Terminal and Landside Operations

The Terminal and Landside Operations course explains how to optimize airport terminal and landside operations to provide a positive passenger experience in harmony with airport security requirements and revenue generation activities.

Learning Objectives

• Upon completing this course, participants will be able to:
• Describe the airport landside and terminal sub-systems and how they interrelate.
• Explain the security obligations of the State and aerodrome operator.
• Describe the needs of the two main airport customers.
• Identify ways to increase the revenue generated by non-aeronautical activities.
• Explain the performance measurement tools and how to use them to improve the airport terminal’s overall performance.

Target Audience

• New employees who are responsible for landside, terminal or airside operations who require a sound understanding of the airport’s complex functions,
• Current staffs wishing to enhance their knowledge of overall airport operations and the complex relationships at play in delivering world class customer service.
• World Business Partners seeking a global understanding of the airport business.

Course Content

• Customer Experience Management
• Airport Passenger Terminals
• Landside Operations
• Baggage and Cargo
• International Perspective and Regulations

Additional Information

• Available in Spanish