Webinar – ASQ 2026 Global Traveller Survey – Airport Travel Experience: Trends and Opportunities

A smiling man carries a cheerful child on his shoulders in an airport, with large digital flight information boards visible in the background, capturing the joy of a memorable airport travel experience.

25 November 2025

Online

Explore the key findings of the 2026 Global Traveller Survey, the aviation industry’s leading annual research initiative. Discover how traveller behaviours and expectations are evolving, and gain insights into the transformative trends redefining the passenger journey.

Whether you’re shaping strategy, enhancing customer experience, or planning for the future, this session will provide actionable insights to help airports and aviation stakeholders anticipate change and deliver excellence.

You’ll also hear from industry experts who will share their perspectives on how these trends are influencing the future of airport experience design.

The speakers will be:

Shanti John, Vice President, Sales (Asia) – Travel and Transport, IDEMIA Public Security
Adam Ekman Pedersen, Lead, Airport Commerce & Customer Experience, NACO
Jonathan Song, Chief Commercial Officer, Plaza Premium Group
Valerie St-James, Vice President, Market Research and Strategic Insights, ACI WORLD

The moderator will be Christopher Birch, Director, Guest Experience, San Francisco International Airport; Chair, ASQ Subcommittee.

PLATINUM SPONSOR