ASQ Forums


The 2020 ASQ Forums will be held during the third annual ACI Customer Experience Global Summit in Kraków, Poland. More information on registration, accommodation, and the conference programme will be provided later.

ASQ Forums allow for face-to-face discussions between the airports of the world and the members of the ACI ASQ team on the key findings and learnings from ASQ and how the programme can continue to be enhanced.

ACI ASQ Forums are run regionally to make it easy for all airports to attend, wherever in the world they may be located. This annual event is rotated to represent one region per year.

If you would like more information or would like to join the mailing list for ASQ Forums, please email

Past ASQ Forums

View photos from the past ASQ Forums.


Bali, Indonesia (2-5 September 2019)


Halifax, Canada (10-13 September 2018)


Haikou, China (26-28 April 2017)

Prague, Czech Republic (13–15 September 2017)

Detroit, Michigan (2–4 October 2017)


Napoli, Italy (30 Nov.–2 Dec. 2016)

Guayaquil, Ecuador (2–4 November 2016)

Brisbane, Australia (20–22 April 2016)


Madrid, Spain (21-23 October 2015)

Tianjin, China (22-24 September 2015)

Montreal, Canada (9-11 September 2015)