ACI World’s annual ASQ Awards recognize airport excellence in customer experience worldwide based on data from ASQ’s renowned Departures and Arrivals Surveys.Â
Launched in 2006, ASQ is the world’s leading airport passenger satisfaction program with close to 400 participating airports in 95 countries.
ACI World delivers the ASQ Awards in partnership with Amadeus, one of the world's top ten travel technology companies.

ASQ Awards 2022
As the world and airports begin to restart operations, understanding the changing needs and expectations of passengers is still crucial. Just as important is recognizing the efforts of airport staff and all stakeholders who continuously work to meet passenger expectations. How do we accomplish this?
In addition to Best airport by size and region award, ACI has added four New Departures Award categories in 2022. The Arrivals award also returns after having to pause during the pandemic.
In response to the effects of the pandemic, ACI has adapted its global ASQ program for the collection and measurement of data this year, which informs the awards to be awarded for 2022.
Note: The Best Hygiene Award and Voice of Customer Recognition presented the last two years during the pandemic will not be presented in 2022. This year’s awards categories will focus on the current needs and efforts as we transition out of the pandemic.
Departures Awards
Best Airports by Size and RegionÂ
The top 20% of airports under each size and region category will be recognized.
The minimum number of participants in each size and region has also been reduced to three (3). Before 2020, only categories with at least five (5) airports from each size and region were awarded.
ACI wants to ensure airports are not penalized for not having enough participants in their size/region categories due to COVID-19. Equally important, we want to ensure all participating airports can be recognized for their efforts.
For an airport in a size/region category that does not meet the minimum 3 airports requirement, ACI will compare the airport’s overall satisfaction score to the scores of all participants in that airport’s region. If the airport has the highest score in their region, airport will be awarded under their respective size/region category. Note, the airport needs to achieve the ASQ Award eligibility criteria for this consideration.
New award categories in 2022
The four new award categories will recognize the top 5% of airports by region.
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Most Dedicated Staff
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Easiest Airport Journey
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Most Enjoyable Airport
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Cleanest Airport
Arrivals Award
The top 20% of airports globally will be recognized in Arrivals Main Program.
ASQ Awards 2022 – Context
As passengers return to airports, ACI has revised ASQ awards eligibility criteria considering the objectives below.
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Not to penalize airports due to COVID-19
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To consider the ongoing impact of COVID-19
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To adapt to the current situation while maintaining a certain level of representation
ASQ eligibility criteria – Overview
As airports continue to be impacted by COVID-19 at different times of the year, eligibility criteria will not be evaluated quarterly as it was in the past. Eligibility criteria will consist of requirements to achieve within the calendar year.
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For an airport member to be eligible, the airport member agrees to fully comply with the minimum criteria stated in the following sections.
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As always, ASQ questionnaires need to be self-completed. For airports using paper ASQ questionnaires, blank/void questionnaires need to be kept for at least one year. In addition, the eligibility criteria listed below will be evaluated in 2022.
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Required number of quarters and months needs to be met
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Required total number of questionnaires collected needs to be met
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Only airports subscribing and participating in the Main Program are considered for ASQ awards.
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ACI reserves the right to make the final selection and announcement of the ASQ award winners.
Eligibility criteria for all awards
Performance score
Best Airports by Size and RegionÂ
The performance is based on the overall satisfaction score only for all questionnaires collected in 2022.
New Award Categories
The performance is based on questions from the ASQ Departures Questionnaire specific to each category below.
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Most Dedicated Staff
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Easiest Airport Journey
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Most Enjoyable Airport
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Cleanest Airport
Arrivals
The performance is based on the arriving passengers’ overall satisfaction score only for all questionnaires collected in 2022.
ASQ Awards categories as well as eligibility and scoring are updated every year.
