Last year, Airports Council International (ACI) World and Amadeus introduced new technology innovation awards to celebrate the increasingly important role new innovations in technology play for the airport community, not only over the past year but also for the future.

Once again in 2022, don’t miss the opportunity to showcase the great work done by your airport and its leaders to the industry by submitting your application by Friday, 15 July 2022.

The winners will be announced at ACI World/Africa Annual General Assembly, taking place in Marrakesh, Morocco on 24 – 26 October 2022.


2022 Technology Innovation Awards Admissibility and Categories


The contest is open to all ACI airport members, and we encourage airports of all passenger sizes to participate.


The ACI Amadeus Technology Innovation Awards are comprised of three categories for all ACI member airports. The innovation must have been implemented between May 2021 and May 2022 to qualify. Each airport can submit only one entry per category— no exceptions. There are no fees to participate.

This award is to recognise airport innovations in relation to its impact on the global airport passenger processes and experience across the following areas:

Innovations to help adapt and provide a personalised experience based on individual passenger preferences
Technological innovations to ensure a seamless, touchless passenger journey
Innovations to improve communication and provide passengers with timely, accurate travel information
Innovations that contribute to the improvement of the global airport passenger process and experience
Evaluation criteria
Description of the innovation
Positive Impact to the passenger journey through customer experience, touchless processes, efficiency, and digital strategies.
Impact on communications to inform the travelling public and provide opportunity to personalize the travel journey.
Originality of the innovation
Positive impact on other airport stakeholders which can influence the passenger experience and processes

The evaluation will consist of a score 1-10 within each of these criteria and the highest overall score will be declared the winner.

This category is looking for new industry initiatives which have improved the core aspects and processes of airport operations within a specific area or from a more global perspective. This more specifically targets innovations from a technology and digital transformation perspective.

Evaluation criteria
Description of the innovation
Impact on airport operations efficiency or savings
Influence this innovation may have on the industry at large
Positive impact on processes for staff, passengers and/or other stakeholders
Originality of the innovation

The evaluation will consist of a score 1-10 within each of these criteria and the highest overall score will be declared the winner.

Characteristics of an Innovation Leader
Visionary - promotion of a new vision about the future of the industry and opportunities to get there.
Thinking outside the box - think differently, unconventionally, or from a new perspective (opposite of “it has always been done that way”).
Encouraging educated risk taking and change management.
Observant - showing keen perceptiveness / accurate and deep understanding, looking beyond the airport to get a new perspective.
Team Builder – passionate and inspiring. Impact as a leader and influence on promoting change and new ways of doing things.
Evaluation criteria
Description of the impact on the industry from the nominated candidate.
Positive Impact to the passenger journey through customer experience, touchless processes, digital strategies and others.
Supported to innovation and encouragement for business transformation.
Originality of the innovation.
Influence/impact to the industry.

The evaluation will consist of a score 1-10 within each of these criteria and the highest overall score will be declared the winner.

Evaluation Committee of Experts

A committee composed of independent industry experts, with a strong knowledge and interest in technology, innovation and industry transformation will be selected. There will be no current airport employees or industry suppliers.

Applications for 2022 are now closed.

For questions about the 2022 ACI Amadeus Technology Innovation Awards, please contact

2021 Technology Innovation Awards Winners

Best Airport Innovation Leader

Mr. Dave Wilson
Director, Airport Innovation at Seattle-Tacoma International Airport


Mr. Wilson has a long track record of innovation and promoting innovation within the global airport community.

During the pandemic, Wilson led the development of ACI’s Check & Fly app, which allows users to check ACI’s Health Measures Portal for the status of COVID-19 measures at hundreds of airports worldwide. Throughout the project, Wilson worked with a team of international airports to innovate this solution.

Among many initiatives, Wilson has contributed to ACI’s Community Recommended Information Services (ACRIS) and has worked tirelessly with airports, airlines, business partners and regulators to promote solutions like online car parking reservations, airport digital maps, online food ordering and food delivery robots. He has also served on several ACI and other committees promoting the adoption of new technologies in aviation.

Best Innovation in Airport Operations and Installations management

Frankfurt Airport
LuRAI – Luggage Recognition Artificial Intelligence


To reduce the percentage of misrouted bags, Frankfurt Airport’s operator Fraport developed a solution for baggage recognition based on Computer Vision Technology. Leveraging cameras that create a “digital fingerprint” of luggage, the system identifies mismatched bags in the baggage handling system (BHS) and automatically corrects any errors, hence minimizing the need for manual re-checking.

In the first three months of operation, the AI automatically detected and corrected 92% of all tracking errors, eliminating approximately 12,000 manual rechecks.

Best Innovation in Airport Passenger Related Processes

Hong Kong International Airport (HKIA)
Single Token Journey

Hong Kong_Single Token Journey

Hong Kong International Airport’s Single Token Journey (STJ) enables passengers to pass through departure checkpoints simply by showing their faces.

Once a passenger has completed the check-in process using a smart check-in kiosk, a digital token is created at the backend by extracting the passenger’s passport and boarding pass information. The passenger can then use his/her face as identification and breeze throughout the airport—from bag drop to security checkpoint and boarding—eliminating the need to show travel documents and boarding pass again. The digital tokens are created without taking photos of the passengers, making the process less intrusive and increasing the enrolment rate.

These include innovations or nominations from:

  • Aeroporto di Bologna
  • Amsterdam Airport Schiphol
  • Beijing Capital International Airport
  • Cincinnati/Northern Kentucky International Airport
  • Frankfurt Airport
  • Fraport AG - Frankfurt Airport Services Worldwide
  • GMR Hyderabad International Airport Limited
  • Greenville-Spartanburg International Airport
  • Hartsfield-Jackson Atlanta International Airport
  • Hong Kong International Airport (HKIA)
  • İzmir Adnan Menderes Airport
  • JFKIAT - Terminal 4 at JFK International Airport
  • Kempegowda International Airport, Bengaluru
  • Korea Airports Corporation (KAC)
  • Miami International Airport
  • Narita International Airport
  • Quito International Airport
  • San Francisco International Airport
  • Seychelles International Airport/Seychelles Civil Aviation Authority
  • Sharjah Airport
  • Toronto Pearson International Airport