ACI World’s annual ASQ Awards recognize airport excellence in customer experience worldwide based on data from ASQ’s renowned Departures and Arrivals Surveys.
Launched in 2006, ASQ is the world’s leading airport passenger satisfaction program with close to 400 participating airports in 95 countries.
ACI World delivers the ASQ Awards in partnership with Amadeus, one of the world's top ten travel technology companies.
ASQ Awards: 2022 Winners
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
Moi International Airport (Mombasa, Kenya)
2 to 5 million passengers per year
Dakar Blaise Diagne International Airport (Diass, Senegal)
Sir Seewoosagur Ramgoolam International Airport (Mauritius, Mauritius)
5 to 15 million passengers per year
Casablanca Mohammed V International Airport (Casablanca, Morocco)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
Pattimura International Airport (Ambon, Indonesia)
Tiruchirappalli International Airport (Tiruchirapalli, India)
2 to 5 million passengers per year
Adi Soemarmo International Airport (Surakarta, Indonesia)
Jenderal Ahmad Yani International Airport (Semarang, Indonesia)
Langkawi International Airport (Langkawi, Malaysia)
Sultan Mahmud Badaruddin II Airport (Palembang, Indonesia)
5 to 15 million passengers per year
Changchun Longjia International Airport (Changchun, China)
Cochin International Airport (Cochin, India)
Shijiazhuang Zhengding International Airport (Shijiazhuang, China)
Sultan Aji Muhammad Sulaiman Sepinggan International Airport (Balikpapan, Indonesia)
Sultan Hasanuddin International Airport (Ujung Pandang, Indonesia)
Yogyakarta International Airport (Yogyakarta, Indonesia)
15 to 25 million passengers per year
I Gusti Ngurah Rai Airport (Bali, Indonesia)
Juanda International Airport (Surabaya, Indonesia)
Rajiv Gandhi International Airport (Hyderabad, India)
25 to 40 million passengers per year
Beijing Daxing International Airport (Beijing, China)
Gimpo International Airport (Seoul, Republic of Korea)
Over 40 million passengers per year
Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)
Guangzhou Baiyun International Airport (Guangzhou, China)
Indira Gandhi International Airport (Delhi, India)
Shanghai Pudong International Airport (Shanghai, China)
Shenzhen Bao'an International Airport (Shenzhen, China)
Singapore Changi Airport (Singapore, Singapore)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
Aeropuerto de El Hierro (Valverde, Spain)
Aeropuerto de Pamplona (Pamplona, Spain)
Aeropuerto de Reus (Reus, Spain)
Aeropuerto Internacional Región de Murcia (Murcia, Spain)
Asturias Airport (Asturias, Spain)
Inverness Airport (Inverness, United Kingdom)
2 to 5 million passengers per year
Skopje International Airport (Skopje, North Macedonia)
Tallinn Airport (Tallinn, Estonia)
Zagreb International Airport (Zagreb, Croatia)
5 to 15 million passengers per year
Ankara Esenboga Airport (Ankara, Turkey)
Belgrade Nikola Tesla Airport (Belgrade, Republic of Serbia)
Keflavik International Airport (Keflavik, Iceland)
Malta International Airport (Luqa, Malta)
Milan Bergamo Airport (Milan, Italy)
Porto Airport (Porto, Portugal)
Thessaloniki Airport "Makedonia" (Thessaloniki, Greece)
15 to 25 million passengers per year
Aeropuerto de Alicante-Elche (Alicante, Spain)
Budapest Airport (Budapest, Hungary)
Helsinki Airport (Helsinki, Finland)
25 to 40 million passengers per year
Athens International Airport (Athens, Greece)
Palma de Mallorca Airport (Palma, Spain)
Zurich Airport (Zurich, Switzerland)
Over 40 million passengers per year
Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)
Istanbul Airport (Istanbul, Turkey)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
Gregorio Luperón International Airport (Puerto Plata, Dominican Republic)
Guanacaste Airport (Liberia, Costa Rica)
2 to 5 million passengers per year
Guayaquil International Airport (Guayaquil, Ecuador)
5 to 15 million passengers per year
Punta Cana International Airport (Punta Cana, Dominican Republic)
Quito International Airport (Quito, Ecuador)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
Salalah Airport (Salalah, Oman)
5 to 15 million passengers per year
Queen Alia International Airport (Amman, Jordan)
15 to 25 million passengers per year
Muscat International Airport (Muscat, Oman)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Under 2 million passengers per year
Fort McMurray International Airport (Fort McMurray, Canada)
2 to 5 million passengers per year
Gerald R. Ford International Airport (Grand Rapids, United States of America)
Greenville-Spartanburg International Airport (Greer, United States of America)
5 to 15 million passengers per year
Indianapolis International Airport (Indianapolis, United States of America)
Louis Armstrong New Orleans International Airport (New Orleans, United States of America)
Milwaukee Mitchell International Airport (Milwaukee, United States of America)
15 to 25 million passengers per year
San Jose Mineta International Airport (San Jose, United States of America)
25 to 40 million passengers per year
Detroit Metropolitan Wayne County Airport (Detroit , United States of America)
Minneapolis/St Paul International Airport (Minneapolis, United States of America)
Over 40 million passengers per year
Dallas Fort Worth International Airport (Dallas, United States of America)
San Francisco International Airport (San Francisco, United States of America)
This award recognizes the airports with the top 20% overall satisfaction score at arrival.
