ACI reveals full year global barometer results of airport passenger satisfaction

Montreal, 14 February 2019 – Overall global passenger satisfaction with airport service quality increased during 2018, according to the latest findings of the Airports Council International (ACI) World Airport Service Quality (ASQ) barometer . Airline check-in and passport/ID control processes generated the highest levels of satisfaction in 2018, while airport facilities are the points of contact that have improved the most. Value for money of restaurants … Read more about ACI reveals full year global barometer results of airport passenger satisfaction

ACI World announces new evolution of world-leading ASQ Awards

ASQ is the only globally-established service quality benchmarking programme Montreal, 31 January 2019 – Airports Council International (ACI) World has today announced an evolution of its world-leading Airport Service Quality (ASQ) Awards programme which reflect the increasingly dynamic airports industry. ASQ is the world’s leading airport passenger service and benchmarking programme measuring passengers’ satisfaction while they are travelling through an airport. Some 400 airports across … Read more about ACI World announces new evolution of world-leading ASQ Awards

Major investments in airport infrastructure vital to meeting future travel demand

ACI World participates in CityAge: New York under the theme ‘Build the future’ New York, 31 January 2019 – Airports Council International (ACI) World today emphasized the importance of investing in new and improved airport infrastructure to accommodate growth in traffic demand and maintain high levels of service expected by passengers. Addressing a leadership network at CityAge: New York, under the theme “Build the Future,” … Read more about Major investments in airport infrastructure vital to meeting future travel demand

Industry, government, and law enforcement have a responsibility to work together to protect aircraft and airports from drones

New Advisory Bulletin on drone-related disruption to aircraft operations published Montreal, 28 January 2019 – Airports Council International (ACI) World has today published an Advisory Bulletin to help airports address the risks posed by drone-related disruption to aircraft operations. ACI World believes that, while regulators and police will likely be the authority in addressing both enforcement and the preparation of anti-drone measures, all industry stakeholders … Read more about Industry, government, and law enforcement have a responsibility to work together to protect aircraft and airports from drones

Programme launched for ACI World/Asia Pacific annual conference

Aviation leaders will explore the theme: ‘What’s next for aviation? The future starts now’ Montreal, 27 January, 2019 – The programme for the 2019 Airports Council International (ACI) Asia-Pacific/World Annual General Assembly, Conference & Exhibition – one of the most anticipated events on the aviation calendar – has been launched. The two-day conference – to be held from 2–4 April 2019 in Hong Kong – … Read more about Programme launched for ACI World/Asia Pacific annual conference

ACI World launches first online certificate in Smart Security

Programme promotes innovation, strengthened security and increased efficiency Montreal, 24 January 2019 – Airports Council International (ACI) World today launched the first ACI Certificate in Smart Security which will introduce participants to the core concepts of this globally-established programme. The certificate is offered by ACI World’s Global Training division and forms a new component of the Smart Security programme which assists airports and screening authorities … Read more about ACI World launches first online certificate in Smart Security

ACI World partners with PT Angkasa Pura I (Persero) for 2019 Customer Experience Global Summit in Indonesia

The second ever Global Summit will be held in Bali in September Montreal, 24 January 2019 – Airports Council International (ACI) World has today announced that the second ACI Customer Experience Global Summit will be held in partnership with PT Angkasa Pura I (Persero) from 2 to 5 September in Bali, Indonesia. Last year’s inaugural summit was held in Halifax, Nova Scotia, Canada and this … Read more about ACI World partners with PT Angkasa Pura I (Persero) for 2019 Customer Experience Global Summit in Indonesia

ACI World found passenger traffic finished the year with stable growth

Air freight market experienced significant volatility as 2018 drew to a close Montreal, 23 January 2019 – Airports Council International (ACI) Word found that, despite small monthly fluctuations, the general passenger traffic growth trend between August and November in 2018 was quite stable, hovering between 5% and 5.5%. ACI recorded a 5.0% increase in global passenger traffic in November as the year drew towards its … Read more about ACI World found passenger traffic finished the year with stable growth