Webinar – ASQ 2026 Global Traveller Survey: From Passenger Expectations to Airport Priorities

A smiling airline employee assists a man in a suit at an airport, both standing under blurred departure boards—reflecting airport priorities and meeting passenger expectations in today’s busy terminals.

28 January 2026

Online

8:00-9:00 AM ET

In this second webinar, we take a deeper look at how the key trends identified in the ACI World’s ASQ 2026 Global Traveller Survey are reshaping airport experiences in 2026 and beyond.

Together with industry leaders, we will discuss the real impact of human-centred design, seamless digital journeys, immersive environments, and sustainability on today’s airports.

Join us for a forward-looking discussion on the strategic priorities, emerging challenges, and key focus areas airports should consider to deliver meaningful value for passengers, staff, and stakeholders in the years ahead.

The speakers will be:

Nicolas Phan, Head, Market Development, Travel & Transport Business Line, IDEMIA
Marije Teerling, Leading Professional, Experience Management, NACO
Jonathan Song, Chief Commercial Officer, Plaza Premium Group

The moderator will be Dimitri Coll, Senior Vice President & Chief Products and Services Officer, ACI World.

Sponsors:

IDEMIA Public Security logo featuring a purple geometric hexagon to the left of the words IDEMIA PUBLIC SECURITY in bold purple and gray text, reflecting airport priorities and passenger expectations on a clean white background. NACO logo with a blue and green line above the bold text "NACO," highlighting airport priorities and passenger expectations, and the phrase "a company of Haskoning" in smaller text below. Black text on a white background displays the words PLAZA PREMIUM GROUP in a clean, modern font, with GROUP centered below PLAZA PREMIUM, reflecting passenger expectations highlighted in the ASQ 2026 Global Traveller Survey. A logo with a heart and headphones captures the spirit of airport priorities, reflecting a commitment to passenger expectations inspired by insights from the ASQ 2026 Global Traveller Survey.