Abu Dhabi International Airport (Abu Dhabi, United Arab Emirates)
Hartsfield-Jackson Atlanta International Airport (Atlanta, United States of America)
Kempegowda International Airport (Bangalore, India)
New categories
In 2022, four new categories were introduced for the ASQ Awards, which reflect the evolution of customer needs and the efforts of airports to meet them as we transition out of the pandemic. The categories emphasize staff dedication, cleanliness, and an easy and enjoyable airport journey for customers.
These awards recognize the top 5% of airports by region from the Departures Main Program
This award recognizes the top 5% of airports for the efforts by key stakeholders and staff across different checkpoints.
Africa
Casablanca Mohammed V International Airport (Casablanca, Morocco)
Asia-Pacific
Beijing Daxing International Airport (Beijing, China)
Kuala Lumpur International Airport (Kuala Lumpur, Malaysia)
Pattimura International Airport (Ambon, Indonesia)
Singapore Changi Airport (Singapore, Singapore)
Sultan Hasanuddin International Airport (Ujung Pandang, Indonesia)
Europe
Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)
Aeropuerto de El Hierro (Valverde, Spain)
Belgrade Nikola Tesla Airport (Belgrade, Republic of Serbia)
Inverness Airport (Inverness, United Kingdom)
Skopje International Airport (Skopje, North Macedonia)
Zagreb International Airport (Zagreb, Croatia)
Latin America-Caribbean
Guayaquil International Airport (Guayaquil, Ecuador)
Quito International Airport (Quito, Ecuador)
Middle East
Salalah Airport (Salalah, Oman)
North America
Gerald R. Ford International Airport (Grand Rapids, United States of America)
Greenville-Spartanburg International Airport (Greer, United States of America)
Portland International Jetport (Portland, United States of America)
This award recognizes the top 5% of airports for their performance on the travellers’ ease of going through the airport.
Africa
Casablanca Mohammed V International Airport (Casablanca, Morocco)
Asia-Pacific
Juanda International Airport (Surabaya, Indonesia)
Kuala Lumpur International Airport (Kuala Lumpur, Malaysia)
Pattimura International Airport (Ambon, Indonesia)
Singapore Changi Airport (Singapore, Singapore)
Sultan Hasanuddin International Airport (Ujung Pandang, Indonesia)
Europe
Aeropuerto de Reus (Reus, Spain)
Aeropuerto Internacional Región de Murcia (Murcia, Spain)
Inverness Airport (Inverness, United Kingdom)
Milan Bergamo Airport (Milan, Italy)
Skopje International Airport (Skopje, North Macedonia)
Zagreb International Airport (Zagreb, Croatia)
Latin America-Caribbean
Guanacaste Airport (Liberia, Costa Rica)
Guayaquil International Airport (Guayaquil, Ecuador)
Middle East
Salalah Airport (Salalah, Oman)
North America
Gerald R. Ford International Airport (Grand Rapids, United States of America)
Greenville-Spartanburg International Airport (Greer, United States of America)
Portland International Jetport (Portland, United States of America)
This award recognizes the top 5% of airports for their offerings (restaurants, shops, entertainment) and efforts to make the waiting time enjoyable and comfortable.
