ACI Holds Awards Ceremony in Singapore for its 2011 Airport Service Quality (ASQ) Winners
| Montreal, 24 May 2012 – Today, in Singapore at the 7th ACI Asia Pacific Regional Assembly, Conference & Exhibition, Airports Council International (ACI) and Airports Authority of India (AAI) signed a Memorandum of Understanding (MOU) on ACI’s Airport Excellence (APEX) in Safety programme. | |
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| Angela Gittens, ACI World, Director General, speaking from the 7th ACI Asia Pacific Regional Assembly, Conference & Exhibition in Singapore commented, “I am very impressed by the strides that are being made by airport managers worldwide in improving their airports’ customer service based on passenger survey data obtained from ASQ Surveys. With competition among airports for passengers growing each year, and passengers growing in their demand for quality customer service across the entire airport experience, airport managers are using passenger feedback to shape and refine their offerings. In turn, by delivering higher levels of customer service on a consistent basis, airport managers are beginning to realize that the ASQ Survey enables them to use fact-based data to shape the airport customer service experience. This translates into greater passenger loyalty which drives airport revenues. I congratulate all award winners, as well as the airports not honoured today, but who are actively working on improving their customer service experience.”
ACI congratulatates Incheon International Airport for earning the top customer service award for Best Airport Worldwide 2011. We also congratulate Singapore Changi Airport and Beijing Capital International Airport for respectively winning second and third place. 2011 ASQ Award Winners About the ASQ Awards To learn more about the ASQ Awards, please visit: http://www.airportservicequalityawards.com A complete list of award winners can be viewed by downloading the related document below. Media Contact: |
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