Press Releases

ACI Holds Awards Ceremony in Singapore for its 2011 Airport Service Quality (ASQ) Winners

Montreal, 24 May 2012 – Today, in Singapore at the 7th ACI Asia Pacific Regional Assembly, Conference & Exhibition, Airports Council International (ACI) and Airports Authority of India (AAI) signed a Memorandum of Understanding (MOU) on ACI’s Airport Excellence (APEX) in Safety programme.
Angela Gittens, ACI World, Director General, speaking from the 7th ACI Asia Pacific Regional Assembly, Conference & Exhibition in Singapore commented, “I am very impressed by the strides that are being made by airport managers worldwide in improving their airports’ customer service based on passenger survey data obtained from ASQ Surveys. With competition among airports for passengers growing each year, and passengers growing in their demand for quality customer service across the entire airport experience, airport managers are using passenger feedback to shape and refine their offerings. In turn, by delivering higher levels of customer service on a consistent basis, airport managers are beginning to realize that the ASQ Survey enables them to use fact-based data to shape the airport customer service experience. This translates into greater passenger loyalty which drives airport revenues. I congratulate all award winners, as well as the airports not honoured today, but who are actively working on improving their customer service experience.”

ACI congratulatates Incheon International Airport for earning the top customer service award for Best Airport Worldwide 2011. We also congratulate Singapore Changi Airport and Beijing Capital International Airport for respectively winning second and third place.

2011 ASQ Award Winners
In Best Airport by Size, the awards went to Guayaquil (2-5m), Nagoya (5-15m), Seoul Gimpo (15-25m), Seoul Incheon (25-40m), and Singapore (over 40m). For Best Airport by Region, Cancun, Cape Town, Dubai, Malta, Ottawa, and Seoul Incheon, took home awards. The ASQ Awards also recognized Best Airport by Region with Fewer than 2 Million Passengers: Keflavik, Mazatlan, Quebec City, and Upington. Best Improvement by Region went to Chongqing, Dubai, East London, Guayaquil, Montreal, and Palma de Mallorca.

About the ASQ Awards
Since its creation in 2006, the ASQ Awards have become the world’s leading airport passenger satisfaction benchmark with over 220 airports participating. The ASQ Awards recognize and reward the best airports in the world based on ACI’s ASQ passenger satisfaction survey and represent an opportunity to celebrate the commitment of airports worldwide to continually improve the passenger experience.

To learn more about the ASQ Awards, please visit:

A complete list of award winners can be viewed by downloading the related document below.

Media Contact:
Cheryl Marcell
Director, Communications and Events
ACI World
Telephone: +1 514 373 1224