Africa
Dakar Blaise Diagne International Airport (Diass, Senegal)
Asia-Pacific
Beijing Daxing International Airport (Beijing, China)
Kuala Lumpur International Airport (Kuala Lumpur, Malaysia)
Pattimura International Airport (Ambon, Indonesia)
Sultan Hasanuddin International Airport (Ujung Pandang, Indonesia)
Yogyakarta International Airport (Yogyakarta, Indonesia)
Europe
Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)
Ankara Esenboga Airport (Ankara, Turkey)
Belgrade Nikola Tesla Airport (Belgrade, Republic of Serbia)
Istanbul Airport (Istanbul, Turkey)
Milan Bergamo Airport (Milan, Italy)
Skopje International Airport (Skopje, North Macedonia)
Latin America-Caribbean
Guayaquil International Airport (Guayaquil, Ecuador)
Quito International Airport (Quito, Ecuador)
Middle East
Queen Alia International Airport (Amman, Jordan)
North America
Fort McMurray International Airport (Fort McMurray, Canada)
Greenville-Spartanburg International Airport (Greer, United States of America)
William P. Hobby Airport (Houston, United States of America)
This award recognizes the top 5% of airports for their overall cleanliness, an element that is key to the satisfaction of passengers.
Africa
Dakar Blaise Diagne International Airport (Diass, Senegal)
Asia-Pacific
Beijing Daxing International Airport (Beijing, China)
Indira Gandhi International Airport (Delhi, India)
Kuala Lumpur International Airport (Kuala Lumpur, Malaysia)
Shanghai Pudong International Airport (Shanghai, China)
Sultan Hasanuddin International Airport (Ujung Pandang, Indonesia)
Europe
Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)
Aeropuerto de Pamplona (Pamplona, Spain)
Aeropuerto Internacional Región de Murcia (Murcia, Spain)
Inverness Airport (Inverness, United Kingdom)
Istanbul Airport (Istanbul, Turkey)
Skopje International Airport (Skopje, North Macedonia)
Latin America-Caribbean
Guayaquil International Airport (Guayaquil, Ecuador)
Quito International Airport (Quito, Ecuador)
Middle East
Salalah Airport (Salalah, Oman)
North America
Fort McMurray International Airport (Fort McMurray, Canada)
Gerald R. Ford International Airport (Grand Rapids, United States of America)
Greenville-Spartanburg International Airport (Greer, United States of America)
ASQ Awards 2023
2023 ASQ Awards Categories
The prestigious annual Airports Council International (ACI) Airport Service Quality (ASQ) Awards are presented to the top performing ACI member airports. ASQ is the only global benchmarking program that measures passengers’ satisfaction while they are at the airport, on the day of travel, creating a unique perspective for each participating airport. ASQ survey is offered in more than 50 languages and completed by passengers. The award winners are determined solely by ratings provided by passengers.
Departures Awards
Best Airports by Size and Region
The top 20% of airports under each size and region category will be recognized. A minimum of 3 participants is required to recognize a size/region category.
For an airport in a size/region category that does not meet the minimum 3 airports requirement, ACI will compare the airport’s overall satisfaction score to the scores of all participants in that airport’s region. If the airport has the highest score in their region, airport will be awarded under their respective size/region category. Note, the airport needs to achieve the ASQ Award eligibility criteria for this consideration.
Award by Categories
The award categories below will recognize the top 5% of airports by region.
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Most Dedicated Staff
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Easiest Airport Journey
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Most Enjoyable Airport
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Cleanest Airport
Arrivals Award
The top 20% of airports globally will be recognized in Arrivals Main Program.
2023 ASQ Awards Eligibility and Scoring
ASQ eligibility criteria
For an airport to be eligible to receive an ACI ASQ award, the airport must be an active participant in the ACI ASQ main type survey program, and must complete a full calendar year of participation, in accordance with the program rules. ASQ conducts quarterly quality audits to review data collection, airports shall pass all ASQ quality audits to be eligible. Any breach of fieldwork rules may result in the exclusion of the participating airport from the annual rankings and/or awards. ACI reserves the right to make the final selection and announcement of the ASQ award winners.
For an airport member to be eligible, the airport member agrees to fully comply with ASQ fieldwork guidelines, and the minimum criteria stated in the following section.
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As always, ASQ questionnaires need to be completed by passenger following ASQ fieldwork guidelines. For airports using paper ASQ questionnaires, blank/void questionnaires need to be returned at the end of every quarter.
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Meet the quarterly data collection requirements below,
Note: The same data collection requirements for Arrivals program excepts sample plan compliance reviews Time of day, Origin, and Time of day-Origin.
Performance score
Best Airports by Size and Region
The performance is based on the overall satisfaction score only for all questionnaires collected in 2023.
