Webinar – Sharing Airport Wait Times: The Opportunities of Data Exchange

5 December 2023 – 10-11 AM ET

Managing wait times is a top priority for airports focused on improving the passenger experience and minimizing reputational risks. Join a diverse group of aviation industry professionals for a discussion about the growing importance of communicating wait times at different terminal touchpoints.

This one-hour session will explore how and why airports globally are keeping passengers informed about wait times and will also touch on important issues such as performance reviews and regulatory reporting.

Key topics:

• Different methods for communicating wait times and service alternatives
• The importance of relaxed passengers on airport staff wellbeing
• How Service Level Agreements can be used to limit wait times
• Optimizing resource allocation and space utilization using real-time data
• Improving fact-based collaboration among internal and external stakeholders
• Improving Data sharing process and collaboration among internal and external stakeholders

The speakers will be:

• İsmail Hakkı Polat, Chief Planning Officer, Istanbul Airport
• Chris Marquardt, Director IT Systems, Minneapolis-St Paul International Airport
• Piero Terlizzi, IT Director, Aeroporti di Roma
• Federico Cabrera, Operations and Customer Experience Manager, Aeropuertos Uruguay

The moderator will be Jean-Sébastien Pard, Senior Manager, Facilitation, Passenger Services and Operations, ACI World.

Xovis is the Collaboration Partner for this webinar.