Professional Certificate Course, *AMPAP Elective Delivery: Classroom/Virtual Duration: 5 days This course explores how to integrate the airport’s mission/vision, master plan, airport brand and customer service delivery, and create the necessary alignment between all essential players (airport operator and the entire airport community) to achieve excellent results. These include enhanced customer experiences, improved customer satisfaction, a more positive airport … Continue reading Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results