Press Releases

ACI and Amadeus announce partnership supporting the 2020 ASQ Awards

ASQ awards represent the highest possible industry accolade for airport customer experience

Montreal, 26 August 2020 – Airports Council International (ACI) World and Amadeus today announced a strategic partnership to deliver this year’s world-renowned Airport Service Quality (ASQ) awards.

The annual Airport Service Quality (ASQ) Awards recognize and reward the best airports in the world according to ACI’s ASQ Departure Survey and the ASQ Arrivals Survey. These awards are an opportunity to celebrate the commitment of airports worldwide to continuously improving the passenger experience.

As a global travel technology company, Amadeus supports airports with their operations to improve the travel experience for passengers all over the world and this partnership comes at a time when it has never been more important for airports to listen to the voice of their customers.

“The partnership with Amadeus will improve the recognition of the ACI ASQ awards as the world’s leading programme assisting airports to deliver the best customer experience for our passengers,” ACI World Director General Luis Felipe de Oliveira said. “The ASQ awards represent the highest possible accolade for airport operators around the world at a time when the voice of the passenger needs to be heard as our industry begins the long recovery process from the COVID-19 pandemic. This is just the beginning of an enduring and fruitful partnership between ACI and Amadeus in support of airports and the wider aviation ecosystem and illustrates the ACI intention to work together with the industry to deliver the sustainable social and economic development to the communities we serve. Partnerships like this are important to move the industry forward during the recovery process and beyond.”

Bruno Spada, Executive Vice President Airport IT at Amadeus, commented: “We’re proud to join ACI in recognizing airport’s efforts in improving passenger services. At Amadeus we are focused on supporting airports to adapt quickly and dynamically to market changes and to deliver the best possible experience for passengers. By thinking differently about their unique challenges and deploying advanced technologies we are helping airports around the globe to address the shifting needs of passengers. Delivering safe, stress-free and touchless travel is vital to getting the world traveling again and these awards will help to showcase some of the best examples in the industry. We are delighted to be part of the industry’s collective effort to renew and recover.”

ACI helps close to 400 airports worldwide to manage and deliver the best experience for their customers, based on a proven expertise in airport operations, marketing research and customer experience management and delivery.

ACI’s ASQ suite of solutions provides airports with a comprehensive method of responding to passengers’ changing needs by delivering a 360-degree view of customer experience management. As a result of the pandemic, passengers are demanding new experiences, services and processes that emphasize health and hygiene and airports are adapting their infrastructure, adopting new technology, and streamlining their processes to best match these needs.

Airports have recognized that delivering a better customer experience is an important business tool in an increasingly competitive industry. ASQ is the only globally established programme that provides objective measurement and benchmarking for airports to help drive their performance.

Notes for editors

  1. More information about the 2020 ASQ Awards.
  2. More information about the Airport Service Quality suite of solutions.
  3. Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, customer-centric and environmentally sustainable. As of January 2020, ACI serves 668 members, operating 1979 airports in 176 countries.
  4. About Amadeus

Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways. We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. We help connect over 1.6 billion people a year to local travel providers in over 190 countries. We are one company, with 19,000 employees across 70 offices. We have a global mindset and a local presence wherever our customers need us. Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.

Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC.

To find out more about Amadeus, visit

Media contacts

Bojana Jeremic
Manager, External Relations and Special Events
ACI World
Telephone: +1 514 373 1254

Jennifer Fernandez
Corporate Communications
Telephone: +34 699 854 493