ASQ Awards: 2021 Winners
Under 2 million passengers per year
Moi International Airport - Mombasa, Kenya
2 to 5 million passengers per year
Kotoka International Airport - Accra, Ghana
Sir Seewoosagur Ramgoolam International Airport - Mauritius, Mauritius
5 to 15 million passengers per year
Jomo Kenyatta International Airport - Nairobi, Kenya
Under 2 million passengers per year
Pattimura International Airport - Ambon, Indonesia
Sultan Thaha Airport -Â Kota Jambi, Indonesia
2 to 5 million passengers per year
Chandigarh Airport - Chandigarh, India
Jenderal Ahmad Yani International Airport - Semarang, Indonesia
Langkawi International Airport - Langkawi, Malaysia
Surakarta Airport Adi Soemarmo - Surakarta, Indonesia
5 to 15 million passengers per year
Cochin International Airport - Cochin, India
Sardar Vallabhbhai Patel International Airport - Ahmedabad, India
Sultan Aji Muhammad Sulaiman Sepinggan International Airport - Kalimantan, Indonesia
Sultan Hasanuddin Makassar International Airport - Ujung Pandang, Indonesia
Yogyakarta International Airport - Yogyakarta, Indonesia
15 to 25 million passengers per year
Haikou Meilan International Airport - Haikou, China
Rajiv Gandhi International Airport - Hyderabad, India
Shenyang Taoxian International Airport - Shenyang, China
25 to 40 million passengers per year
Beijing Daxing International Airport - Beijing, China
Over 40 million passengers per year
Beijing Capital International Airport - Beijing, China
Chhatrapati Shivaji Maharaj International Airport - Mumbai, India
Guangzhou Baiyun International Airport - Guangzhou, China
Hongqiao International Airport - Shanghai, China
Indira Gandhi International Airport - Delhi, India
Kuala Lumpur International Airport - Kuala Lumpur, Malaysia
Shanghai Pudong International Airport - Shanghai, China
Shenzhen Bao'an International Airport - Shenzhen, China
Singapore Changi Airport - Singapore, Singapore
Under 2 million passengers per year
Aeropuerto Internacional Región de Murcia - Murcia, Spain
El Hierro Airport - Valverde, Spain
Inverness Airport - Inverness, United Kingdom
João Paulo II Airport - Ponta Delgada, Portugal
Valladolid Airport - Valladolid, Spain
2 to 5 million passengers per year
Krasnoyarsk International Airport - Krasnoyarsk, Russian Federation
Skopje International Airport - Skopje, North Macedonia
Tallinn Airport - Tallinn, Estonia
5 to 15 million passengers per year
Adnan Menderes Airport - Izmir, Turkey
Keflavik International Airport - Keflavik, Iceland
Malta International Airport - Luqa, Malta
Milan Bergamo Airport - Milan, Italy
Porto Airport - Porto, Portugal
Sochi International Airport - Sochi, Russian Federation
15 to 25 million passengers per year
Prague Airport - Prague, Czech Republic
Pulkovo Airport - St Petersburg, Russian Federation
25 to 40 million passengers per year
Moscow Domodedovo Airport - Moscow, Russian Federation
Vienna Airport - Vienna, Austria
Zurich Airport - Zurich, Switzerland
Over 40 million passengers per year
Aeroporto di Roma-Fiumicino - Rome, Italy
Under 2 million passengers per year
Bermuda L.F. Wade International Airport - Bermuda, Bermuda
Daniel Oduber Quirós International Airport - Liberia, Costa Rica
2 to 5 million passengers per year
Aeropuerto Internacional José Joaquin de Olmedo - Guayaquil, Ecuador
5 to 15 million passengers per year
Juan Santamaria International Airport - San Jose, Costa Rica
Punta Cana International Airport - Punta Cana, Dominican Republic
Under 2 million passengers per year
Salalah Airport - Salalah, Oman
5 to 15 million passengers per year
Sharjah International Airport - Sharjah, United Arab Emirates
2 to 5 million passengers per year
