Webinar – Airports Under 2M Passengers: Proven Customer Experience Strategies

Airports under 2 million passengers face unique operational challenges, but passenger expectations remain high.

Join this webinar to explore how airport peers in the ASQ program are approaching customer experience and why it’s becoming a growing priority. Learn how measurement helps identify key focus areas, guide decisions, and target improvements where they matter most.

Through real-world examples and actionable insights, discover practical, high-impact CX strategies tailored to small and emerging airports.

Moderator:

• Chloe Hequet, Manager, Airport Solutions, Small and Emerging Airports, ACI World

Panelists:

• Steve Denty, Manager, Commercial Development and Customer Experience, St. John’s International Airport Authority
• Roberto Martin Davara, Head, Facilitation and Passenger Experience Department, AENA
• Michelle Mondon, Manager, Customer Experience, Seychelles Airports Authority