Airport Operations Diploma
Delivery: Online
Duration: 15 hours

The Terminal and Landside Operations course explains how to optimize airport terminal and landside operations to provide a positive passenger experience in harmony with airport security requirements and revenue generation activities.

Learning Objectives

  • Upon completing this course, participants will be able to:
  • Describe the airport landside and terminal sub-systems and how they interrelate.
  • Explain the security obligations of the State and aerodrome operator.
  • Describe the needs of the two main airport customers.
  • Identify ways to increase the revenue generated by non-aeronautical activities.
  • Explain the performance measurement tools and how to use them to improve the airport terminal’s overall performance.

Target Audience

  • New employees who are responsible for landside, terminal or airside operations who require a sound understanding of the airport’s complex functions,
  • Current staffs wishing to enhance their knowledge of overall airport operations and the complex relationships at play in delivering world class customer service.
  • World Business Partners seeking a global understanding of the airport business.

Course Content

  • Customer Experience Management
  • Airport Passenger Terminals
  • Landside Operations
  • Baggage and Cargo
  • International Perspective and Regulations

Additional Information

  • Available in Spanish

Upcoming sessions

Dates Location Language Member / WBP Price Non-Member Price Register
TBD TBD English, Spanish US$695 US$695 Register

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