Dimitri Coll
Senior Vice President, Airport Experience and Training
Office: Montreal
Dimitri Coll main responsibilities are to manage the Airport Experience programme and Global Training. His goals are to help airports to enhance customer and employee experience and develop training plans and career paths for airports and learners.
Dimitri Coll holds a BBA (1998) and a MSc in Marketing (2000) from Hautes Etudes Commerciales (HEC) in Montreal, Quebec. With mare than 20 years of experience in marketing across a variety of industries, he is an expert in product management, customer experience and marketing research. In previous roles, Dimitri was in charge of customer experience management and service design for Hydro-Quebec, as well as product management and new product design for National Bank Insurance and telecommunications company Videotron.
In addition to his work at ACI World, Dimitri teaches marketing research and market analysis at HEC Montreal.