ACI World publishes annual World Airport Traffic Report

Passenger and cargo growth show remarkable resilience in the face of ongoing global trade and political tensions Montreal, 20 September 2018 – Airports Council International (ACI) World today published the 2018 edition of its Annual World Airport Traffic Report (WATR) which found that global passenger and cargo growth remained resilient and robust in the face of threats from trade and political tension around the world. … Read more about ACI World publishes annual World Airport Traffic Report

Privatization has proven successful in developing airport infrastructure to cope with traffic growth

Appropriate and proportionate oversight can facilitate private investment in capacity and service improvement Fortaleza, 18 September 2018 – At the 2018 World Aviation Forum, in Fortaleza, Brazil, Airports Council International (ACI) World, today called on governments and regulators to facilitate appropriate private investment in airports since it has proven to help deliver strong traffic growth, significant increase in capital expenditure, and improvement in service quality … Read more about Privatization has proven successful in developing airport infrastructure to cope with traffic growth

Soaring through the glass ceiling: Five Aviation/Aerospace stakeholders launch global study on women in leadership

September 13, 2018 – Five stakeholder organizations in the aviation and aerospace industry will launch a global study – “Soaring Through the Glass Ceiling” – to identify and promote means by which the aviation and aerospace industry can more effectively recruit and advance women into leadership roles.   The study is scheduled for release in the second quarter of 2019. Women have made great strides in many … Read more about Soaring through the glass ceiling: Five Aviation/Aerospace stakeholders launch global study on women in leadership

ACI World partners with Shapiro Communications to help airports deliver an ‘exceptionally human’ customer experience

Halifax, 13 September 2018 – At the inaugural Customer Excellence Global Summit, Airports Council International (ACI) World has announced a new partnership with Shapiro Communications to deliver a new programme called The Exceptionally Human Airport Experience. The programme is designed for the entire airport workforce, from the executive team, senior leadership, managers, and all front-line employees to help them develop and improve fundamental communication skills … Read more about ACI World partners with Shapiro Communications to help airports deliver an ‘exceptionally human’ customer experience

World’s top performing airports celebrated at ACI Airport Service Quality Awards ceremony

Halifax, 12 September 2018 – The airport industry’s commitment to the customer experience was celebrated today as Airports Council International (ACI) held its annual Airport Service Quality Awards ceremony. The awards ceremony was held during the inaugural ACI Customer Excellence Global Summit, in Halifax, Canada, an appropriate setting for recognising the top performers in customer service according to the passengers themselves. The ASQ programme is … Read more about World’s top performing airports celebrated at ACI Airport Service Quality Awards ceremony

ACI World launches new handbook to help airports enhance accessibility of air travel for persons with disabilities

Halifax, 12 September 2018 – In continuing the drive to advance the experience for all passengers at airports, Airports Council International (ACI) World today launched an updated edition of its Airports & Persons with Disabilities Handbook. This guidance document is intended to help airports enhance the accessibility of air travel for persons with disabilities, including those with reduced mobility and hidden disabilities, and was launched … Read more about ACI World launches new handbook to help airports enhance accessibility of air travel for persons with disabilities

First ever ACI Customer Excellence Global Summit to help airports deliver the best customer experience kicks-off

Halifax, 12 September 2018 – Airports Council International (ACI) World will today kick-off its inaugural Customer Excellence Global Summit which is dedicated to sharing and exploring industry best practice in delivering better airport experiences for passengers. The summit, hosted by Halifax Stansfield International Airport, is organized around  follow the theme of “delivering the best experience.” It is a most timely subject for airports as they … Read more about First ever ACI Customer Excellence Global Summit to help airports deliver the best customer experience kicks-off

New research paper examines cultural influences on perceptions of airport customer experience

Montreal, 6 September 2018 – Airports Council International (ACI) World has today published a research report exploring how culture can influence how passengers assess their experience of airport customer service and facilities. The paper – entitled The influence of culture on perceptions of the airport customer experience – has been produced to support airport managers as they develop and tailor their customer experience management programmes … Read more about New research paper examines cultural influences on perceptions of airport customer experience