Portland International Jetport - Portland, United States of America
5 to 15 million passengers per year
General Mitchell International Airport - Milwaukee, United States of America
Indianapolis International Airport - Indianapolis, United States of America
Louis Armstrong New Orleans International Airport - New Orleans, United States of America
15 to 25 million passengers per year
Tampa International Airport - Tampa, United States of America
25 to 40 million passengers per year
Minneapolis/St Paul International Airport - Minneapolis, United States of America
Salt Lake City International Airport - Salt Lake City, United States of America
Over 40 million passengers per year
Hartsfield-Jackson Atlanta International Airport - Atlanta, United States of America
Toronto Pearson International Airport - Toronto, Canada
Africa
Aéroport de la Réunion Roland Garros - Sainte-Marie, Réunion
Sir Seewoosagur Ramgoolam International Airport - Mauritius, Mauritius
Asia-Pacific
Beijing Capital International Airport - Beijing, China
Beijing Daxing International Airport - Beijing, China
Chandigarh Airport - Chandigarh, India
Depati Amir Airport - Pangkal Pinang, Indonesia
Haikou Meilan International Airport - Haikou, China
Kualanamu International Airport - Medan, Indonesia
Soekarno-Hatta International Airport - Jakarta, Indonesia
Sultan Syarif Kasim I Airport - Pekanbaru, Indonesia
Sultan Thaha Airport - Kota Jambi, Indonesia
Supadio Airport - Pontianak, Indonesia
Europe
Adnan Menderes Airport - Izmir, Turkey
Aéroport de Perpignan-Rivesaltes - Perpignan, France
Aéroport Tarbes-Lourdes Pyrénées - Juillan, France
Aeropuerto de Pamplona - Pamplona, Spain
Aeropuerto de Reus - Reus, Spain
Aeropuerto Internacional Región de Murcia - Murcia, Spain
Aeropuerto Seve Ballesteros-Santander - Santander, Spain
Ankara Esenboga Airport - Ankara, Turkey
Belgrade Nikola Tesla Airport - Belgrade, Republic Of Serbia
El Hierro Airport - Valverde, Spain
Josep Tarradellas Barcelona – El Prat Airport - Barcelona, Spain
Keflavik International Airport - Keflavik, Iceland
Milan Bergamo Airport - Milan, Italy
Porto Airport - Porto, Portugal
Pulkovo Airport - St Petersburg, Russian Federation
Skopje International Airport - Skopje, North Macedonia
Tallinn Airport - Tallinn, Estonia
Tbilisi International Airport - Tbilisi, Georgia
Vienna Airport - Vienna, Austria
Zagreb Airport - Zagreb, Croatia
Latin America-Caribbean
Bermuda L.F. Wade International Airport - Bermuda, Bermuda
Daniel Oduber Quirós International Airport - Liberia, Costa Rica
Gustavo Diaz Ordaz International Airport - Puerto Vallarta, Mexico
Punta Cana International Airport - Punta Cana, Dominican Republic
Middle East
Prince Mohammed Bin Abdulaziz International Airport - Medina, Saudi Arabia
Salalah Airport - Salalah, Oman
North America
Corpus Christi International Airport - Corpus Christi, United States Of America
Gerald R. Ford International Airport - Grand Rapids, United States Of America
Greenville-Spartanburg International Airport - Greer, United States Of America
Louis Armstrong New Orleans International Airport - New Orleans, United States Of America
San Antonio International Airport - San Antonio, United States Of America
Tampa International Airport - Tampa, United States Of America
Toronto Pearson International Airport - Toronto, Canada
Victoria International Airport - Victoria, Canada
Connect with ACI World for more information on the ASQ Awards
The 2021 Voice of the Customer Recognition
This new recognition is a complement to the ASQ Awards and recognizes airports that have demonstrated significant efforts to gather passenger feedback during the pandemic.
