Quality Management in Airport Security

Airport Security Diploma
Delivery: Classroom
Duration: 5 days

The ACI Quality Management in Airport Security is a practical course and provides guidance to aviation security personnel at a managerial level on quality management in airport security and associated pro-active initiatives that are in accordance with QMS and airport industry leading practices.

Learning objectives

By the end of this course students will be able to:

  • Apply the concepts of quality management to aviation security and explain the role of the aviation security manager
  • Describe in detail how a quality management system can be implemented
  • Understand the contribution that Quality Management System (QMS) provides to an integrated security system
  • Implement a robust quality control programme and a process of continuous improvement
  • Set up and run a QMS committee
  • Set up procedures and mechanisms for reporting and recording quality, service, and security incidents
  • Create measures to benchmark and assess effectiveness
  • Implement regular reporting mechanisms and communications channels within the airport and other relevant agencies
  • Create a QMS training provision
  • Develop and maintain quality management within the organization

Target audience

  • Airport managers and personnel with security and quality management responsibilities
  • Suppliers and service providers with security responsibility at an airport (e.g., ground handlers, maintenance organization, cargo agents, catering, or airport security providers)
  • Civil aviation security regulators

Course content

  • The importance of quality management and its application to airport security
  • Principles of a systems approach to Quality
  • A practical approach to quality management: how to design and implement initial and evolving QMS systems
  • Internal quality assurance / audit approaches
  • Threat and risk management
  • Reporting and recording of incidents
  • Quality, Safety, Service, and Security Culture
  • Human resources
  • Evolving the systems with and within the organization

This interactive course involves multiple simulation exercises on security planning and threat assessment in addition to managing simulated airport threats.

Pre-requisite for course registration

  1. Must hold a supervisory or management security position in a civil aviation airport
  2. Must have a minimum of one to two years’ experience in the field of airport security

This programme is intended for security supervisors and managers nominated by a senior executive of their organization.

Upcoming sessions

DatesLocationMember / WBPNon-MemberRegister
24-28 November 2019Abu Dhabi, United Arab EmiratesUS$1,575US$2,280Register
02-06 February 2020Abu Dhabi, United Arab EmiratesUS$1,575US$2,280Register
08-12 June 2020Istanbul, TurkeyUS$1,575US$2,280Register
19-23 October 2020Montego Bay, JamaicaUS$1,575US$2,280Register