Airport Experience Summit 2027

Melbourne skyline at sunset with modern skyscrapers, a church, and a stone bridge over the Yarra River sets the perfect backdrop for the upcoming Airport Experience Summit. Soft clouds drift across the colorful sky, capturing the city’s vibrant atmosphere as it prepares to host premier events like the Airport Summit 2027.

20-24 September 2027

Melbourne, Australia

The ACI World Airport Experience Summit is the premier airport event dedicated to customer and employee experience.

It is the must-attend annual event to hear from CEOs and industry leaders on the future of airport experience. Network with over 800 airport executives, customer experience experts, and related professionals from around the world and learn about the latest strategies shaping the industry.

Don’t miss the exclusive Gala evening which will celebrate the world’s top airports for customer experience. The night will honour the winners of the prestigious ASQ Awards, along with those achieving ACI’s Customer Experience Accreditation.

In addition, discover cutting-edge services and technologies that are redefining the customer and employee experience. Exhibitors will showcase innovative solutions to enhance every passenger touchpoint and create memorable experiences.