The world’s best airports,
from the voice of passengers.

The ASQ Customer Experience Awards are the world’s most credible recognition of airport excellence in customer experience. Delivered annually by Airports Council International (ACI) World, the awards are shaped by the voice of passengers and grounded in data from ASQ’s globally standardized Departures and Arrivals Surveys.

It is how airports turn real passenger feedback into trusted recognition — and make excellence visible.

Logo for the ASQ Customer Experience Awards, featuring bold blue text and two blue star shapes on the right side against a light background, symbolizing ASQ recognition and excellence in ASQ awards.
See the 2025 Winners
How we measure excellence

THE WORLD’S MOST CREDIBLE RECOGNITION
OF THE PASSENGER EXPERIENCE

The ASQ Customer Experience Awards are built on the airport industry’s most rigorous and representative passenger measurement program. Unlike online polls or open voting, ASQ captures real, in-journey passenger experiences, measured at the airport across the full passenger journey.

This ensures recognition accurately reflects performance.

110 COUNTRIES

Passenger feedback collected worldwide

400+ AIRPORTS

Benchmarked across size, region, and category

50+ TOUCHPOINTS

Covering the full passenger journey at the airport

Every voice counts,
Every journey matters

Every ASQ Customer Experience Award is shaped by more than 700,000 passenger voices each year, gathered on-site, in real time, and in multiple languages.

This approach ensures that recognition represents all passengers and reflects what travellers actually experience, every day.

A blue circular badge with white text that reads AIRPORTS COUNCIL INTERNATIONAL around the edge and ASQ Customer Experience Awards 2025 in the center with star accents, celebrating ASQ recognition for outstanding service.

2025 ASQ CUSTOMER EXPERIENCE AWARD WINNERS

The ASQ Customer Experience Awards recognize airports that perform among the best globally, defined by real-time passenger data collected through ASQ’s Departures and Arrivals Surveys.

Overall Recognition

Top 20% of airports during the period.

Category Awards

Top 5% of airports by region (through the Departures Main Program).

See past winners

Proven leaders in passenger experience

ACI World Director General’s Roll of Excellence

The ACI World Director General’s Roll of Excellence honours airports that demonstrate sustained leadership in customer experience over time. Inductees are recognized for consistent performance, long-term commitment, and excellence validated by passenger data.

See past inductees
Ankara Esenboğa Airport (Ankara, Turkey)
Greenville-Spartanburg International Airport (Greer, United States of America)
Izmir Adnan Menderes Airport (Izmir, Turkey)
Louis Armstrong New Orleans International Airport (New Orleans, United States of America)
Newcastle International Airport (Newcastle, United Kingdom)
Pattimura International Airport (Ambon, Indonesia)
Supadio Airport (Pontianak, Indonesia)
Yogyakarta International Airport (Java, Indonesia)
A man in a suit walks down a sunlit airport corridor, pulling a rolling suitcase with one hand and carrying a backpack, heading toward a distant group of people.

WHAT’S BEHIND OUR
BENCHMARKING PROCESS

ASQ recognition is grounded in a methodology trusted by airports worldwide.

On-site passenger surveys — not online voting

Globally standardized questionnaires

Fair benchmarking by size, region, and category

Continuous data collection throughout the year

Scientifically robust sampling and quality controls

This approach ensures that every ASQ Customer Experience Award represents credible, comparable, and meaningful excellence.

Data that drives airport excellence

The ASQ program

The ASQ program is the airport industry’s leading passenger experience benchmarking system. Beyond recognition, it provides airports with actionable insights to understand performance, identify priorities, and continuously improve the passenger journey.

Over half of the world’s travellers passed through an ASQ airport
ASQ airports survey more than 700,000 passengers annually.
ASQ surveys measure passenger satisfaction & experience and help airports improve customer experience, service offerings, and non-aeronautical revenue.
The ASQ survey offers flexible survey frequencies, designed to support airports of all sizes worldwide.

Our partners in celebrating excellence

The ASQ Customer Experience Awards are supported by select partners who share the commitment to advancing airport excellence and improving the passenger experience worldwide.

Gold sponsor

The image displays the word SITA in large, bold, dark green capital letters on a white background, highlighting its connection to ASQ recognition and ASQ awards.

Official Awards Partner

Logo for Eclipse Awards featuring a blue abstract figure with arms raised under a yellow arc resembling the sun, next to the text eclipse AWARDS. Below, it says RECOGNIZE. EMPOWER. REPEAT.—perfect for asq recognition or asq awards events.
A woman in a gray coat smiles while standing outside at an airport with a suitcase and holding travel documents, celebrating her recent ASQ recognition as the sun sets in the background.

Ready to be recognized for airport excellence?

Join the world’s leading airports and turn passenger feedback into trusted recognition.

Learn more about the ASQ program