Aéroport International de Tunis Carthage (Tunis, Tunisia)
Agostinho Neto Airport (Pointe Noire, Congo)
Blaise Diagne International Airport (Diass, Senegal)
Jomo Kenyatta International Airport (Nairobi, Kenya)
Kotoka International Airport (Accra, Ghana)
Maya Maya Airport (Brazzaville, Congo)
Moi International Airport (Mombasa, Kenya)
Murtala Mohammed International Airport (Lagos, Nigeria)
Nnamdi Azikiwe International Airport (Abuja, Nigeria)
Sir Seewoosagur Ramgoolam International Airport (Mauritius, Mauritius)
Auckland International Airport (Auckland, New Zealand)
Bali Airport I Gusti Ngurah Rai (Bali, Indonesia)
Beijing Capital International Airport (Beijing, China)
Beijing Daxing International Airport (Beijing, China)
Biju Patnaik International Airport (Bhubaneswar, India)
Chandigarh Airport (Chandigarh, India)
Changbei International Airport (Nanchang, China)
Changchun Longjia International Airport (Changchun, China)
Chaudhary Charan Singh International Airport (Lucknow, India)
Chengdu Shuangliu International Airport (Chengdu, China)
Chennai International Airport (Chennai, India)
Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)
Christchurch International Airport (Christchurch, New Zealand)
Cochin International Airport (Cochin, India)
Depati Amir Airport (Pangkal Pinang, Indonesia)
El Tari Airport (Kupang, Indonesia)
Frans Kaisiepo Airport (Papua, Indonesia)
Goa International Airport (Goa, India)
Guangzhou Baiyun International Airport (Guangzhou, China)
Haikou Meilan International Airport (Haikou, China)
Hangzhou International Airport (Hangzhou, China)
Hohhot Baita International Airport (Hohhot, China)
Hong Kong International Airport (Hong Kong, Hong Kong (SAR) China)
Hongqiao International Airport (Shanghai Hongqiao, China)
Husein Sastranegara Airport (Bandung, Indonesia)
Incheon International Airport (Incheon, Republic of Korea)
Indira Gandhi International Airport (Delhi, India)
Jaipur International Airport (Jaipur, India)
Jay Prakash Narayan International Airport (Lok, India)
Jenderal Ahmad Yani International Airport (Semarang, Indonesia)
Jiangbei International Airport (Chongqing, China)
Kempegowda International Airport (Bangalore, India)
Kuala Lumpur International Airport (Kuala Lumpur, Malaysia)
Kualanamu International Airport (Medan, Indonesia)
Kunming Changshui International Airport (Kunming, China)
Langkawi International Airport (Langkawi, Malaysia)
Lokpriya Gopinath Bordoloi International Airport (Assam, India)
Lombok Airport Praya (Lombok, Indonesia)
Macau International Airport (Taipa , Macau)
Manado Airport Sam Ratulangi (Manado, Indonesia)
Mangaluru International Airport (Mangaluru, India)
Nanjing Lukou Inertantional Airport (Nanjing, China)
Narita International Airport (Tokyo, Japan)
Netaji Subhash Chandra Bose International Airport (Kolkata, India)
Pattimura International Airport (Ambon, Indonesia)
Phoenix International Airport (Sanya, China)
Pune Airport (Pune, India)
Rajiv Gandhi International Airport (Hyderabad, India)
Sardar Vallabhbhai Patel International Airport (Ahmedabad, India)
Seoul Gimpo International Airport (Seoul, Republic of Korea)
Shanghai Pudong International Airport (Shanghai, China)
Shenyang Taoxian International Airport (Shenyang, China)
Shenzhen Bao'an International Airport (Shenzhen, China)
Shijiazhuang Zhengding International Airport (Shijiazhuang, China)
Singapore Changi Airport (Singapore, Singapore)
Soekarno-Hatta International Airport (Jakarta, Indonesia)
