ACI World Masterclass – From Passenger Experience to Profit: How CX Transforms Airport Revenue

9:00-10:00 ET

Join this live, high-impact masterclass exploring how customer experience (CX) can become a powerful driver of airport revenue and performance.

Designed for airport executives, commercial leaders, customer experience teams, and operations managers, the session will examine how improving CX can increase:

• Non-aeronautical revenue
• Customer satisfaction and emotional engagement
• Innovation
• Operational efficiency

Featuring expert insights, CX tools, practical discussion, and a live Q&A, this interactive session will provide actionable ideas to help airports turn passenger experience into measurable business results.

Hosted by:

• Antoine Rostworowski, Senior Vice President and Chief Strategy Officer, ACI World
• Dimitri Coll, Senior Vice President and Chief Products and Services Officer, ACI World