Webinar – ASQ 2026 Global Traveller Survey – Airport Travel Experience: Trends and Opportunities

25 November 2025
Online

Explore the key findings of the 2026 Global Traveller Survey, the aviation industry’s leading annual research initiative. Discover how traveller behaviours and expectations are evolving, and gain insights into the transformative trends redefining the passenger journey.

Whether you’re shaping strategy, enhancing customer experience, or planning for the future, this session will provide actionable insights to help airports and aviation stakeholders anticipate change and deliver excellence.

You’ll also hear from industry experts who will share their perspectives on how these trends are influencing the future of airport experience design.

The speakers will be:

  • Shanti John, Vice President of Sales (Asia) – Travel and Transport, IDEMIA Public Security
  • Adam Ekman Pedersen, Lead, Airport Commerce & Customer Experience, NACO
  • Jonathan Song, Chief Commercial Officer, PPG
  • Valerie St-James, Vice President, Market Research and Strategic Insights, ACI WORLD

The moderator will be Christopher Birch, Director, Guest Experience, San Francisco International Airport and Chair of the ASQ Subcommittee.

 

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