Press Releases

First ever ACI Customer Excellence Global Summit to help airports deliver the best customer experience kicks-off

Halifax, 12 September 2018 – Airports Council International (ACI) World will today kick-off its inaugural Customer Excellence Global Summit which is dedicated to sharing and exploring industry best practice in delivering better airport experiences for passengers.

The summit, hosted by Halifax Stansfield International Airport, is organized around  follow the theme of “delivering the best experience.” It is a most timely subject for airports as they contend with an unprecedented increase in air travel demand and  customer expectations.

The Summit will begin with a special welcome ceremony by Mi’kmaq Elder Cathy Martin, who will provide blessings to the more than 400 delegates from around the world who have travelled to visit her home territory.

Welcoming remarks will be delivered by Canada’s Minister of Transport, Honorable Marc Garneau by video and by President & CEO of Halifax Stansfield International Airport Joyce Carter and ACI World Director General Angela Gittens.

The delegates have been graciously welcomed via letter by the Prime Minister of Canada,  the Honorable Justin Trudeau.

“This conference brings together airport representatives from around the world to discuss the latest customer relations trends and issues,” he wrote. “I am certain that delegates will be inspired by the presentations and will benefit from this opportunity to network with their peers. I would like to thank the organizers for putting together an informative and stimulating program for everyone in attendance. I hope that participants will also take advantage of this opportunity to explore everything that Halifax has to offer.

“I understand that ACI World has chosen Halifax because of its consistent ranking as one of the top airports in terms of passenger satisfaction,” said the Honorable Marc Garneau, Minister of Transport. “Airports are important economic drivers and the Government of Canada recognizes the significant role played by Canada’s airports in supporting jobs and tourism, enabling investment and facilitating Trade. I wish you all the best at your conference.”

“Airports large and small are making the commitment to provide an excellent customer experience and ACI remains committed to helping them achieve their goal through a host of ASQ products and services,” said Angela Gittens. “The idea behind this new global event is simple: to combine the traditional multiple ASQ Forums held throughout the year into one international annual summit, providing delegates with a much-needed platform to exchange best-practices and lessons learned on the best airport customer experience, challenges and trends. It will also offer us the opportunity to celebrate the best of the best with a gala Awards ceremony and dinner.”

“On behalf of the Halifax Stanfield community, it’s my genuine pleasure to welcome you to the inaugural ACI Customer Excellence Global Summit,” said Joyce Carter. “I truly am delighted to stand here before you today, at the inaugural ACI Customer Excellence Global Summit – as the conference theme of Customer Excellence runs deep in the fabric of the Halifax Stanfield community.”

Notes for editors

To learn more about the conference, please visit the event website.

1. Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient and environmentally sustainable. As of January 2018, ACI serves 641 members operating 1953 airports in 176 countries.