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Access to transport is a recognized right for all people, but today there are still significant difficulties for people with disabilities and reduced mobility (including elderly) to access air transport services. This prevalence is expected to increase due to demographic trends and increases in chronic health conditions, among other factors.

ACI’s Accessibility Enhancement Accreditation (AEA) program provides a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.

It is designed to help airports measure, evaluate, and improve their accessibility management and culture. It also enables airports to demonstrate to airport users, regulators, and the aviation ecosystem that they are implementing international best practices and recommendations.

Benefits to airports

The Accessibility Enhancement Accreditation (AEA) provides several benefits to airports of all sizes, in every region of the world:

Provides an assessment leveraging international accessibility best practices

Facilitates access to a safe and positive travelling experience for travellers with disabilities

Showcases an airport's inclusive culture

Helps airports incorporate the concepts of Universal Design in line with the United Nations’ Convention on the Rights of Persons with Disabilities (CRPD) and their national regulations

Assists airports in implementing existing global best practices and recommendations, including those put forward in the ACI Airport and Persons with Disability Handbook

Is the only international assessment or accreditation program solely dedicated to airports’ accessibility to passengers with disabilities

Accreditation content

It is imperative that airports ensure they are prioritizing National Regulations on the matter of accessibility. The program is based on existing international best practices and recommendations, including those put forward in the ACI Airport and Persons with Disability Handbook, United Nations’ Convention on the Rights of Persons with Disabilities (CRPD), and Universal Design concepts.

ACI’s Assessors are subject matter experts with years of experience conducting accessibility-related assessments.

To apply

Submit a request for application. Upon receipt, the ACI Accreditation team will contact the airport and ask of them to complete a questionnaire.

Airports will also be asked to gather evidence such as operating procedures, forms, photographs to support their application.

The application process also involves a virtual evaluation conducted by ACI. This serves to determine if the airport is applying a systematic management approach and whether accessibility-related responsibilities and best practices are being met.

The process usually takes one to two weeks from request to completion, depending on the size of the airport and the length of time taken by the airport to gather the supporting evidence.

The accreditation will be valid for three (3) calendar years. To remain accredited, airports must submit a new application once the previous one has expired.

For questions about the Public Health & Safety Readiness accreditation, email assessments.accreditations@aci.aero.