Recognizing the world's best airports in customer experience
The annual Airport Service Quality (ASQ) Awards recognize and reward the best airports in the world according to ACI's ASQ Passenger Satisfaction Survey. They represent the highest possible accolade for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improving the passenger experience.
Since its creation in 2006, the ASQ Survey has become the world’s leading airport passenger satisfaction benchmark with over 390 airports participating, across 90 countries. Its scientific methodology, strict quality control procedures and commitment to impartiality have won industry recognition and established the ASQ Departures Survey as the global standard for measuring passenger satisfaction.
ASQ is the only global airport survey based on measuring passengers’ satisfaction taken while they are at the airport. Some 650,000 passengers per year are interviewed prior to boarding their flight and asked to rate their satisfaction with the airport’s services.
In 2018, over half of the world's 8.3 billion travelers passed through an ASQ airport.
For the 2018 awards year, we have made some changes reflect the increasingly dynamic airports industry.
To be eligible for the annual ASQ awards, an airport must have participated in the ASQ Survey every month of the year. The survey must be carried out in strict accordance with the airport’s sample plan, developed by ACI, which guarantees a representative sample of the flights, destinations and passenger groups served by the airport. ACI regularly audits participating airports to ensure compliance and to validate the results.
If you would like more information on how your airport can be part of the global ASQ network and be eligible for an annual ASQ award, please contact us firstname.lastname@example.org.