The tool helps airports to:
Evaluate the level of process points and equipment needed throughout the airport passenger journey
Assess queue lengths and queue time
Discern any stress or breaking points
The tool is user friendly and not complex, allowing non-technical airport employees to make use of the model through simple inputs and a painless user interface in order to assist airports in providing an efficient, safe, and seamless passenger experience.
The tool focuses on terminal process points including:
Check-in (online, bagdrop, traditional desks)
Emigration and immigration
It uses average cycle times throughout each process point to generate an overall queue time for that process point.