Sultan Aji Muhammad Sulaiman Sepinggan International Airport (Kalimantan, Indonesia)
Sultan Hasanuddin Makassar International Airport (Ujung Pandang, Indonesia)
Sultan Mahmud Badaruddin II International Airport (Palembang, Indonesia)
Sultan Syarif Kasim I Airport (Pekanbaru, Indonesia)
Sultan Thaha Airport (Kota Jambi, Indonesia)
Supadio Airport (Pontianak, Indonesia)
Surabaya Airport Juanda (Surabaya, Indonesia)
Surakarta Airport Adi Soemarmo (Adi, Indonesia)
Syamsudin Noor Airport (Kalimantan Selatan, Indonesia)
Tahiti-Faa'a International Airport (Papeete, Tahiti)
Taiping International Airport (Harbin, China)
Taoyuan International Airport (Taoyuan, Taiwan)
Thiruvananthapuram International Airport (Thiruvananthapuram, India)
Tianjin Binhai International Airport (Tianjin, China)
Xi'ning Caojiapu Airport (Qinghai, China)
Yinchuan Hedong Airport (Yinchuan, China)
Yogyakarta International Airport (Java, Indonesia)
A Coruña Airport (La Coruna, Spain)
Adnan Menderes Airport (Izmir, Turkey)
Aéroport de Carcassonne (Carcassonne, France)
Aéroport de Lille-Lesquin (Lille, France)
Aéroport de Paris - Charles de Gaulle (Paris, France)
Aéroport de Paris - Orly (Paris Orly, France)
Aéroport de Perpignan-Rivesaltes (Perpignan, France)
Aéroport Marseille Provence (Marseille, France)
Aéroport Tarbes-Lourdes Pyrénées (Jullian, France)
Aeroporto di Roma-Ciampino (Rome, Italy)
Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)
Aeropuerto de Alicante-Elche (Alicante, Spain)
Aeropuerto de Federico GarcÃa Lorca Granada-Jaén (Granada, Spain)
Aeropuerto de Girona – Costa Brava (Costa Brava, Spain)
Aeropuerto de Menorca (Menorca, Spain)
Aeropuerto de Pamplona (Pamplona, Spain)
Aeropuerto de Reus (Reus, Spain)
Aeropuerto de San Sebastián (San Sebastián , Spain)
Aeropuerto Internacional Región de Murcia (Murcia, Spain)
Aeropuerto Seve Ballesteros-Santander (Santander, Spain)
Almeria Airport (Almeria, Spain)
Amsterdam Schiphol Airport (Amsterdam , Netherlands)
Ankara Esenboga Airport (Ankara, Turkey)
Asturias Airport (Asturias, Spain)
Belgrade Nikola Tesla Airport (Belgrade, Republic Of Serbia)
Bilbao Airport (Bilbao, Spain)
Bordeaux Airport (Bordeaux, France)
Budapest Ferenc Liszt International Airport (Budapest, Hungary)
El Hierro Airport (Valverde, Spain)
EuroAirport Basel Mulhouse Freiburg (Basel, Switzerland)
Faro Airport (Faro, Portugal)
Flesland Airport (Bergen, Norway)
Flughafen Berlin-Brandenburg GmbH (Berlin, Germany)
Fuerteventura Airport (Fuerteventura, Spain)
Gardermoen Airport (Oslo, Norway)
Gran Canaria Airport (Gran Canaria, Spain)
Guglielmo Marconi Airport (Bologna, Italy)
Heathrow Airport (London, United Kingdom)
Helsinki Airport (Helsinki, Finland)
Ibiza Airport (Ibiza, Spain)
Inverness Airport (Inverness, United Kingdom)
Jerez Airport (Cádiz, Spain)
Joao Paulo II Airport (Ponta, Portugal)
Josep Tarradellas Barcelona – El Prat Airport (Barcelona, Spain)
Keflavik International Airport (Keflavik, Iceland)
Kraków Airport (Kraków, Poland)
Krasnoyarsk International Airport (Krasnoyarsk, Russian Federation)
La Palma Airport (Santa, Spain)
Lanzarote Airport (Lanzarote, Spain)
Linate Airport (Milan, Italy)
Lisbon Airport (Lisbon, Portugal)
London City Airport (London, United Kingdom)
Madeira Airport (Madeira, Portugal)
Madrid-Barajas Adolfo Suarez Airport (Madrid Barajas, Spain)
Málaga-Costa del Sol Airport (Malaga, Spain)
Malpensa Airport (Milan, Italy)
Malta International Airport (Luqa, Malta)
