ACI Launches a Guide to Airport Performance Measures

Montreal, 27 February 2012 – Airports Council International is pleased to announce the release of a Guide to Airport Performance Measures. This Guide provides airport managers with an overview and better understanding of the Key Performance Areas (KPAs) that can be used to assess the individual strengths and weaknesses of airports Based on six KPAs,…

ACI’s 2011 ASQ Awards Name Incheon International Airport Best Airport Worldwide in Overall Customer Satisfaction

Montreal, 14 February 2012 – Airports Council International is pleased to announce the recipients of its annual Airport Service Quality (ASQ) Awards for 2011. Speaking from the Trinity Conference in Seoul, South Korea on Incheon International Airport named the Best Airport Worldwide for seven consecutive years, ACI World Director General Angela Gittens stated, “For Incheon…

Passenger traffic ends the year on strong footing with a rise of 5% in December and for the year

Montréal, 3 February 2012 – The international traveller is leading the global growth curve in passenger traffic since the stock of international passengers has risen by almost 7 percent year over year in December 2011. Overall passenger traffic posted gains of 5 percent for both the month of December and the entire year as compared…

ACI World Launches Airport Service Quality (ASQ) Retail Benchmarking Programme

Montreal, 24 January 2012 – ACI World is proud to announce the launch of its Airport Service Quality (ASQ) Retail programme. ASQ Retail is an impartial industry benchmarking tool that enables airport managers to improve the performance of airport retail operations in three key areas: food and beverage, duty-free and non-duty-free goods. ACI World Director…

Announcing the Airport Council International Airport Economics Survey 2011

Montreal, 12 January 2012 – ACI World Director General Angela Gittens is pleased to announce the release of the Airport Economics Survey 2011. Gittens stated, “As background on the financial results in 2010, as always, it is important to consider the traffic trends during the reporting period. Powered by a strong rebound in the global…

Lasting passenger growth at 3% as air freight stays in negative territory for seventh month

Montreal, 09 January 2012 – Both international and domestic passenger traffic show resilient growth at 3 percent year over year in November 2011. Notwithstanding, with consumer and business confidence deteriorating in the major economies of Europe, Asia-Pacific and North America, this has abetted the continued decline in global air freight by almost -2 percent. Latin…

21st ACI World Annual General Assembly, Opening Remarks, Angela Gittens, Director General, ACI World

Good afternoon. As we close on our 20th Anniversary year, I would like to take some time to reflect on how you have positioned us to march successfully to our next milestone anniversary. I hope that you have a chance to read the book highlighting our first two decades of service and enjoyed learning more…

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