Press Releases

ACI EUROPE publishes new edition of Guidelines on Passenger Services at European Airports

ACI EUROPE has published a new edition of its Guidelines on Passenger Services at European Airports publication which provides the most comprehensive guidance on how to conceptualize, plan, deliver and assess the airport passenger experience.

Putting passengers at the heart of the airport business is a major imperative for airports across Europe.

With increasing competition among airports, airports need to provide the best passenger experience to better differentiate themselves and to meet the needs and expectations of all types of passengers.

Notes for editors

1. Download the brand-new second edition of the  ACI EUROPE Guidelines on Passenger Services at European Airports. Hard copies are also available upon request; please email

2.Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring the global air transport system is safe, secure, efficient and environmentally sustainable. As of January 2018, provisional figures show that ACI serves 641 members operating 1,953 airports in 176 countries.

Media contacts:  

Hicham Ayoun               
Manager, Communications                
ACI World                
Telephone: +1 514 373 1223                

Anita Berthier                 
Manager, External Relations and Special Events                   
ACI World                   
Telephone: +1 514 373 1254