Melilla Airport (Melilla, Spain)
Milan Bergamo Airport (Milan, Italy)
Moscow Domodedovo Airport (Moscow, Russian Federation)
Munich Airport (Munich, Germany)
Palma de Mallorca Airport (Palma, Spain)
Porto Airport (Porto, Portugal)
Prague Airport (Prague, Czech Republic)
Santiago Airport (A Coruña, Spain)
Sevilla Airport (Seville, Spain)
Sheremetyevo International Airport (Moscow, Russian Federation)
Skopje International Airport (Skopje, North Macedonia)
Sochi International Airport (Sochi, Russian Federation)
Sola Airport (Stavanger, Norway)
Stockholm Arlanda Airport (Stockholm, Sweden)
Tallinn Airport (Tallinn, Estonia)
Tbilisi International Airport (Tbilisi, Georgia)
Tenerife-Norte Airport (Tenerife Norte, Spain)
Tenerife-Sur Airport (Tenerife Sur, Spain)
Torino Airport (Turin, Italy)
Toulouse-Blagnac Airport (Toulouse, France)
Vaernes Airport (Trondheim, Norway)
Valencia Airport (Valencia, Spain)
Valladolid Airport (Valladolid, Spain)
Vienna Airport (Vienna, Austria)
Vigo Airport (Vigo, Spain)
Vnukovo International Airport (Moscow, Russian Federation)
Zagreb Airport (Zagreb, Croatia)
Zaragoza Airport (Zaragoza, Spain)
Zurich Airport (Zurich, Switzerland)
Aeropuerto Internacional José Joaquin de Olmedo (Guayaquil, Ecuador)
Arturo Merino Benitez Airport (Santiago, Chile)
Bermuda L.F. Wade International Airport (Bermuda, Bermuda)
Curaçao International Airport (Curaçao, Netherlands Antilles)
Daniel Oduber Quirós International Airport (Liberia, Costa Rica)
General Abelardo L. Rodriguez International Airport (Tijuana, Mexico)
Gustavo Diaz Ordaz International Airport (Puerto Vallarta, Mexico)
Hewanorra International Airport (Castries, St.Lucia)
Juan Santamaria International Airport (San Jose, Costa Rica)
Los Cabos International Airport (Los Cabos, Mexico)
Miguel Hidalgo International Airport (Guadalajara, Mexico)
Norman Manley International Airport (Kingston, Jamaica)
Punta Cana International Airport (Punta Cana, Dominican Republic)
Quito International Airport (Quito, Ecuador)
Rio de Janeiro Galeão International Airport (Rio de Janeiro, Brazil)
Seymour Airport (Galapagos Islands, Ecuador)
Abu Dhabi International Airport (Abu Dhabi, United Arab Emirates)
King Fahd International Airport (Dammam, Saudi Arabia)
King Khalid International Airport (Riyadh, Saudi Arabia)
Muscat International Airport (Muscat, Oman)
Prince Mohammed Bin Abdulaziz International Airport (Medina, Saudi Arabia)
Queen Alia International Airport (Amman, Jordan)
Salalah Airport (Salalah, Oman)
Sharjah International Airport (Sharjah , United Arab Emirates)
Austin-Bergstrom International Airport (Austin, United States Of America)
Baltimore/Washington International Thurgood Marshall Airport (Baltimore, United States Of America)
Calgary International Airport (Calgary, Canada)
Cincinnati / Northern Kentucky International Airport (Cincinnati, United States Of America)
Dallas Fort Worth International Airport (Dallas, United States Of America)
Dallas Love Field Airport (Dallas, United States Of America)
Detroit Metropolitan Wayne County Airport (Detroit , United States Of America)
Edmonton International Airport (Edmonton, Canada)
El Paso International Airport (El Paso, United States Of America)
General Mitchell International Airport (Milwaukee, United States Of America)
Gerald R. Ford International Airport (Grand Rapids, United States Of America)
Greenville-Spartanburg International Airport (Greer, United States Of America)
