Webinar – Building Airport Communities: Lessons from Airports Leading in CX

9:00-10:00 AM ET

Join us to explore how airports are building stronger communities through customer experience excellence.

Hear from ACI Customer Experience Accredited airports as they share real-world strategies to enhance passenger engagement, empower staff, and foster stakeholder collaboration.

Learn how ACI’s accreditation supports continuous improvement – creating more inclusive, welcoming, and resilient airport environments.

Walk away with practical insights to help your airport thrive.

The speakers will be:

• Yasin Yilmaz, Customer Experience Deputy Manager, iGA Istanbul Airport
• Yadu Arora, Head- Quality & Customer Experience, Chhatrapati Shivaji Maharaj International Airport
• Alisson Larrea, Marketing, Corporate Affairs and Social Responsibility, Mariscal Sucre International Airport

The host will be Krystyna Pokholchuk, Manager, Customer Experience Accreditation, ACI World.

The moderator will be Dan Ferreira, Manager, User Experience, Amadeus.