Award by Categories
The performance is based on questions from the ASQ Departures Questionnaire specific to each category below.
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Most Dedicated Staff
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Easiest Airport Journey
-
Most Enjoyable Airport
-
Cleanest Airport
Arrivals
The performance is based on the arriving passengers’ overall satisfaction score only for all questionnaires collected in 2023.
ASQ Awards categories as well as eligibility and scoring are susceptible to be updated every year.
Connect with ACI World for more information on the ASQ Awards
The ACI World Director General’s Roll of Excellence
The ACI World Director General’s Roll of Excellence recognizes airports that have consistently delivered excellence in customer service by winning multiple ASQ awards over a five-year period during the past ten years.
Guanacaste Airport (Liberia, Costa Rica)
Helsinki Airport (Helsinki, Finland)
I Gusti Ngurah Rai Airport (Bali, Indonesia)
Quito International Airport (Quito, Ecuador)
Tallinn Airport (Tallinn, Estonia)
Africa
Cairo (CAI)
Cape Town (CPT)
Durban (DUR)
Johannesburg (JNB)
Mauritius (MRU)
Nairobi (NBO)
Upington (UTN)
Asia-Pacific
Ahmedabad (AMD)
Beijing (PEK)
Bengaluru (BLR)
Chhatrapati Shivaji (BOM)
Changchun (CGQ)
Chongqing (CKG)
Delhi Indira Gandhi (DEL)
Guangzhou (CAN)
Gimpo (GMP)
Haikou (HAK)
Hohhot (HET)
Hong Kong (HKG)
Hyderabad Rajiv Gandhi (HYD)
Incheon (ICN)
Kalimantan (BPN)
Kuala Lumpur (KUL)
Kochi (COK)
Langkawi (LGK)
Nagoya (NGO)
Narita (NRT)
Sanya (SYX)
Shanghai (PVG)
Shanghai Hongqiao (SHA)
Singapore (SIN)
Taiwan Taoyuan (TPE)
Tianjin Binhai (TSN)
Wuhan Tianhe (WUH)
Europe
Keflavik (KEF)
Malta (MLA)
Moscow (SVO)
Munich (MUC)
Porto (OPO)
Prague (PRG)
Rome (FCO)
Skopje (SKP)
Sochi (AER)
Zurich (ZRH)
Latin America-Caribbean
Cancùn (CUN)
Guayaquil (GYE)
Punta Cana (PUJ)
Sangster (MBJ)
San José (SJO)
Middle East
Abu Dhabi (AUH)
Amman (AMM)
Doha (DOH)
Dubai (DXB)
Tel Aviv (TLV)
North America
Austin (AUS)
Dallas Forth Worth (DFW)
Dallas Love Field (DAL)
Detroit Metropolitan (DTW)
Halifax (YHZ)
Indianapolis (IND)
Jacksonville (JAX)
Minneapolis-Saint Paul (MSP)
Ottawa (YOW)
Portland (PWM)
Salt Lake City (SLC)
San Antonio (SAT)
Tampa (TPA)
Toronto (YYZ)
Customer Experience Accredited Airports
Aéroport de La Réunion Roland Garros (Sainte-Marie, Reunion)
Aéroport International Félix Houphouët Boigny (Abidjan, Ivory Coast)
Blaise Diagne International Airport (Diass, Senegal)
Kigali International Airport (Kigali, Rwanda)
Kotoka International Airport (Accra, Ghana)
Seychelles International Airport (Victoria, Seychelles)
Adi Soemarmo Airport (Surakarta, Indonesia)
Ahmad Yani Airport (Semarang, Indonesia)
Chaudhary Charan Singh International Airport (Lucknow, India)
Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)
El Tari Airport (Kupang, Indonesia)
GMR Hyderabad International Airport (Hyderabad, India)
Hong Kong International Airport (Hong Kong, China)
I Gusti Ngurah Rai Airport (Bali, Indonesia)
Incheon International Airport (Incheon, South Korea)
Indira Gandhi International Airport (Delhi, India)
Jaipur International Airport (Jaipur, India)
Juanda Airport (Suraaya, Indonesia)
Kempegowda International Airport (Bangalore, India)
Kuala Lumpur International Airport (Kuala Lumpur, Malaysia)
Lokpriya Gopinath Bordoloi International Airport (Guwahati, India)
Lombok International Airport (Lombok, Indonesia)
Macau International Airport (Macau, China)
Mactan Cebu International Airport (Lapu-Lapu, Philippines)
Mangaluru International Airport (Mangaluru, India)
Pattimura Airport (Maluku, Indonesia)
Sam Ratulangi Airport (Manado, Indonesia)
SAMS Sepinggan Airport (Balikpapan, Indonesia)
Sardar Vallabhbhai Patel International Airport (Ahmedabad, India)
