Reports to: Director, Airport Technology and Innovation
Location: Montreal

1. Summary

The Product Manager, Airport Technology Solutions leads the development, maintenance, go-to market and lifecycle of specific operational solutions that ACI World deploys for the benefit of the aviation community. The Manager is responsible for end-to-end product management, from engaging with external third parties and contracted vendors, relationship management with all of ACI World’s clients, business development as-well as overall project management for the solutions deployed.

2. Primary Responsibilities

Product Management

  • Be the subject matter expert for ACI World’s technological solutions to the aviation community.
  • Be accountable for the management of various work programs with third party vendors.
  • Project manage proof of concepts and large rollouts in collaboration with third party vendors.
  • Compile a strategic roadmap for the rollout of new technology solutions to the aviation community.
  • Ensure the on-boarding of new clients through business development initiatives.
  • Develop practical ACI guidance documents to support onboarding new clients.
  • Be accountable for relationship management to ACI’s clients, including client satisfaction and retainment.
  • Ensure budgets are tightly controlled and ensure cost control measures across the product lifecycle.
  • Ensure Service Level Agreements are closely monitored across ACI’s technology solutions.
  • Provide industry analysis of airport technology solutions.
  • Support the work of the Airport Technology and Innovation Team in the wider strategy of deploying best practices to ACI airport members.
  • Engage with the ACI World Airport IT Standing Committee members and support the implementation of its work plan
  • Draft articles for publications, the ACI Insights Blog and other communication means.
  • Carry out other duties as assigned.

Cross organization and department support

  • Where possible, provide technical expertise and support across the Safety, Security and Operations Department in other areas such as Facilitation and Passenger Services.
  • Provide technical expertise and support across the organization as needed.
  • Assist in ACI advisory opportunities by providing technical expertise as appropriate.
  • Support ACI events, in particular in the domains of Airport Technology and Innovation.

Industry cooperation

  • Liaise with other industry groups in coordination with relevant departments across the range of industry associations
  • Represent ACI and provide subject matter expertise in industry groups as needed and in coordination with relevant

3. Minimum Qualifications


  • University degree in a technical or business domain, such as aviation, engineering, planning, business development, Information Technology or equivalent.
  • IT or Technical knowledge of solutions such as Application Program Interfaces.
  • Desirable: supplementary airport or aviation-related professional qualification.

Experience/Years and Type

  • Experience in product management of technology solutions including API interfaces.
  • Experience in project management.
  • Experience in business development.
  • Experience in client and vendor relationship management.
  • Highly desirable, cross sectoral airport operations experience (airside, airspace, terminal, security, facilitation, etc.)
  • Highly desirable: Knowledge of Airport IT infrastructure
  • Desirable: experience in data analysis and data science

Skills and Abilities

  • Well-developed technical writing and spoken English skills.
  • Pro-active, collegial, tactful, diplomatic, and discreet in all dealings.
  • Ability to establish and maintain good relationships with ACI clients and service providers.
  • Ability to establish and maintain good relationships with ACI staff members.
  • Ability to develop close working relationships with ACI Regional Offices.
  • Ability to work in a service-orientated culture, delivering excellent service levels to ACI members.
  • Ability to conduct analysis of data and create data dashboards.
  • Excellent computer skills (Microsoft Office)
  • Ability to communicate in a welcoming, effective, and dynamic manner.
  • Ability to work under pressure and deliver.
  • Ability to understand interdependencies, sensitivity, and strategic relationships between different areas of expertise in aviation.
  • Ability to develop negotiations skills and present highly technical solutions understandable to all levels.


Should this position interest you, please send your resume and cover letter (including salary expectations) to Applicants may undergo testing through written examinations.