ACI World congratulates Changi Airport for completing the Airport Health Measures Audit Program
Changi is the first airport in Asia-Pacific region to complete the program Montreal, 14 September 2021 – Airports Council International (ACI) World has today congratulated Changi Airport in Singapore for being the first in the Asia-Pacific region to successfully complete the Airport Health Measures Audit Program. The COVID-19 pandemic continues to dramatically affect passenger traffic at airports…
ACI Customer Experience Global Summit set for Krakow in 2022
Krakow will be the first European host of the event Montreal, 9 September 2021 – As the 2021 Customer Experience Global Summit drew to a successful conclusion in Montreal today, Airports Council International (ACI) World announced that next year’s event will be held in partnership with Kraków Airport in Kraków, Poland on 13, 14, and 15…
ACI celebrates world’s best airports for customer experience at global summit
Airport Service Quality awards gala recognizes airports judged best by customers Montreal, 8 September 2021 – During the Customer Experience Global Summit today, Airports Council International (ACI) World in partnership with Amadeus has celebrated the winners of this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers. While the COVID-19 pandemic…
ACI announces evolution of Industry leading Airport Service Quality program
Third Customer Experience Global Summit gets underway in Montreal Montreal, 8 September 2021 – Airports Council International (ACI) World has today announced a major new evolution of its industry-leading Airport Service Quality program as the third annual Customer Experience Global Summit kicked off in Montreal. ASQ surveys measure passengers’ satisfaction while they are travelling through an…
ACI World welcomes Good Health Pass Collaborative Interoperability Blueprint
“Success will be reliant on global interoperability and a safe, reliable system” Montreal, 12 August 2021 – Airports Council International (ACI) World has today welcomed the publication of the Good Health Pass Collaborative Interoperability Blueprint. Commenting on the publication, ACI World Director General Luis Felipe de Oliveira said: “As we continue to navigate recovery, cooperation…
ACI World launches new guidance on developing cargo operations at airports
Cargo remains an important engine for economic recovery Montreal, 5 August 2021 – Airports Council International (ACI) World has today published a complimentary report to help airport operators develop successful cargo strategies that can contribute to the sustained recovery of the industry by developing alternative revenue streams. The Developing Cargo at Airports guide has been…
ACI World updates airport operations business recovery guidance
New information on health passes, COVID-19 testing facilities and risk management Montreal, 2 August 2021 – Airports Council International (ACI) World has today published updated guidance for airports to aid in their recovery from the COVID-19 pandemic and its impact on their operations. As the industry prepares to sustain a long-term recovery, the third edition…
ACI World welcomes ICAO Secretary General Mr. Juan Carlos Salazar
Montreal, 2 August 2021 – Airports Council International (ACI) World has welcomed Mr. Juan Carlos Salazar of Colombia as he officially takes up the role of Secretary General of the International Civil Aviation Organization (ICAO). ACI World looks forward to strengthening the already close relationship with Mr. Salazar and ICAO to continue to support and…
Airport Operations and COVID-19 – Business Recovery (Version 3)
As the industry prepares to sustain a long-term recovery, the third edition of Airport Operations Business Restart and Recovery has been retitled to Airport Operations and COVID-19: Business Recovery, and has been sponsored by Honeywell. In Version 3, ACI has: Updated its guidance on the practical and efficient health and operational measures to support safe…
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