ASQ Awards and Recognition

2025 ASQ Awards Categories

The prestigious annual Airports Council International (ACI) Airport Service Quality (ASQ) Awards are presented to the top performing ACI member airports. ASQ is the only global benchmarking program that measures passengers’ satisfaction while they are at the airport, on the day of travel, creating a unique perspective for each participating airport. ASQ survey is offered in more than 50 languages and completed by passengers. The award winners are determined solely by ratings provided by passengers.

Departures Awards

Best Airports by Size and Region 

The top 20% of airports under each size and region category will be recognized. A minimum of 3 participants is required to recognize a size/region category.

For an airport in a size/region category that does not meet the minimum 3 airports requirement, ACI will compare the airport’s overall satisfaction score to the scores of all participants in that airport’s region. If the airport has the highest score in their region, airport will be awarded under their respective size/region category. Note, the airport needs to achieve the ASQ Award eligibility criteria for this consideration.

Award by Categories

The award categories below will recognize the top 5% of airports by region.

• Most Dedicated Staff

• Easiest Airport Journey

• Most Enjoyable Airport

• Cleanest Airport

Arrivals Award

The top 20% of airports globally will be recognized in Arrivals Main Program.

2025 ASQ Awards Eligibility and Scoring

ASQ eligibility criteria

For an airport to be eligible to receive an ACI ASQ award, the airport must be an active participant in the ACI ASQ main type survey program, and must complete a full calendar year of participation, in accordance with the program rules. ASQ conducts quarterly quality audits to review data collection, airports shall pass all ASQ quality audits to be eligible. Any breach of fieldwork rules may result in the exclusion of the participating airport from the annual rankings and/or awards. ACI reserves the right to make the final selection and announcement of the ASQ award winners.

For an airport member to be eligible, the airport member agrees to fully comply with ASQ fieldwork guidelines, and the minimum criteria stated in the following section.

• As always, ASQ questionnaires need to be completed by passenger following ASQ fieldwork guidelines.

• Meet the quarterly data collection requirements below,

Note: The same data collection requirements for Arrivals program excepts sample plan compliance reviews Time of day, Origin, and Time of day-Origin.

Performance score

Best Airports by Size and Region 

The performance is based on the overall satisfaction score only for all questionnaires collected in 2025.

Award by Categories

The performance is based on questions from the ASQ Departures Questionnaire specific to each category below.

• Most Dedicated Staff

• Easiest Airport Journey

• Most Enjoyable Airport

• Cleanest Airport

Arrivals

The performance is based on the arriving passengers’ overall satisfaction score only for all questionnaires collected in 2025.