Seamless Travel: Balancing Service and Security

Aim

This course provides participants with airport industry best practices for creating and implementing a high standard of customer service whilst maintaining established airport security protocols.

Learning Objectives

Upon completing this course, participants will be able to:

• Demonstrate why and how security, facilitation and passenger experience interact at airports
• Identify the relevant regulatory requirements and stakeholders at the international level
• Identify aviation security measures, requirements, and stakeholders
• Analyse and implement the control requirements related to security, immigration and customs
• Identify, analyse and implement best practices and programs in passenger experience and facilitation, including biometrics, digitalisation and smart security

Target Audience

Airport Personnel and affiliated organizations tasked with operational security responsibilities within an airport.

Course content

• Trends in aviation: threat landscape, economic trends and their connection.
• Aviation security and facilitation: international regulations, stakeholders and national implementation
• Aviation security requirements at airports: roles and responsibilities, stakeholders, security measures, risk-based security and smart security
• Border controls and customs inspections: airlines and airports responsibilities

Passenger experience and facilitation: Seamless travel and future of passenger facilitation, use of biometrics, digitalisation and ACI NEXTT program

Pricing

Pricing is provided upon request and varies depending on the delivery format (virtual or in-person) and the number of students.