Hartsfield-Jackson Atlanta International Airport (Atlanta, United States Of America)
Indianapolis International Airport (Indianapolis, United States Of America)
John F. Kennedy International Airport (New York, United States Of America)
John Glenn Columbus International Airport (Columbus, United States Of America)
LaGuardia Airport (Laguardia, United States Of America)
Los Angeles International Airport (Los Angeles, United States Of America)
Louis Armstrong New Orleans International Airport (New Orleans, United States Of America)
Minneapolis/St Paul International Airport (Minneapolis, United States Of America)
Newark Liberty International Airport (Newark, United States Of America)
Ontario International Airport (Ontario, United States Of America)
Pittsburgh International Airport (Pittsburgh, United States Of America)
Portland International Jetport (Portland, United States Of America)
Salt Lake City International Airport (Salt Lake City, United States Of America)
San Antonio International Airport (San Antonio, United States Of America)
San Francisco International Airport (San Francisco, United States Of America)
Seattle-Tacoma International Airport (Seattle, United States Of America)
Tampa International Airport (Tampa, United States Of America)
Toronto Pearson International Airport (Toronto, Canada)
Vancouver International Airport (Richmond, Canada)
Victoria International Airport (Victoria, Canada)
The ACI Director General’s Roll of Excellence
The ACI Director General’s Roll of Excellence recognizes airports that have consistently delivered excellence in customer service by winning multiple ASQ awards over a five-year period during the past ten years.
Fiumicino Airport (Rome, Italy)
Sardar Vallabhbhai Patel International Airport (Ahmedabad, India)
Shanghai Hongqiao International Airport (Shanghai Hongqiao, China)
Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan Airport (Kalimantan, Indonesia)
Africa
Cairo (CAI)
Cape Town (CPT)
Durban (DUR)
Johannesburg (JNB)
Mauritius (MRU)
Nairobi (NBO)
Upington (UTN)
Asia-Pacific
Beijing (PEK)
Bengaluru (BLR)
Chhatrapati Shivaji (BOM)
Changchun (CGQ)
Chongqing (CKG)
Delhi Indira Gandhi (DEL)
Guangzhou (CAN)
Gimpo (GMP)
Haikou (HAK)
Hohhot (HET)
Hong Kong (HKG)
Hyderabad Rajiv Gandhi (HYD)
Incheon (ICN)
Kuala Lumpur (KUL)
Kochi (COK)
Langkawi (LGK)
Nagoya (NGO)
Narita (NRT)
Sanya (SYX)
Shanghai (PVG)
Singapore (SIN)
Taiwan Taoyuan (TPE)
Tianjin Binhai (TSN)
Wuhan Tianhe (WUH)
Europe
Keflavik (KEF)
Malta (MLA)
Moscow (SVO)
Munich (MUC)
Porto (OPO)
Prague (PRG)
Skopje (SKP)
Sochi (AER)
Zurich (ZRH)
Latin America-Caribbean
Cancùn (CUN)
Guayaquil (GYE)
Punta Cana (PUJ)
Sangster (MBJ)
San José (SJO)
Middle East
Abu Dhabi (AUH)
Amman (AMM)
Doha (DOH)
Dubai (DXB)
Tel Aviv (TLV)
North America
Austin (AUS)
Dallas Forth Worth (DFW)
Dallas Love Field (DAL)
Detroit Metropolitan (DTW)
Halifax (YHZ)
Indianapolis (IND)
Jacksonville (JAX)
Minneapolis-Saint Paul (MSP)
Ottawa (YOW)
Portland (PWM)
Salt Lake City (SLC)
San Antonio (SAT)
Tampa (TPA)
Toronto (YYZ)
Customer Experience Accredited Airports
Aéroport de La Réunion Roland Garros (Sainte-Marie, Reunion)
Blaise Diagne International Airport (Diass, Senegal)
Adi Soemarmo Airport (Surakarta, Indonesia)
Ahmad Yani Airport (Semarang, Indonesia)
Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)
El Tari Airport (Kupang, Indonesia)
Hong Kong International Airport (Hong Kong, China)
I Gusti Ngurah Rai Airport (Bali, Indonesia)
