Reports to: Manager, Customer Experience Solutions

Location: Montreal, Canada

I. Areas of Responsibility

  • Assist the manager regarding customer acquisition and retention
  • Manage sales reporting activities
  • Manage administrative activities related Customer Experience sponsorships

II. Major Duties and Accountabilities

  • Customer development and retention:
    • Assist the manager in customer retention, cross selling, upselling to existing and new ASQ business relationships.
    • Assist the manager with the coordination of the regional sales activities.
    • Assist the manager in maintaining high engagement activities with clients using a variety of tools such as Teams, email, inbound & outbound calls, webinars, and in-person when possible.
    • Manage the sales tracking and reporting activities as well as the customer research and prospecting support.
    • Support the sales process by managing the quotes, proposals, RFPs and follow-ups.
  • Customer Experience sponsorships Administration
    • Prepare contract proposals and follow-ups for completion
    • Administer the ASQ deliverables and coordinate the deliverables by sponsors.
  • Other duties as assigned.

III. Education/ experience

  • University degree in administration, marketing or related discipline
  • Three years’ experience in sales and customer service and coordinating role
  • Advanced proficiency with MS Office Suite software (MS Excel, MS Word, MS PowerPoint)
  • Desirable: experience with a sales tracking software and with sponsorships
  • Aviation or airport-related experience would be an asset.

IV. Skills and Abilities

  • Excellent English skills: written (document writing, proofreading) and spoken,
  • Desirable: working knowledge of other languages– preferably French and/or Spanish.
  • Excellent office computer skills (Microsoft Office / Survey tools / Analytics Software)
  • Well organized, carry out all tasks required effectively, accurately and quickly
  • Proactive, collegial, tactful, diplomatic and discreet in all dealings
  • Ability to communicate in a welcoming, effective and dynamic manner

V. ACI World Values

  • Integrity
  • Member Focus
  • Professionalism
  • Teamwork

Please send your application to