Sultan Hasanuddin Airport (Makassar, Indonesia)
Sydney Airport (Sydney, Australia)
Thiruvananthapuram International Airport (Thiruvananthapuram, India)
Berlin Brandenburg Airport (Berlin, Germany)
Birmingham Airport (Birmingham, United Kingdom)
Istanbul Airport (Istanbul, Turkey)
Krakow Airport (Krakow, Poland)
Larnaka International Airport (Larnaka, Cyprus)
London Luton Airport (London, England)
Malta International Airport (Luqa, Malta)
Milano Linate Airport (Milan, Italy)
Milano Malpensa Airport (Milan, Italy)
Pafos International Airport (Paphos, Cyprus)
Riga Airport (Riga, Latvia)
Sofia Airport (Sofia, Bulgaria)
Torino Airport (Turin, Italy)
Venezia Airport (Venice, Italy)
Vienna Airport (Vienna, Austria)
Zurich Airport (Zurich, Switzerland)
Aeropuerto Internacional de Guanajuato (Guanajuato, Mexico)
Aeropuerto Internacional de Hermosillo (Hermosillo, Mexico)
Aeropuerto Internacional de Tocumen (Panama, Panama)
Aeropuerto Internacional José Joaquín de Olmedo de Guayaquil (Guayaquil, Equador)
A.L. Rodriguez International Airport (Tijuana, Mexico)
Belo Horizonte International Airport (Belo Horizonte, Brazil)
Carrasco International Airport (Montevideo, Uruguay)
Curaçao International Airport (Curaçao, Netherlands Antilles)
G.Diaz Ordaz International Airport (Puerto Vallarta, Mexico)
Guanacaste Airport (Liberia, Costa Rica)
Juan Santamaria International Airport (San Jose, Costa Rica)
Los Cabos International Airport (Los Cabos, Mexico)
Lynden Pindling International Airport (Nassau, Bahamas)
Miguel Hidalgo International Airport (Guadalajara, Mexico)
Punta Cana International Airport (Punta Cana, Dominican Republic)
Quito International Airport (Quito, Ecuador)
Abu Dhabi International Airport (Abu Dhabi, United Arab Emirates)
Al Ula International Airport (Al Ula, Saudi Arabia)
Arar Airport (Arar, Saudi Arabia)
Bahrain International Airport (Bahrain, Bahrain)
King Abdulaziz International Airport (Jeddah, Saudi Arabia)
King Fahd International Airport (Dammam, Saudi Arabia)
King Khalid International Airport (Riyadh, Saudi Arabia)
Muscat International Airport (Muscat, Oman)
Prince Mohammed Bin Abdulaziz Int. Airport (Medina, Saudi Arabia)
Prince Sultan Bin Abdulaziz International Airport (Tabuk, Saudi Arabia)
Queen Alia International Airport (Amman, Jordan)
Salalah Airport (Salalah, Oman)
Sharjah International Airport (Sharjah, United Arab Emirates)
Dallas Love Field Airport (Dallas, United States)
Detroit Metropolitan Airport (Detroit, United States)
Halifax Stanfield International Airport (Halifax, Canada)
Hartsfield-Jackson Atlanta International Airport (Atlanta, United States)
John F. Kennedy International Airport (New York, United States)
John Glenn Columbus International Airport (Columbus, United States)
LaGuardia Airport (New York, United States)
Newark Liberty International Airport (New Jersey, United States)
Ontario International Airport (Ontario, United States)
San Antonio International Airport (San Antonio, United States)
San Francisco International Airport (San Francisco, United States)
Vancouver International Airport (Vancouver, Canada)
ASQ Services
Voice of the Customer
ASQ’s Departures, Arrivals, and Commercial Surveys provide airports worldwide with unique insight into customer experience.
Voice of the Employee
ASQ’s Employee Survey for Customer Experience provides comprehensive data to help airports understand and measure employee motivations, engagement, and commitment.
Advisory Services
ASQ experts offer a suite of advisory services, including customized market research, onsite assessments, and strategic planning.
Accreditation
The Airport Customer Experience Accreditation program builds airports' long-term capacity to enhance customer experience management.