Incheon International Airport (Incheon, South Korea)
Jaipur International Airport (Jaipur, India)
Juanda Airport (Suraaya, Indonesia)
Kempegowda International Airport (Bangalore, India)
Lokpriya Gopinath Bordoloi International Airport (Guwahati, India)
Lombok International Airport (Lombok, Indonesia)
Macau International Airport (Macau, China)
Mangaluru International Airport (Mangaluru, India)
Pattimura Airport (Maluku, Indonesia)
Sam Ratulangi Airport (Manado, Indonesia)
SAMS Sepinggan Airport (Balikpapan, Indonesia)
Sardar Vallabhbhai Patel International Airport (Ahmedabad, India)
Sultan Hasanuddin Airport (Makassar, Indonesia)
Sydney Airport (Sydney, Australia)
Thiruvananthapuram International Airport (Thiruvananthapuram, India)
Birmingham Airport (Birmingham, United Kingdom)
Istanbul Airport (Istanbul, Turkey)
Krakow Airport (Krakow, Poland)
Larnaka International Airport (Larnaka, Cyprus)
London Luton Airport (London, England)
Malta International Airport (Luqa, Malta)
Milano Linate Airport (Milan, Italy)
Milano Malpensa Airport (Milan, Italy)
Pafos International Airport (Paphos, Cyprus)
Torino Airport (Turin, Italy)
Venezia Airport (Venice, Italy)
Vienna Airport (Vienna, Austria)
A.L. Rodriguez International Airport (Tijuana, Mexico)
Carrasco International Airport (Montevideo, Uruguay)
Curaçao International Airport (Curaçao, Netherlands Antilles)
G.Diaz Ordaz International Airport (Puerto Vallarta, Mexico)
Guanacaste Airport (Liberia, Costa Rica)
Juan Santamaria International Airport (San Jose, Costa Rica)
Los Cabos International Airport (Los Cabos, Mexico)
Lynden Pindling International Airport (Nassau, Bahamas)
Miguel Hidalgo International Airport (Guadalajara, Mexico)
Quito International Airport (Quito, Ecuador)
Abu Dhabi International Airport (Abu Dhabi, United Arab Emirates)
Bahrain International Airport (Bahrain, Bahrain)
King Fahd International Airport (Dammam, Saudi Arabia)
King Khalid International Airport (Riyadh, Saudi Arabia)
Muscat International Airport (Muscat, Oman)
Queen Alia International Airport (Amman, Jordan)
Salalah Airport (Salalah, Oman)
Sharjah International Airport (Sharjah, United Arab Emirates)
Dallas Love Field Airport (Dallas, United States)
Detroit Metropolitan Airport (Detroit, United States)
Halifax Stanfield International Airport (Halifax, Canada)
Hartsfield-Jackson Atlanta International Airport (Atlanta, United States)
John F. Kennedy International Airport (New York, United States)
John Glenn Columbus International Airport (Columbus, United States)
LaGuardia Airport (New York, United States)
Newark Liberty International Airport (New Jersey, United States)
Ontario International Airport (Ontario, United States)
San Antonio International Airport (San Antonio, United States)
San Francisco International Airport (San Francisco, United States)
ASQ Services
Voice of the Customer
ASQ’s Departures, Arrivals, and Commercial Surveys provide airports worldwide with unique insight into customer experience.
Voice of the Employee
ASQ’s Employee Survey for Customer Experience provides comprehensive data to help airports understand and measure employee motivations, engagement, and commitment.
Advisory Services
ASQ experts offer a suite of advisory services, including customized market research, onsite assessments, and strategic planning.
Accreditation
The Airport Customer Experience Accreditation program builds airports' long-term capacity to enhance customer experience management.