airport (Tabuk, Saudi Arabia)
Queen Alia International Airport (Amman, Jordan)
Rafha Airport (Rafha, Saudi Arabia)
Salalah Airport (Salalah, Oman)
Sharjah International Airport (Sharjah, United Arab Emirates)
Sharurah Airport (Sharurah, Saudi Arabia)
Taif International Airport (Taif, Saudi Arabia)
Turaif Airport (Turaif, Saudi Arabia)
Wadi Al-Dawasir Airport (Wadi Al-Dawasir, Saudi Arabia)
Zayed International Airport - Terminal A (Abu Dhabi, United Arab Emirates)
Dallas Fort Worth International Airport (Dallas, United States)
Dallas Love Field Airport (Dallas, United States)
Detroit Metropolitan Airport (Detroit, United States)
George Bush Intercontinental Airport (Houston, United States)
Halifax Stanfield International Airport (Halifax, Canada)
Hartsfield-Jackson Atlanta International Airport (Atlanta, United States)
John F. Kennedy International Airport (New York, United States)
John Glenn Columbus International Airport (Columbus, United States)
LaGuardia Airport (New York, United States)
Newark Liberty International Airport (New Jersey, United States)
San Antonio International Airport (San Antonio, United States)
San Francisco International Airport (San Francisco, United States)
Toronto Pearson International Airport (Toronto, Canada)
Vancouver International Airport (Vancouver, Canada)
William P. Hobby Airport (Houston, United States)
ASQ Services
Voice of the Customer
ASQ’s Departures, Arrivals, and Commercial Surveys provide airports worldwide with unique insight into customer experience.
Voice of the Employee
ASQ’s Employee Survey for Customer Experience provides comprehensive data to help airports understand and measure employee motivations, engagement, and commitment.
Advisory Services
ASQ experts offer a suite of advisory services, including customized market research, onsite assessments, and strategic planning.
Accreditation
The Airport Customer Experience Accreditation program builds airports' long-term capacity to enhance customer experience management.