Global Training FAQ

Refer to our user guide for instructions on how to create your account in our Learning Hub, where you can register for courses. If you encounter issues or your account doesn't exist, please contact our IT service desk at: aciworld@service-now.com.

Have you tried clearing your cache and cookies? You can watch this short video for assistance: Error 500 Troubleshooting.

You will receive an invoice from our finance department within two (2) business days of your registration. Once received, you may pay via Visa or wire transfer. If you do not receive the invoice within two (2) business days, please contact us.

Course materials will be available one week before the course begins. To access them:

1. Click on the course that you are enrolled in
2. On the next page click on "Content" to view the course material
3. Expand each heading to download the relevant document (s).

Please note that Course Materials cannot be printed; they are downloadable and viewable on your devices. Here's a video tutorial on how you can access your course materials.

We do not recommend accessing the course via mobile devices, if you do you will not have access to all the features of the Learning Hub.

The quickest way to access Live Lecture links is via your Learning Hub Calendar.

Alternatively, after selecting the course you are enrolled in, you will land on the "Overview" page where you can view a complete list of your upcoming Live Lectures.

Click on the link corresponding to the date of your session to access the Virtual Classroom. The "Join" button will be activated 15 minutes prior to lecture start time. Here is a quick video tutorial on how to join the live lecture.

Please provide proof of payment so we can update our records and release your certificate.