Webinar: ASQ 2027 Global Traveller Survey – Evolving Passenger Expectations in an Era of Disruption
9:00 – 10:00 AM ET
In an increasingly unpredictable world, disruptions are reshaping the travel experience and influencing what passengers expect from airports. From geopolitical instability and economic uncertainty to flight delays and operational challenges, travellers are navigating an environment where adaptability and resilience are more important than ever.
Join us to discover the key findings of ACI World’s latest Global Traveller Survey, exploring how passenger behaviours and expectations are evolving, what matters most to travellers, and how airports can respond to their changing needs.
Industry experts will also share their perspectives on how these evolving expectations are shaping the future of airport experience design.
Platinum sponsor:
Gold sponsors:
Silver sponsor:
Speakers:
- Gaurav Gupta, SVP, Global Head of Sales for Travel & Transport, IDEMIA Public Security
- Marije Teerling, Leading Professional Experience Management, NACO
- Janicson Cheng, Director, Global Business Planning & Network Development, Plaza Premium Group
- Valérie St-James, Vice President, Market Research and Strategic Insights, ACI World
Moderator:
- Antoine Rostworowski, Senior Vice President & Chief Strategy Officer, ACI World
