Media releases

The best airports for customer experience worldwide—as chosen by passengers 

Awards based on most reliable global measurement and benchmarking program for airport customer experience Montreal, 11 March 2024 – Airports Council International (ACI) World in partnership with leading travel technology company Amadeus, today announce the best airports for customer experience worldwide—as chosen by passengers—through the renowned Airport Service Quality (ASQ) Awards. The ASQ program stands…

Top 20 markets for air travel demand forecast according to latest ACI World data

ACI World releases its flagship World Airport Traffic Forecasts 2023–2052 Montreal, 14 February 2023 – Airports Council International (ACI) World today releases the annual World Airport Traffic Forecasts (WATF) 2023¬–2052 dataset, showing the Top 20 markets for air travel demand among other key air traffic findings. The latest WATF extends its horizon by an impressive…

 ACI and China to strengthen cooperation of Chinese airports

Guangzhou Airport announced as the host of the 2025 ACI World Customer Experience Summit & Exhibition ACI World Director General Luis Felipe de Oliveira and CCAA Chairman Mam Wang Ruiping sign MoU on strengthened collaboration. Montreal, 17 January 2024 – Airports Council International (ACI) World, ACI Asia-Pacific & Middle East (ACI APAC & MID), and…

ACI World welcomes its first woman Chair: Ms. Candace McGraw, CEO of Cincinnati/Northern Kentucky International Airport

ACI World welcomes its first woman Chair: Ms. Candace McGraw, CEO of Cincinnati/Northern Kentucky International Airport Montreal, 11 January 2024 – Airports Council International (ACI) World welcomes its first woman Chair, Ms. Candace McGraw, CEO of Cincinnati/Northern Kentucky International Airport (CVG), bringing her vast industry knowledge to lead the trade association of the world’s airports….

ACI World and Cirium partner on landmark data collaboration to strengthen world’s leading Airport Service Quality program

Partnership solidifies ACI World’s commitment to accuracy and reliability of customer experience data Montreal, 14 December 2023 – Airports Council International (ACI) World and Cirium, a global leader in aviation data analytics, begin a landmark collaboration to strengthen the Airport Service Quality (ASQ) program—the world’s leading airport customer experience measurement and benchmarking program. The ASQ…

COP28: ACI World supports cleaner energy sources for aviation at Global Sustainable Aviation Forum 

ACI World advocates for regulatory frameworks that facilitate airports’ transition to cleaner energy sources Dubai, 6 December 2023 – Airports Council International (ACI) World today reiterates its support for cleaner energy sources at the Global Sustainable Aviation Forum, a critical side-event of COP28, organized by the Air Transport Action Group (ATAG) that reunites key speakers…

For media releases from 2020 or earlier, please contact our Media Relations team.

Advisory Bulletins

The trusted source for air travel demand updates

Montreal, 14 February 2024 – Airports Council International (ACI) World has published its first bi-annual air travel demand update of 2024, pulling data from over 2,600 airports across more than 180 countries and territories globally. Before the COVID-19 pandemic, global passenger volume was estimated to reach 10.5 billion passengers in 2023, or 119% of the…

Global passenger traffic expected to recover by 2024 and reach 9.4 billion passengers

Industry outlook for 2023–2024 Montreal, 27 September 2023 – Airports Council International (ACI) World has published its fourteenth quarterly assessment analyzing the impact of the COVID-19 pandemic, its effects on airports, and the path to recovery. Passenger traffic forecast 2023–2024: key takeaways Chart 1: Projected global quarterly passenger traffic compared to the 2019 level (2020–2024,…

Common Use Self-Service (CUSS)

Transition to CUSS 2.0 Environment Montreal, 11 July 2023 – Common Use Self-Service (CUSS) kiosks enable multiple airlines to provide self-service options from a single machine. Passengers can use these kiosks for check-in, seat selection, and baggage tagging, resulting in less time spent in lines and more efficient terminal usage. This initiative aims to simplify,…

Long-term management of COVID-19 and building resilience for future public health emergencies in the aviation sector

Montreal, 20 June 2023 – ACI World would like to bring the ICAO State Letter entitled Long-term management of COVID-19 and building resilience for future public health emergencies in the aviation sector to your attention since it has very direct implications for all our airport members. ICAO routinely communicates with States on technical matters, but…

Strong northern hemisphere summer season expected amidst recession risks

Industry outlook for 2023 Montreal, 19 June 2023 – Airports Council International (ACI) World has published its thirteenth quarterly assessment analyzing the impact of the COVID-19 pandemic, its effects on airports, and the path to recovery. Industry outlook and aviation Global economic growth faced significant challenges in 2022, with a slowdown to 3.2% due to…

The impact of COVID-19 on airports—and the path to recovery

Industry outlook for 2023 Montreal, 22 February 2023 – Airports Council International (ACI) World has published its twelfth quarterly assessment analyzing the impact of the COVID-19 pandemic, its effects on airports, and the path to recovery. With the removal of travel restrictions and quarantine requirements for vaccinated travellers in 2022, there has been an upsurge…

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