Elevate Your Airport’s Customer Experience with a Globally Recognized Designation
The Airport Customer Experience Professional (ACEP) designation is a prestigious credential that equips airport professionals to lead the customer experience programs at their airports.
The ACEP designation is more than just a credential—it's a strategic advantage. This program offers tools, expertise, and recognition to enhance airport customer experience and stand out in the industry. It is also a requirement for level 4 and 5 of the ASQ Airport Customer Experience Accreditation program.
Take the next step in shaping exceptional passenger experience and positioning your airport as a leader in customer satisfaction.
Learning Objectives
The ACEP designation is the premier certification for airport professionals focused on improving passenger experience, operational efficiency, and service excellence. This globally recognized designation program prepares leaders with the highest level of knowledge, skills, and values to excel in management, operations, safety, and customer experience.
By completing this program, you will:
- Achieve measurable gains in customer retention and brand advocacy
- Maximize airport performance by driving revenue growth and operational efficiency
- Leverage customer insights to enhance service positioning and competitive advantage
- Transform customer service using industry-leading best practices
- Build a customer-centric airport culture that fosters long-term success
Earning the ACEP designation positions you as a leader in airport customer experience and service excellence.
Program Structure
The Airport Customer Experience Professional designation program consists of two stages, and a total of four courses.
Participants begin their journey with the Airport Customer Experience Specialist (ACES) course, which is the first step in the ACEP designation program. After completing ACES, participants then need to complete the three courses below, which can be taken in any order. To earn the Airport Customer Experience Professional (ACEP) designation, all four courses must be completed.
- Stage 1: Complete the Airport Customer Experience Specialist (ACES) course within one year.
- Stage 2: Complete the three courses within three years:
Pre-Requisite for Registration
You must have earned the Airport Customer Experience Specialist (ACES) certificate by completing the ACES course.
How to Enroll
- Complete the ACES course.
- Enroll in the Airport Customer Experience Professional (ACEP) designation program through this form.
- Complete the three mandatory courses within three years after successfully completing the ACES course.
- Achieve your Airport Customer Experience Professional (ACEP) designation.
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