Presentation

Airport Customer Experience Professional is the next level programme that targets ACES graduates who hold a managerial position. For participants to receive this designation, they must successfully complete the programme.

The main objective of the ACEP designation is to encourage airport professionals managing and leading customer experience programmes to attain the highest level of professional proficiency, education and ethical conduct in their respective fields of management, operations, safety and customer experience.

Accreditation Advantages

Increase customer satisfaction

Maximize airport performance (revenue, efficiency)

Identify customer insights & positioning

Enhance customer service

Foster customer-centric culture in the airport community

Details

  • Category
    Safety
  • Level 1
  • Duration 2 weeks
  • Rythm Part Time
  • Diploma No
  • Price $ US 1200

Prerequisites

Target public

Airport Customer Service and/or Operations Directors, Managers, Officers and Staff

Airport Marketing and Commercial Managers and Staff

Airport Public Affairs and Communications Directors, Managers and Staff

Airport Security Managers, Supervisors and Staff

Supervisory and Managerial Airport Staff who have external and/or internal customers

Pre-requisite for programme registration

Must hold a managerial position within the ACI member airport and/or World Business Partner organization

Earned the Airport Customer Experience Specialist (ACES) designation

Content

Target public

Description

The Airport Customer Experience Specialist course is an introductory level course that provides students with foundational knowledge on how to design, build and implement a customer experience strategy for your airport.

Understand the roles and responsibilities of a customer experience professionals involved in customer experience management
Acquire the key competencies to contribute to a customer experience programme
Understand the concepts behind the eight (8) domains of the airport customer experience model
Be prepared to accompany the airport towards customer experience accreditation

Session

Description

The Airport Customer Experience Specialist course is an introductory level course that provides students with foundational knowledge on how to design, build and implement a customer experience strategy for your airport.

Understand the roles and responsibilities of a customer experience professionals involved in customer experience management
Acquire the key competencies to contribute to a customer experience programme
Understand the concepts behind the eight (8) domains of the airport customer experience model
Be prepared to accompany the airport towards customer experience accreditation

Session

Potential attendees

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Florent Pagny

Florent Pagny

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Florent Pagny

Florent Pagny

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Keith_Thomas_ACI_WBP

Florent Pagny

Florent Pagny

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