Delivering excellence on passenger service quality has become one of the most important objectives for airports worldwide. Even in these challenging times, more and more airports have committed to improve the passenger experience, reaching and overcoming what travellers are demanding. At the same time, airports are constantly facing a growing requirement to increase the efficiency of their infrastructure and reduce operational costs, providing a flexible framework for stakeholders to deliver their services in a coordinated way.
In this environment, it is clear the value of Information Technology (IT) as the main way for airports to constantly meet passengers and stakeholders’ needs. Moreover, IT has become the enabler of virtually all airport business processes. By implementing new IT solutions, it is possible to ensure that operational requirements are consistently, efficiently and reliably met, on good days and bad days, during peak operational periods as well as periods of flight disruption.
All of the ACI World IT initiatives are coordinated through the ACI World Airport IT Standing Committee (AITSC), established by the ACI World Governing Board in April 2009. The AITSC is constituted by leaders from airports and business partners around the world. The main mission of this Committee is to formulate Recommended Practices (RPs) and develop guidelines, benchmarking and training materials to help airports find the best business solutions for themselves, their partners and their customers.
One of the main outcomes of the Committee was the publication of the Common Use IT Handbook in November 2007, an excellent and useful collection of best practices on Airport IT, and the development of the Airport Community Recommended Information Services (ACRIS) initiative. If you want to receive more information on the ACI World AITSC, please contact me directly via any of the options listed below.
For more information contact:
Serge Yonke Nguewo
Senior Manager, Facilitation and IT