Incheon is world’s first Level 4 Airport Customer Experience accredited airport
Meeting changing customer expectations will be crucial in supporting recovery Montreal, 31 March 2021 – Airports Council International (ACI) World has today announced a new level in its Airport Customer Experience Accreditation programme and revealed the first airport to reach it: Incheon airport, South Korea. Since ACI launched the world’s first Airport Customer Experience Accreditation…
Read MoreACI and ITF reiterate call to governments to prioritize vaccinations for airport workers
Montreal, 31 March 2021 – The global bodies representing the world’s airports and airport workers have renewed calls on governments to prioritize the vaccination of aviation workers in the wake of new guidance from the International Civil Aviation Organization (ICAO) and their latest call with WHO. Airports Council International (ACI) World and the International Transport…
Read MoreCOVID-19 airport travel guidance now available in Apple Maps
Travelers with an iPhone, iPad, or Mac will benefit from easy access to airport health measures information Montreal, 30 March 2021 – Airports Council International (ACI) announced its world airport COVID-19 health measures data will now be displayed in Apple Maps, making it possible for travelers to more easily access airport health guidance and help prevent the spread of…
Read MorePandemic’s dramatic impact on aviation endures but signs of recovery emerge
Safe travel requires interoperable health data-sharing framework, says ACI Montreal, 25 March 2021 – Airports Council International (ACI) World has today published analysis that, despite some positive signs for recovery emerging, the impact of the COVID-19 crisis on airport revenues will still be deeply felt in 2021. The analysis – published today in the Advisory…
Read MoreThe impact of COVID-19 on the airport business and the path to recovery
Montreal, 25 March 2021 – Airports Council International (ACI) World has published its sixth assessment analyzing the economic impact of the COVID-19 pandemic, its effects on the global airport business, and the path to recovery. A year ago, on 11 March 2020, the World Health Organization (WHO) declared the COVID-19 outbreak a pandemic. Since then,…
Read MoreACI World updates guidance on restart and recovery for airports
New information on COVID-19 testing facilities and vaccine distribution included Montreal, 16 March 2021 – Airports Council International (ACI) World has today published new guidance for airports to help them prepare for restart and recovery from the COVID-19 pandemic and its impact on their operations. As the trajectory of recovery has been affected by new…
Read MoreUpdated ICAO guidance supports harmonized global recovery, says ACI
New considerations on testing and vaccination published by ICAO Montreal, 12 March 2021 – Airports Council International (ACI) World has today welcomed updated industry guidance published by the International Civil Aviation Organization (ICAO) which will support a harmonized and consistent global recovery from the COVID-19 pandemic. Aviation has been brought to a standstill and a…
Read MoreAirports invest in technology to advance industry recovery
Industry showing agility accelerating improvements to customer journey Montreal, 11 March 2021 – Airports Council International (ACI) World has today issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World has collaborated with SITA for the past 17 years on the annual Airport IT…
Read MoreWorld’s best airports for customer experience revealed
Airport Service Quality awards based on the views of customers in 2020 Revamped awards recognize how airports have responded to COVID-19 concerns Montreal, 1 March 2021 – Airports Council International (ACI) World has today revealed this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers. The COVID-19 pandemic…
Read MoreACI World responds to The Economist leader
‘Any proposal that puts recovery at risk should be discounted’ Montreal, 26 February 2021 – In a letter to the editor in response to the Leader entitled ‘Time to end duty-free’ (27/02/21) published in The Economist this week, Airports Council International (ACI) World Director General Luis Felipe de Oliveira wrote: “In an increasingly competitive and…
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