The impact of COVID-19 on the airport business and the path to recovery

Montreal, 25 March 2021 – Airports Council International (ACI) World has published its sixth assessment analyzing the economic impact of the COVID-19 pandemic, its effects on the global airport business, and the path to recovery. A year ago, on 11 March 2020, the World Health Organization (WHO) declared the COVID-19 outbreak a pandemic. Since then,…

Pandemic’s dramatic impact on aviation endures but signs of recovery emerge

Safe travel requires interoperable health data-sharing framework, says ACI Montreal, 25 March 2021 – Airports Council International (ACI) World has today published analysis that, despite some positive signs for recovery emerging, the impact of the COVID-19 crisis on airport revenues will still be deeply felt in 2021. The analysis – published today in the Advisory…

ACI World updates guidance on restart and recovery for airports

New information on COVID-19 testing facilities and vaccine distribution included Montreal, 16 March 2021 – Airports Council International (ACI) World has today published new guidance for airports to help them prepare for restart and recovery from the COVID-19 pandemic and its impact on their operations. As the trajectory of recovery has been affected by new…

Updated ICAO guidance supports harmonized global recovery, says ACI

New considerations on testing and vaccination published by ICAO Montreal, 12 March 2021 – Airports Council International (ACI) World has today welcomed updated industry guidance published by the International Civil Aviation Organization (ICAO) which will support a harmonized and consistent global recovery from the COVID-19 pandemic. Aviation has been brought to a standstill and a…

Airports invest in technology to advance industry recovery

Industry showing agility accelerating improvements to customer journey Montreal, 11 March 2021 – Airports Council International (ACI) World has today issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World has collaborated with SITA for the past 17 years on the annual Airport IT…

World’s best airports for customer experience revealed

Airport Service Quality awards based on the views of customers in 2020 Revamped awards recognize how airports have responded to COVID-19 concerns Montreal, 1 March 2021 – Airports Council International (ACI) World has today revealed this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers. The COVID-19 pandemic…

ACI World responds to The Economist leader

‘Any proposal that puts recovery at risk should be discounted’ Montreal, 26 February 2021 – In a letter to the editor in response to the Leader entitled ‘Time to end duty-free’ (27/02/21) published in The Economist this week, Airports Council International (ACI) World Director General Luis Felipe de Oliveira wrote: “In an increasingly competitive and…

ACI World congratulates new ICAO Secretary General Mr. Juan Carlos Salazar

Outgoing Secretary General Dr. Fang Liu thanked for her contribution Montreal, 25 February, 2021 – Airports Council International (ACI) World today extends its sincere congratulations to Mr. Juan Carlos Salazar of Colombia on his election as new Secretary General of the International Civil Aviation Organization (ICAO). Mr. Salazar has been elected at a crucial point…

ACI World launches Voice of the Customer recognition

Recognition for airports that prioritized listening to customers during the pandemic Montreal, 8 February 2021 – Airports Council International (ACI) World has today revealed those airports that have continued to prioritize listening and engaging with customers during the COVID-19 pandemic. ‘The Voice of the Customer’ recognition is for airports which demonstrated significant efforts in gathering…

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